Best Buy

Reviews

• RP

  Ronald Perry

  3 days ago
  3.0
  Good with latest tech in most departments. Younger staff needs more training on what BB sells and how items work. Customer service on the floor needs improvement.
• GM

  Gregory Mathes

  Jan 2, 2026
  1.0
  I recently visited your store to purchase a USB-C storage device and was disappointed by the overall experience. After being unable to locate the item, I asked an employee for assistance and was directed to an aisle that did not contain the product I was seeking. Throughout the store, several employees appeared more engaged in conversations with one another than in assisting customers. Eventually, I located the appropriate product on my own, though the selection was limited and did not fully meet my needs. I ultimately chose an item that would suffice, but it was not what I originally intended to purchase. The checkout experience was equally frustrating. When I approached one register, the employee walked away as I arrived. I then moved to another line, where the cashier was assisting a different customer with setting up an Apple Pencil. After waiting approximately three to five minutes with no progress, I left the store without completing my purchase. I subsequently went to Walgreens and was able to purchase the item I needed without issue. When a business fails to adequately serve its customers, they will understandably take their business elsewhere. I am sharing this feedback in the hope that it will be used to improve employee attentiveness, customer engagement, and checkout efficiency at this location. No management oversize seen.
• AB

  alaric benitez

  Jan 1, 2026
  1.0
  Trash location. Bought a monitor online to be picked up. In the matter of minutes they sold it to someone else and just told me “ohh well” that was the last one.
• JI

  Jim Agner III

  Dec 15, 2025
  5.0
  We had a great experience this weekend at the Best Buy in Winston Salem N.C. while purchasing a new TV. Elijah S was very knowledgeable and one of the best salesman I have ever worked with. We needed a TV that was resistant to glare and a sound bar that wouldn’t break the bank. Elijah walked us through every option and found us exactly what we needed. Shoutout to Fred as well for giving us great information including recommended products on how to get a new router and WiFi in place. Both Elijah and Fred are top notch. Thanks guys!!!
• CC

  Courtney Church

  Dec 10, 2025
  1.0
  Worst experience ever with a company and would not recommend anyone ever buying anything from them. Mother in law ordered a double oven for us for Christmas we were told it was at the store and ready for pickup went to the store to pick it up and were told it had been switched to delivery and couldn't be switched back which already makes no sense but ok, so the one at the store was then sold to someone else who was also waiting on that particular oven. I call bull on that all around. I will never purchase anything from a best buy again and told mother in law to cancel the $2000 plus order and we will buy from a company that doesnt suck all around.

Frequently Asked Questions About Best Buy