Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Availability
Customers noted a lack of interesting items and empty shelves, leading to dissatisfaction with product selection.
Pricing Issues
Many reviews mentioned high prices and dissatisfaction with the value of products, including complaints about misleading promotions.
Store Experience
While some customers appreciated the cleanliness and organization of the store, others reported chaotic layouts and long wait times for assistance.
KK
KH
2 days ago
1.0
Brought in some things for recycling, which they are required to take. Was told that they didn’t take Christmas lights so I put them in the trash on my way out. Employee chased me down in the parking lot to yell at me for using a PUBLIC trash can to dispose of the lights because “Best Buy gets charged by environmental groups for not recycling Christmas lights” as if that was my problem. Wound up taking them with me and putting in the trash at home but employee was incredibly disrespectful and aggressive. tried calling to speak to a manager but got the complete run around by the AI prompt that hung up on me 3 times. I have a best buy credit card and have spent a significant amount there in the past but you completely lost a customer today.
AW
Alexander Witt
4 days ago
5.0
Went to this location after a non favorable experience at there Dodge st location. We ran into a sales representative and explained what we were looking for and what we would be using the device for. He got right to work explaining what would work best for us and offering alternative options that offered same experience at cheaper prices no pushy up sell tactics and rude attitude like the previous location. Due to this we also decided to purchase a few other items we had been holding off on. Great customer service
BK
Bryce Koch
Jan 5, 2026
5.0
I wanted a budget friendly 4k tv for a console , the manager their was very helpful and I went in with a Samsung in mind but this LG is the bees knees
NN
NewZo
Dec 31, 2025
4.0
We visited this store around Christmas to purchase a monitor. The store was spotless, and the staff was incredibly friendly. However, the store did not have any really interesting items, but it was okay. Overall, it was a pleasant shopping experience, and I’d definitely return in the future.
SG
Sharee Gary
Dec 20, 2025
1.0
Customer service I give a O, this place sucks, I ordered a TV 2 weeks ago, and it’s still have not been delivered, they have reschedule me 5x . Today 12-19-25 was supposed to delivered, they cancelled again, gave me a date for 12-24. At this point cancel my order, they can’t cancel because it’s in route. I’m so vexed I can cry, worst customer service ever, and the customer service it’s awful, they lie and hang up. I’ve been nothing but patient.
You can shop TVs, computers, appliances, cameras, and more at Best Buy in Omaha.
What are the store hours for Best Buy at 333 N 170th St?
Best Buy is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does this Best Buy location offer Geek Squad support?
Yes, this Best Buy location offers Geek Squad support for expert advice and service.
Is curbside pickup available at Best Buy Omaha?
This location offers curbside pickup services for convenient order pickup.
What payment methods are accepted at Best Buy Omaha?
Best Buy accepts checks, debit cards, and does not require cash only payments.
Does Best Buy Omaha provide electronics recycling services?
Yes, Best Buy offers electronics recycling at this location.
Are appointments required for shopping or services at Best Buy Omaha?
No, appointments are not required for shopping or services at this Best Buy.
What nearby dining options are available around Best Buy Omaha?
Nearby restaurants include Johnny's Italian Steakhouse, Ancho and Agave Mexican Restaurant, Taco John's, Burger King, Kona Grill, and Runza Restaurants.
What shopping centers or stores are near Best Buy at 333 N 170th St?
Best Buy is near Village Pointe Shopping Center and stores like Pier 1 Imports, Nordstrom Rack, Old Navy, DSW Designer Shoe Warehouse, and Claire's.
Are there any nearby places where I can grab coffee near Best Buy Omaha?
You can enjoy coffee at Scooter’s Coffee, located close to Best Buy Omaha.