Geek Squad

Reviews

• TT

  Tim Turnbull

  Jun 23, 2025
  1.0
  Poor telephone contact!!!
• BT

  Brandi Tanner

  Aug 24, 2020
  1.0
  I was hopeful when coming in. My husbands brother and I came into Best Buy because we had called earlier. We were told earlier before coming we did not need to have an appointment set up. The person was super helpful on the phone but upon getting to best buy no one was helpful at all. The guy when explaining what was going on he had no idea what we were talking about with geek squad. We get sent to the customer service desk and we explain the situation with the tv and we get told that they don't take any random tv in nor do they look at them if it did not personally come from best buy.. So i am not ever going there to get anything fixed at all if they cannot actually fix any tv from another store or without warranty.
• BR

  Brian Revak

  Jun 10, 2017
  1.0
  Very slow. Came in to pick up computer after a fan was replaced. Wasn't ready. Took 2 hours to kind of set it back up. Then charged 70 dollars more than quoted. And presto 4 months later the fan goes dead. Lesson learned. I even bought a second computer to use during the 2 week repair time. Guess it is good I still have the back up computer. Now my stuff goes to a local repair shop where they know what they are doing.

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