Geek Squad

Reviews

• RB

  Roland Boyette

  Dec 19, 2025
  1.0
  Possibly the worst customer experience ever. I was scheduled to have a tv wall mounted on 12-12!between 2:30 and 6:30. I got a call around 4.:30 letting me know they were running behind. My next call was at 7:20 letting me know ther”y were on the way and about 25 minutes away. I had old them to cancel the call and we would reschesule. I did not hear from them and called the following Monday to reschedule. I went by the store and was told the next available appointment no was for the following Friday. No consideration for the first fiasco. I told the I would let them know. I then got an email letting me know they had scheduled my appointment for the 19th . On the 18th I got a voicemail from the tech patting Me know he would be at my home between 8:30 and 9:30am and if anything changed he Would let me know. At 10:15 I called the tech to see if he still planned on coming. When I asked why he did not let me know of the change he said “I’m letting you know now.” Truly a Smart ass answer. At this point I am done with the Geek Squad and Best Buy. I returned and $200 worth of equipment and cancelled a $185 service call.
• DS

  Damon Strong

  Sep 24, 2022
  1.0
  Set appointment for battery replacement for my IPhone. During making the appointment I give my phone info. Needless to say, I show up on time, they get me checked in promptly. They run a diagnostic check, all to confirm what I already knew….I do in fact need a new battery. Aghast! They don’t have any batteries! Lol couldn’t they have just acknowledged that during me making the appointment??????????? They did let me know there are other businesses in town that “probably” can replace my battery! SMH lol waste of a good trip to town!
• JJ

  jim jones

  May 27, 2022
  1.0
  0 stars. I can't talk to representative over the phone. 0 customer service. How am I supposed to be helped if your phone service refused to let me speak to a representative. I will take my contract elsewhere.
• JJ

  Jeffery Mckithen Jr

  Mar 9, 2019
  1.0
  They don't even deserve the 1 star I gave. I called to get information about getting my Tv fixed. After being on hold for 15 to 20 mins the phone picks up and all I hear is people talking about what some girl did last night and laughing. I will never use there services!!!!!!!!!

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