Business Details
About
Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
2.9
25 reviews
5 stars
11
4 stars
1
3 stars0
2 stars
1
1 star
12
- RBRoland BoyetteDec 19, 20251.0Possibly the worst customer experience ever. I was scheduled to have a tv wall mounted on 12-12!between 2:30 and 6:30. I got a call around 4.:30 letting me know they were running behind. My next call was at 7:20 letting me know ther”y were on the way and about 25 minutes away. I had old them to cancel the call and we would reschesule. I did not hear from them and called the following Monday to reschedule. I went by the store and was told the next available appointment no was for the following Friday. No consideration for the first fiasco. I told the I would let them know. I then got an email letting me know they had scheduled my appointment for the 19th . On the 18th I got a voicemail from the tech patting Me know he would be at my home between 8:30 and 9:30am and if anything changed he Would let me know. At 10:15 I called the tech to see if he still planned on coming. When I asked why he did not let me know of the change he said “I’m letting you know now.” Truly a Smart ass answer. At this point I am done with the Geek Squad and Best Buy. I returned and $200 worth of equipment and cancelled a $185 service call.
- TBThe BowserJul 16, 20255.0Went in to have more Ram added to my laptop at the Wilson NC location. I can not remember the young ladies name that helped me but her and gentleman were SUPER nice and helpful. They ended up servicing my HP at no charge....I was so emotional that I forgot to post the review back in May. But THANK YOU THANK YOU THANK YOU again for the assistance.
- JJjim jonesMay 27, 20221.00 stars. I can't talk to representative over the phone. 0 customer service. How am I supposed to be helped if your phone service refused to let me speak to a representative. I will take my contract elsewhere.
- JJJeffery Mckithen JrMar 9, 20191.0They don't even deserve the 1 star I gave. I called to get information about getting my Tv fixed. After being on hold for 15 to 20 mins the phone picks up and all I hear is people talking about what some girl did last night and laughing. I will never use there services!!!!!!!!!
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy in Wilson offer?
Geek Squad offers tech repair, setup, and support services for various electronics including computers, mobile phones, and appliances.
How can I schedule a service appointment with Geek Squad in Wilson?
You can schedule service in store or conveniently online through their website.
What are the operating hours for Geek Squad in Wilson?
Geek Squad is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sunday.
Where is Geek Squad located in Wilson, NC?
Geek Squad is located at 3401 Raleigh Road Parkway W, Ste 5D, Wilson, NC 27896.
What is the contact phone number for Geek Squad in Wilson?
You can contact Geek Squad at +1 252-206-8789.
Does Geek Squad have any special promotions currently?
Yes, Geek Squad is featuring Black Friday deals which can be found on their store web page.
Can I find other electronics or support stores near Geek Squad Wilson?
Yes, Best Buy and an AT&T Store are nearby, providing additional options for electronics and mobile phone accessories.
Where can I grab a quick bite or coffee near Geek Squad in Wilson?
Nearby options for food and drinks include Panera Bread, Olive Garden, Outback Steakhouse, and 7-Eleven convenience store with coffee options.
Are there any pet-related services close to Geek Squad?
Yes, PetSmart, PetSmart Grooming, and PetSmart Dog Training are nearby for pet supplies, grooming, and training needs.
What other shopping options are available near Geek Squad Wilson?
You can visit nearby stores like Five Below for discounts and crafts, Burlington for clothing, Ross Dress for Less for discounted apparel, and Mattress Firm for furniture.