Verizon

Reviews

• MW

  Madison Weeks

  Dec 31, 2025
  1.0
  If you are running into issues with your device being unusable, not receiving phone calls, texts or being screamed at by in laws for not being able to pick up her phone calls or her texts consistently, don't worry. Verizon will not help. They will blame your phone or or you. This is not unique to this Verizon store A quick Google search shown to the employee who is claiming you must doing something wrong, and he's never seen this problem before will get you scowled at, because Google show that's not true and a common problem. You will be told to go somewhere else when you return because your phone still doesn't work and you still do not get service consistently month after purchasing your phone. Your aps will not notify you that they need updated. You will be told to drive to the nearest Google store several states away to fix problems caused by Google ruining their phones with AI that keeps getting worse and their own carries service which rarely does what it needs to very long. Too bad Google will tell you how common of a problem this is at Verizon and the way they are losing business due to similar issues as a company, and you can compare that data across multiple websites instantly at Verizon. Thanks btw I love my $50+ brick with carrier aps that fight the aps that come with the phone and how regardless of model, I will most likely have to go without receiving voicemail or texts a majority of the time. I love missing out on job interviews, important things like family events, deaths, emergencies, appointments, and getting banned from Christmas thanks to not being able to use my phone as a phone since I bought it. I should not need to set up and fix everything I pay for at Verizon so I will just not buy anything in the future and find ways to degoogle my own phone so it works. To be clear this carrier problem, these phones have the same an issue for multiple models from the carrier Verizon over the last couple of years. It is not just a Google problem, but the crappy updates for their AI people do not want is not helping. But don't worry you will not be listened to long enough to be understood or figure out what needs addressed at this Verizon. Especially if it's multiple ongoing issues spanning months and you are forced to pay for what should be a phone. I'm not surprised. I tried to leave my phone at the store because it has ruined my relationship with family members at this point. Thanks for getting me banned from Christmas due to a lack of communication, which causes miscommunication, and getting me screamed at by my mother in law until I had a panic attack guys! She has no idea what led up to her screaming at me because she can't get my texts ,but boy is she upset! I have lost all income because no one can get ahold of me when they need to. I hate this company. How do I get off this family plan with the woman who banned me from her home without paying more money I can't earn without selling my plasma or belongings because I can't get a phone interview like this? I quit months ago because that was the main complaint. I was unreachable. Should I have my healthcare provider call you and verify that they can't get ahold of me, and your employee lied about all that or is your service so bad that you couldn't tell if call dropped or not? It's getting extremely difficult to tell if no one is trained at all, or if no one does anything but sell products that have conflicting aps and update until they don't work with the services. Or should I just start forwardimg my bills I didn't know I had and couldn't submit to insurance to Verizon instead? I would trade my pixel in for a dumb phone anywhere else without pause of I could, and I will not use any service owned by Verizon whenever possible from now on. I have learned my lesson and will not be buying smart phones at all or anything from Verizon in the future. I'm not coming in anymore either. It's not worth the gas or stress just go home and do enough research to fix it all myself because Verizon won't admit there's a problem.
• CE

  Charles Edwards

  Dec 22, 2025
  1.0
  Came in on the 21st of November to get my significant other a new phone because her old one was starting to show its age. Gentlemen with a cross tattoo on his neck helped us. I use the term helped lightly. He just told her that her questions were stupid and acted as if she was the biggest inconvenience in the world. He gave us an estimate on a a 17 pro max and we purchased what we thought was the correct phone. Found out he had given us a 17 pro I let him know there was a mistake as we wanted the pro max. Dude charged me a restocking fee(did not open the box or leave their store/property) said he returned my money for the taxes( still have not received a refund for any of this ). Ive have never had this many issues with a Verizon store as this.
• RR

  RoyaleKnightu

  Nov 22, 2025
  1.0
  Terrible experience at this location specifically, which is a bummer because Verizon is usually so good. I don't remember his name but the person who helped me had a cross tattoo on his neck and let me tell you all he was extremely condescending and overall rude. I asked a few questions and he answered in a tone as if I was wasting his time and even stated “You are not understanding anything I am saying”. I never review stuff, but the poor professionalism on this individual’s part convinced me to hop on here and vent. Heads up: If he has a cross tattoo on his neck and acts like a brat then DEFINITELY ask for someone else. Wish I could rate 0 stars!
• EH

  Erin Hazen

  Nov 10, 2025
  1.0
  Be careful if this place was alltel customer and Verizon took over , I was with them for well over ten plus years! This last month in October I change to a different provider cause I was not happy with service that I have received from this establishment and trying to get me under contract with my phone as an upgrade. So from October 19th I only had one phone and then I shut my service off , had it ported it over to another carrier on October 25th mid morning. So a week they charged me even though I don’t have account for the whole month . $62.97 for a week of being their loyal customer . Went in to talk to Verizon today could find my account as I don’t have one, Lady that wouldn’t give me her name , printed off the last bill. General manager named Tanner came out after the lady was mad at me because it was never explained to me or shown to me where I signed the contract that if you come out and port your phone over to another carrier between your billing cycle, you will owed for the whole whole entire month . I am so glad I am not staying loyal to this scamming business!! And since I was saying to Tanner out in open where New Verizon customers were signing up that if they would’ve told me that I would’ve waited until the day before the billing cycle ended and then poured my phone out. Tanner got mad and walked me to the door. I have had problems with this specific location for the last seven years and it doesn’t matter what manager there the customer service is poor they don’t inform the customer of what’s truly going on and it’s sad . Do better Verizon!!! sidenote the lady that helped me out there was a Korean or Vietnamese woman that was trying to explain to the same lady for 15 minutes, stood there and watched her have the conversation and the lady left in tears, and that lady treated me the same exact way and I told Tanner that and he basically told me I was lying. Maybe you should go back and review your cameras I would be very careful buyer. Beware of any Verizon scamming thing. They are a joke.!!!!!!! The bill that they printed for me wasn’t even the correct billing cycle look at the last photo!! Should be October 20 th-November 19th which in the pictures show October19th WOW!!! Scamming piece of work!!! I would go some where else!!! Just make sure you don’t do it in the middle of your billing cycle you will still have to pay!!!
• RC

  Robert Cordova (chaosmay7)

  Nov 9, 2025
  1.0
  The absolute worst at this point! I went in to ask for a bill, and because my account is “closed” they would not give me a bill and said I have to call in. The call center now says they cannot provide me a bill either. They have no access and no way to get me a bill other than through the mail? It’s been lie after lie just to get a bill. I was also told I could not access my account any longer since it was closed. Another lie because right on the site it says you can access your account for up to 6 months after it’s been closed. I had been a Verizon customer for 5 years and my bill went up $100 because the said I no longer had loyalty discounts? I asked what they could do? They offered to lower my bill by getting rid of services I have had for years, and giving me a small refund? Nope! I decided to switch, and was offered to add a free line? I don’t need a free line! I need a lower bill! Come to find out, my account still has 1 open line on it, and had not been closed. I found this out through customer service via Facebook. All I need is copy of my bill that I’ve been asking for for weeks now. Verizon should be paying off my account, since I am at about time now for T-Mobile to not pay off my phones. All because Verizon won’t give me a bill. When I was in the store the young lady said she could not access my account, the customer service reps on chat and over the phone have lied multiple times about getting me my bill or being able to access the account. They even lied about closing out all of my lines. Super unacceptable from a big company to be this incompetent. I was told I could not access my account nor could they? The site says you can access an account that’s closed for up to 6 months! See the attached picture!

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