Best Buy

Reviews

• MF

  Mike Farrell-Ough

  Nov 9, 2025
  1.0
  Literally the worst customer service after the purchase. Original purchase and salesperson was amazing. Shoutout To Morgan. After though absolute nightmare. Sold me a product that they said worked open box. Got it home after carrying it with no bag or box up 3 flights of stairs. Tried to use the product. Wouldn’t work. Took it in and they wouldn’t fix it or give me another one. So returned it. Got home and remembered something tried calling the store. Automated system then pushed to some overseas compny that cant connect you with your sales person at the department in your city. Called 3 more times trying different things. Finally got a american who gave me a extension. Tried it. Got pushed to an mailbox that was full and couldn’t leave a message to have me call them back. What owner doesn’t check his messages to ensure quality service. Literally the worst. Pissed and pretty sure I will be going to the store directly for now on and working with only that associate cuz best buy sucks. Pretty inconvenient when you cant even call to get ahold of your sales person. You have to drive all the way to the store. Corporate I know you watch these reviews. Fix it!!
• PP

  Paul

  Nov 3, 2025
  3.0
  Getting someone to help sometimes are a bit of a drag but ones someone is there to assist you the service are good. Was standing at the mobile phone desk so at least 8 mins with everyone walking past. Had to go up to 2 people clowning around with each other and ask for assistance.
• MM

  Marcos Menghini

  Oct 30, 2025
  5.0
  I had an excellent experience at the Best Buy in Fargo. Jackson went above and beyond helping me with my product return and exchange, and his manager, Dylan, made the whole process smooth and stress-free. They were both professional, patient, and genuinely willing to help. It’s not easy to find that kind of customer service these days, really appreciate all the support!
• JK

  John-Paul Klein

  Oct 24, 2025
  5.0
  If you're buying electronics or appliances anywhere else you're doing yourself a disservice. Bestbuy continues to put the consumer first with everything. They'll bend over backward to help you with returns and repairs. The only downside is that it's almost not worth it to buy the support on anything because they just naturally help you out so much! I don't mean to glaze them, but they've saved me on returns and repairs a few times now.
• DD

  Donny Dahl

  Oct 24, 2025
  1.0
  Absolutely terrible experience. Best Buy canceled my order for no reason, and now I have to wait 5–7 days (maybe even up to 13) just to get my refund before I can reorder the product. That’s completely unreasonable. When I went to the store to ask what happened, the employees were rude and dismissive. I asked to speak with an actual manager , not just a supervisor , and the guy refused to let me. The attitude and lack of professionalism were unbelievable. I’ve spent plenty of money with Best Buy over the years, but after this, I’ll never shop there again. If this is how they treat customers, they don’t deserve anyone’s business.

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