Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, many customers reported poor service, lack of assistance, and issues with communication.
Product Availability
Customers noted a limited selection of products and expressed frustration over stock shortages compared to other locations.
Geek Squad Experience
Experiences with Geek Squad were largely negative, with multiple customers reporting unsatisfactory service and unresolved issues.
Store Environment
The store was generally described as clean and well-kept, but some customers mentioned difficulties accessing the store due to ongoing construction.
RR
Rachel
Feb 12, 2026
5.0
Nicole was amazing, helping me with my fitbit chargers and she was totally patient, went above and beyond to help me out.
AB
Arizona Brooks
Feb 12, 2026
1.0
The manager of this store, "Jenneman" refused to honor a promotion by Logitech. He insisted that the recycled item had to be Logitech brand, despite me checking two days earlier and being told ANY PC or gaming item is included in the promotion. I brought the promotion from the Best Buy website up on my phone and Jenneman refused to look at it, while he and a couple of employees snickered at me.
Better prices and service at other stores. Don't give these jerks your money.
CT
Chris Thompson
Feb 9, 2026
2.0
Definitely a dying business. Have very little of the things you want/need. Over-priced.
SS
Scott Sjuts
Feb 7, 2026
2.0
Asked for some help with a microwave and no one would come over and help us get a off the top shelf. All crew was standing around the check out counter.
JK
Jim Kirk
Jan 19, 2026
1.0
You don't deserve a star at all however that is the minimum. Zero customer service at this horrible business. I live 2 1/2 hours away and I have questions about products but your pathetic automated phone system won't connect me to a person.
To your reply..... Apparently you missed that i want to TALK to someone. As in voice talk not massaging.
What are the store hours for Best Buy in Grand Island, NE?
Best Buy in Grand Island, NE is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Grand Island offer curbside pickup service?
Best Buy Grand Island offers same-day pickup, but does not currently support curbside pickup service.
What types of products can I find at Best Buy in Grand Island?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Grand Island, NE.
Can I get Geek Squad support at this Best Buy location?
Yes, Best Buy Grand Island offers Geek Squad support services in-store.
What payment methods does Best Buy Grand Island accept?
Best Buy Grand Island accepts debit cards and does not require cash only payments.
Is recycling electronics available at Best Buy Grand Island?
Yes, Best Buy Grand Island provides electronics recycling services.
Are there any nearby places to eat around Best Buy Grand Island?
Yes, nearby you can find several restaurants including Napoli's for Italian and pizza, Sbarro for fast food, El Toro Mexican Restaurant, Imperial Palace Express (Chinese cuisine), Papa John's Pizza, and Big Apple Bagels.
Where can I catch a movie near Best Buy Grand Island?
You can visit B&B Theatres - Grand Island 7 or The Mall Stadium 7 Cinemas, both cinemas located near Best Buy Grand Island.
Are there shopping options near Best Buy Grand Island besides electronics?
Yes, nearby shopping options include Buckle for clothing and shoes, Maurices for women's clothing, Bath & Body Works for beauty supplies, American Eagle, Claire's for fashion accessories, and Justice for children's clothing.
Can I visit local financial or banking services near Best Buy Grand Island?
Yes, Home Federal Bank is located nearby for banking and ATM services. Additionally, Josh Meier - Thrivent offers financial services in the area.
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