Cricket Wireless Authorized Retailer

Reviews

• GB

  Gregory Boles

  5 days ago
  5.0
  Long time Cricket customer....time to get a new phone, so I visited this location. Excellent choice, as the lovely D helped me with everything I could possibly need for this decision. Great selection of phone gear , also. Thanks again D for setting me up!
• GA

  Garry Anderson

  Mar 29, 2024
  1.0
  I had an incredibly frustrating experience at the Cricket store on Hanes Mill Rd that I feel compelled to share. From the onset, the level of customer service was abysmally low. Upon entering the store, I was bluntly informed by the representative that access to my account was impossible, and to my dismay, they couldn't even confirm whether calling customer support would resolve the issue.My visit was solely to purchase a SIM card to transition from an eSIM to a physical SIM for my iPhone 13 Pro Max. However, the situation quickly escalated when the representative, while on a call with her manager, switched between speaking English and Spanish—apparently not realizing I understood both languages. It became clear, despite understanding every word, that they were unwilling to sell me just a SIM card.Feeling undeterred, I reached out to customer service from my vehicle, who swiftly unlocked my account. With customer support still on the line, eager to ensure everything was resolved, I returned to the store at 7:58 PM. Despite the door being open and the representative visibly waiting for the day to end, she coldly informed me she could not assist as she was closing in two minutes, refusing service even with customer support intervening on my behalf.This experience not only highlighted a gross lack of professionalism but also a blatant disregard for customer needs and circumstances. After navigating through the process of contacting customer support and returning to the store in good faith, the refusal to provide assistance was not just disappointing—it was unacceptable.
• JD

  Julia Davis

  Jul 31, 2020
  5.0
  That's the place to go 😮😏😁💯😮and get your 😁💯☹️ phone .take your family take your friends go in enjoy 😳💯👍 shopping with your friends and family.😁💯
• MB

  Mark Badgett

  Nov 11, 2019
  3.0
  Limited selection of you want to switch.Since they replied in a positive manner they deserve a better rating....
• MK

  Miguel Keaton

  Dec 28, 2018
  5.0
  Good customer service

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