Verizon

Reviews

• EH

  Erin Hazen

  Nov 10, 2025
  1.0
  Be careful if this place was alltel customer and Verizon took over , I was with them for well over ten plus years! This last month in October I change to a different provider cause I was not happy with service that I have received from this establishment and trying to get me under contract with my phone as an upgrade. So from October 19th I only had one phone and then I shut my service off , had it ported it over to another carrier on October 25th mid morning. So a week they charged me even though I don’t have account for the whole month . $62.97 for a week of being their loyal customer . Went in to talk to Verizon today could find my account as I don’t have one, Lady that wouldn’t give me her name , printed off the last bill. General manager named Tanner came out after the lady was mad at me because it was never explained to me or shown to me where I signed the contract that if you come out and port your phone over to another carrier between your billing cycle, you will owed for the whole whole entire month . I am so glad I am not staying loyal to this scamming business!! And since I was saying to Tanner out in open where New Verizon customers were signing up that if they would’ve told me that I would’ve waited until the day before the billing cycle ended and then poured my phone out. Tanner got mad and walked me to the door. I have had problems with this specific location for the last seven years and it doesn’t matter what manager there the customer service is poor they don’t inform the customer of what’s truly going on and it’s sad . Do better Verizon!!! sidenote the lady that helped me out there was a Korean or Vietnamese woman that was trying to explain to the same lady for 15 minutes, stood there and watched her have the conversation and the lady left in tears, and that lady treated me the same exact way and I told Tanner that and he basically told me I was lying. Maybe you should go back and review your cameras I would be very careful buyer. Beware of any Verizon scamming thing. They are a joke.!!!!!!! The bill that they printed for me wasn’t even the correct billing cycle look at the last photo!! Should be October 20 th-November 19th which in the pictures show October19th WOW!!! Scamming piece of work!!! I would go some where else!!! Just make sure you don’t do it in the middle of your billing cycle you will still have to pay!!!
• RC

  Robert Cordova (chaosmay7)

  Nov 9, 2025
  1.0
  The absolute worst at this point! I went in to ask for a bill, and because my account is “closed” they would not give me a bill and said I have to call in. The call center now says they cannot provide me a bill either. They have no access and no way to get me a bill other than through the mail? It’s been lie after lie just to get a bill. I was also told I could not access my account any longer since it was closed. Another lie because right on the site it says you can access your account for up to 6 months after it’s been closed. I had been a Verizon customer for 5 years and my bill went up $100 because the said I no longer had loyalty discounts? I asked what they could do? They offered to lower my bill by getting rid of services I have had for years, and giving me a small refund? Nope! I decided to switch, and was offered to add a free line? I don’t need a free line! I need a lower bill! Come to find out, my account still has 1 open line on it, and had not been closed. I found this out through customer service via Facebook. All I need is copy of my bill that I’ve been asking for for weeks now. Verizon should be paying off my account, since I am at about time now for T-Mobile to not pay off my phones. All because Verizon won’t give me a bill. When I was in the store the young lady said she could not access my account, the customer service reps on chat and over the phone have lied multiple times about getting me my bill or being able to access the account. They even lied about closing out all of my lines. Super unacceptable from a big company to be this incompetent. I was told I could not access my account nor could they? The site says you can access an account that’s closed for up to 6 months! See the attached picture!
• TP

  ted petersen

  Nov 9, 2025
  1.0
  Home 5G WiFi keeps buffering and it freezes. Exchanged the box and it is doing the same thing. Tried several locations but no success. Need a replacement box to see if it works.
• AM

  Ayden Marshall

  Oct 6, 2025
  1.0
  It is impossible to get ahold of an actual store employee to ask questions about things in store. This is ridiculous.
• AA

  Aras Ahmed

  Oct 2, 2025
  1.0
  I came in to pay off my phone and purchase a new one. I was told to wait for assistance, yet after more than 30 minutes no one acknowledged me, while others who arrived after me were helped immediately. Being ignored like that is unacceptable and shows a complete lack of professionalism and respect for customers. This was the worst service I’ve ever experienced, and I will not be returning. I strongly advise others to avoid this location.

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