Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in West Fargo, ND. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
301 reviews
5 stars
275
4 stars
9
3 stars2
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting employees like Rob 2.0, Brian, and Drew for their exceptional service.
Knowledgeable Staff
Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive shopping experience.
Long Wait Times
Some reviews mentioned long wait times and lack of acknowledgment from staff during busy periods, leading to frustration for certain customers.
Store Issues
Several customers reported issues with the store's operations, such as problems with phone orders and trade-ins, which negatively impacted their experiences.
Positive Experiences
Many reviews reflected overall satisfaction with the service received, with customers expressing a willingness to return and recommend the store to others.
- TFTammy FraaseNov 12, 20255.0Have always been helpful. Usually very knowledgeable as well. Always go back.
- AFAmanda FyreNov 12, 20251.0I only give it a star because I had to! Do NOT go to this location. We got new phones 3weeks ago and they are still giving us the run around on a billing us over $2000. The manager is not longer there and now they sent us to an area manager Pedro that doesn’t respond to email, text or phone calls. He stated he will return my call by Monday and it is now Tuesday. This is the worst customer service I have ever received from Verizon!
- MKMeredith KirchoffnerNov 11, 20255.0The team here is always so helpful, friendly, and efficient! Thank you for your excellent support today Spencer!
- CNCurtis NessOct 29, 20251.0Do not order online with pickup at this store. Shipping it with FedEx is significantly faster and less hassle. Activate it yourself and save the added costs of having someone at verizon do it for you. An online order should be packaged and ready to just stop in and pick up. Three days passed and we received the phone we had shipped to our house but this store hadn't even made progress to complete the order. It said online it was in-stock and should have been able to be picked up the next day. No, I am not going to take a number and wait in the queue for the employee to finish activating a phone and completing the data transfers just to pick up a phone ordered online and paid for. Not sure if this is some sort of delay to hold you in the store to catch extra fees or what, but it was the worst verizon store I have ever had to deal with in 22 years with Verizon. I thought the mall corporate store was bad, but this one takes the cake.
- NSNicholas SchulzOct 14, 20255.0I feel horrible that I forget names- but you know who you are! I spent 2 1/2 hours in the store with an employee who stayed calm and collected with me, trying to bypass something Verizon itself has made essentially impossible- destroyed phone, no pin and multiple accounts I may have confused. Hats off man, you do rock. Hope you enjoyed the cupcakes and party mix! 🙃
Frequently Asked Questions About Verizon
What types of products does Verizon West Fargo offer?
Verizon West Fargo offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in West Fargo, ND?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
What payment options are accepted at Verizon West Fargo?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon West Fargo offer in-store pickup for orders?
Yes, Verizon West Fargo offers in-store pickup service for convenient order collection.
Which brands can I find at this Verizon Authorized Retailer?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Is the Verizon West Fargo store accessible for Spanish-speaking customers?
Yes, the store offers support in both English and Spanish.
How can customers use nearby transit or places to find Verizon West Fargo?
Customers can use nearby landmarks like Miracle-Ear Hearing Aid Center or the West Plains Mall, which houses Sport Clips Haircuts, to easily locate Verizon West Fargo.
Are there local dining options to visit before or after shopping at Verizon West Fargo?
Yes, customers can visit Marco's Pizza or Three Lyons Pub nearby for dining before or after their visit to Verizon.
Can customers combine their visit to Verizon West Fargo with a spa or beauty appointment nearby?
Absolutely, beauty salons and spas like Belle Ame Luxury Skin Studio, Goldie's waxing, and Artistry Fargo are nearby and convenient for customers to visit.
What services are available at Verizon West Fargo for upgrading or getting new devices?
Services include new lines activation, device upgrades, purchasing new devices, and accessories.