Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Bismarck for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.1
264 reviews
5 stars
99
4 stars
28
3 stars
30
2 stars
16
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others were described as rude and dismissive.
Long Wait Times
Many customers reported excessive wait times for service, often exceeding an hour, leading to frustration.
Sales Pressure
Several reviews mentioned feeling pressured to purchase new lines or devices rather than receiving assistance with existing accounts.
Management Issues
Numerous complaints highlighted poor management practices, including unhelpful attitudes and lack of support for staff, contributing to a negative customer experience.
Product Knowledge
While some employees were noted for their knowledge and assistance, others were criticized for providing incorrect information or being unable to resolve issues.
- BMBrenna MalardDec 24, 20255.0We recently transferred and upgraded three lines from T Mobile to Verizon on December 23rd (mentioning this because it’s a stressful time of year and I’m sure there was a surge in demand), and honestly it was painful to say the least. However, Brock, the business manager at this location, made the process so much easier. We spent probably 5 to 6 hours working through one issue after another, and Brock was friendly and helpful the entire time. He never once showed frustration and genuinely tried everything he could to help us. We even came back today, on Christmas Eve, to continue troubleshooting, and by the end of it, the issue was completely resolved. We really appreciated the support from the staff and the patience shown throughout the whole process. Major shoutout to Brock for saving our phones and our Christmas spirit!!
- BSBrenda SelzlerNov 3, 20253.0I purchased a new phone out of state when mine died. When I got back to NDak it locked up. I went to the store on 3rd street and they told me it was a paper weight and sold me a third line with new phone. According to them the cheapest way to go. I needed help with update in this phone and went to Keith at another store in Bismarck. He did the update and we visited about my problem with the paper weight phone. He had me bring the phone it and he added email password and the phone opened and said factory reset and works. The store on third will do nothing to compensate me fir the third line and phone. Folks don't go to the 3rd street Verizon in Bismarck Nd
- BGbarbara geroNov 1, 20255.0Andrew provided exceptional service for me! He scheduled time for me to come in and deal with a rather complicated, complex issue with the app. He never displayed any this is too much and time consuming situation, which it was. I am very grateful for this service. Thank you so much Andrew!
- CHChelsie HulmSep 27, 20255.0Good place
- CHChris HenthornSep 5, 20251.0I'll never go back here again. I walked in to the location before 7pm. I had to warrenty out my phone and just needed to move the data over to the new phone. They couldn't do it that day they told me and wanted me to come back the next day. I went to the north store. Where they clicked a couple buttons and got the transfer started. Took it home to finish it. I'll never go to this location again. I'll end my service with verizon before going back to this location.
Frequently Asked Questions About Verizon
What are the Verizon Bismarck store hours?
The Verizon store in Bismarck is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones does Verizon Bismarck offer?
Verizon Bismarck offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What shipping and pickup options are available at Verizon Bismarck?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon Bismarck store?
Yes, you can schedule an in-store appointment online through the Verizon website or the My Verizon app.
Does Verizon Bismarck offer mobile, internet, and voice plans?
Yes, Verizon Bismarck provides mobile plans, wireless internet plans, and voice plans to suit various needs.
What payment methods does Verizon Bismarck accept?
Verizon Bismarck accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is there free Wi-Fi available at the Verizon Bismarck store?
Yes, the Verizon store offers free Wi-Fi for customers.
What coffee shops are near Verizon Bismarck where I can relax before or after my visit?
Nearby coffee shops include Caribou Coffee, Starbucks, and Browers Brownies Blarg, perfect for a coffee break during your visit to Verizon.
Are there dining options near Verizon Bismarck for a meal before or after shopping?
Yes, nearby dining options include Chick-fil-A, The Ground Round, Applebee's Grill + Bar, and Suzzy's Island Twist, offering diverse restaurant choices close to Verizon.
What other services are available near Verizon Bismarck that I might need?
Nearby services include CVS Pharmacy for health needs, LibertyX Bitcoin ATM for financial transactions, UPS Access Point for shipping, and various retail stores like I Keating Furniture World and Bath & Body Works.