Apple Village Pointe

Reviews

• KH

  Kat H

  3 days ago
  2.0
  I purchased a new laptop and made a pickup appointment. When I arrived, I learned that I needed a separate appointment for data transfer, even though that wasn’t offered as an option when I purchased the laptop or scheduled the pickup appointment. I was told the transfer would take about an hour and that I’d receive a call the next morning when it was finished. I never received that call. After waiting for several hours past opening, I called the store myself and was told that data transfers can actually take 24–72 hours and that the one-hour estimate I was given was incorrect. Several hours later, another employee called to say the transfer wasn’t working because of damaged ports on my old laptop and that attempting a Wi-Fi transfer would take even longer and might not work at all. At that point, I decided to pick up both laptops. In total, I interacted with five different staff members within about 24 hours, which I feel contributed to the inconsistent communication. The employees were polite, but the information I received was inaccurate and contradictory. Because of the delays and changing explanations, I lost a significant amount of time when I needed my device for work.
• DH

  Daniel Hess

  Nov 7, 2025
  1.0
  Set up an appointment days in advanced. Even setting The appointment was intentionally designed to be almost impossible. I arrived, checked in early, and waited over 45 minutes past my scheduled appointment time. There were approx. 20 other also people waiting past their appointment time. Unacceptable. Issue wasn’t resolved.
• LC

  Lisset Christian

  Oct 15, 2025
  5.0
  As long as you have an appointment scheduled they tend to get you in and out. They fixed a couple of my Mac keys for free! I am very greatful!
• JJ

  jacqueline jensen

  Oct 6, 2025
  5.0
  I did not have an appointment but did not wait long even though they were busy. I had an I Pad that needed to be rebooted it was frozen. I also wanted to purchase a new I Pad. While my technician Tyler was working on my I Pad we discussed the options that were available on the newer I Pads to purchase. He listened to what I needed and suggested an appropriate I Pad. Tyler was very professional and efficient. Would recommend having Tyler assist you if had a choice!
• RY

  Rosario Young

  Oct 1, 2025
  1.0
  To have apple reps that don’t care about your business is highly disappointing for a customer like me who has been purchasing apple products for 25+ years. After I purchased iPhone 17 pro max with other accessories I was asked to go to the table where they would help me make the transfer from my old phone to the new phone,. I encountered a road block and when I asked a question the person “assisting” was rude in her response basically asking me to go home and finish the set up at home. I found her response lacking good customer service. I was flustered and when I asked for the Manager she was just as indifferent to my situation. Apple has lost their good customer service and in consequence a loyal customer. This location could benefit for better training.

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