Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Columbus, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 825 23rd St.
Feedback indicates a significant number of customers experienced poor customer service, with reports of rude staff, long wait times, and unhelpful responses.
Staff Knowledge
While some customers praised individual employees for their helpfulness and knowledge, many reviews highlighted a lack of training and professionalism among staff.
Wait Times
Numerous reviews mentioned excessively long wait times, often exceeding the estimated duration, leading to frustration among customers.
Mixed Experiences
Customers had varied experiences, with some reporting excellent service and quick resolutions, while others faced significant issues and dissatisfaction.
GI
Guadalupe Isordia
Jan 3, 2026
2.0
I see no point in going into the store. They can't help with anything but sales you still end up wasting time on the phone.
BJ
Beverly Jenkins
Dec 29, 2025
5.0
Amazing employees and excellent service! Very happy with my new phone and everything was handled quickly and professionally. HIGHLY recommend stopping in here for all your Verizon needs!
CM
Chris Malmberg
Dec 11, 2025
5.0
Awesome place and the text really know their stuff
LM
Leanet Mirabal
Oct 16, 2025
1.0
The service was absolutely awful. I came in for a home internet return and was told they couldn’t do them in store after waiting for over an hour. The gentleman checking me in was very rude as well. If the representative would have explained that I could have simply dropped it off at a ups store instead of repeatedly being rude and made me feel stupid. I will never give Verizon my business again. A loyal customer for over 5 years to be treated like the dirt beneath their feet.
JA
Jenna Alswager
Jan 14, 2021
1.0
This store is worthless. An employee, Dana, would not allow me into the store with my infant son to make a purchase. He was not understanding or empathetic toward me. He did not offer any solution other than online ordering, which I explained to him was not an option for me due to the functionality of the the phone which I was attempting to replace. Taking time off work to come to the store during daycare hours was not an option for me. Finding a trusted babysitter for my 6 month old was also not an option. He provided me with the worst customer service that I have ever had the displeasure of receiving. I will not be back to do business at this store.