Best Buy

Reviews

• FF

  FragranceMan

  Feb 26, 2026
  1.0
  they are mad unhelpful and entire geek squad barely spoke and understood english i understand if some didnt but whole team is crazy and no one could help
• SB

  sharon baker

  Feb 22, 2026
  5.0
  We purchased a Roku TV that required replacing after only two weeks. While this was very disappointing, we were pleasantly greeted with great customer service--- super friendly, knowledgeable, and helpful in quickly completing the exchange. Great job, Ashley! Thanks for turning our frown upside down! :)
• KK

  Kay

  Feb 21, 2026
  1.0
  One of the worst Bestbuys there is.... Don't buy openbox from this location... To make a long story short... I returned a Laptop at this location... The associate never opened it... I could have put anything inside the box and been granted the return.... So later I go and get a TV opened box... They marked it open box excellent... But it's missing a remote.... That's not "open box excellent".... It should be marked somewhere that's it's missing stuff... Now I have to go spend money on a remote... Because I can't even get into the settings of the TV... This location is a joke
• HT

  Hot Take

  Feb 13, 2026
  5.0
  Best customer service. Braelin or Braden. I can’t remember his exact name. But he helped me with what I was looking for without hesitation. Checked in the back of the store and brought out exactly what I was looking. There was another guy as well that helped and I didn’t catch his name. But definitely made my day!
• CC

  Cory

  Feb 11, 2026
  1.0
  My brother recently purchased a power supply from this Best Buy location after his original unit failed. I carefully verified compatibility and ensured all connections were installed correctly. Shortly after powering on the system, the graphics card fans began spinning at maximum speed, followed by visible smoke coming from the GPU. The brand new power supply appears to have failed immediately and caused catastrophic damage to the system. When he returned to the store seeking assistance, he was told the only option available was to return the defective power supply. No effort was made to assess the damage, escalate the issue, or offer any meaningful support. This response is deeply disappointing. A product sold at your store appears to have caused significant hardware damage, yet there was no willingness to even examine the situation. Customers expect accountability and support when a newly purchased product causes serious damage. Simply processing a return without further review does not reflect a commitment to customer service or product responsibility. This experience has significantly lowered my confidence in purchasing ANYTHING from this location in the future. Instead, we have to deal with the manufacturer of the power supply, pay for shipping and other various fees which you can be expecting a bill for.

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