Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Wilmington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
236 reviews
5 stars
147
4 stars
27
3 stars
12
2 stars
6
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Caitlin, Mallory, and Jamar for their exceptional service.
Service Issues
Several reviews highlighted frustrations with long wait times, unresolved service issues, and poor communication, leading to negative experiences for some customers.
Store Management
There were complaints about the store management and staff not being responsive or helpful, with some customers feeling dismissed or treated rudely.
Technical Support
While some customers received excellent technical assistance, others reported difficulties with phone setups and transfers, indicating inconsistency in technical support.
Store Operations
Customers expressed concerns about the store's operational hours and management practices, including instances of the store being closed unexpectedly.
- MBMichael Beck1 day ago5.0I had an exceptional experience at the corporate Verizon store thanks to Jamar Kelsey. After an authorized retailer created a frustrating upgrade issue on my account, I came in hoping someone could help sort it out. Jamar went above and beyond—he was patient, knowledgeable, and fully committed to resolving the problem. He took the time to carefully review the situation, explained each step clearly, and made sure everything was corrected properly before I left. His professionalism and dedication to customer service truly stood out. If you need reliable support and someone who genuinely cares about getting things right, ask for Jamar. He turned a stressful situation into a completely positive experience. Highly recommend
- EDEric DoBravaNov 16, 20255.0Professional, courteous and helpful! Thank you Yolanda you were a lifesaver.
- CGCaroline GueissNov 12, 20251.0Avoid this Verizon Wireless store at military cutoff across from Mayfair they took advantage of my vulnerability and not knowing names of phones and their sizes. I told the gentleman that I needed a phone for my husband as a surprise that was either the same size or larger as his current phone and then I also upgraded my phone and asked for the same size as my husband was getting even though my current phone was smaller. He kept saying, you just need to trust me, which I should’ve trusted my gut instead because when someone says that you automatically know that there are some dishonesty behind. Boy was I right. I saved the phone for about a week and when we finally decided to open our new phones, they were both the wrong size. They were smaller than what my husband currently had. Upon returning the phone back to Verizon Verizon Wireless, we were charged a restock fee, even though the person selling me the device was incorrect about what size the phone was. It took me over seven hours to get it straightened out which almost cost us more than just money because we have medical apps on our phone that we were unable to use for three days due to this terrible transaction. I would not recommend the store to anyone because evidently it is a training store because the person who was trying to sell me the items kept going to the manager with questions. Therefore, that is the reason I think that I was given bad service and wrong information. Just because it says corporate store does not mean it is better trust me go to the monkey Junction, Verizon store and talk to Steve, he is honest and can get the job done
- TBThomas BaileyNov 5, 20251.0Verizon is garbage
- TGtalon goldbergOct 2, 20255.0Caitlin was a lifesaver! I came in while traveling to start a new plan asap and she was so friendly and patient with me and explained everything really well. I knew exactly what my plan entailed and what to expect. If I ever had any issues with my phone, I would definitely return to this location. I feel that I received amazing service here and a great value on the plan I chose.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Wilmington, NC?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Wilmington?
It is located at 971 Military Cutoff Rd, Unit 120, inside Mayfaire Town Center, Wilmington, NC 28405.
Which smartphone brands are available at this Verizon store?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon store in Wilmington provide?
Services include mobile plans, wireless internet plans, voice plans, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment for shopping or service at the Verizon Wilmington store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for convenient shopping and service.
Does Verizon offer options for online orders and pickup?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods are accepted at the Verizon Wilmington store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon Wilmington store?
Yes, free Wi-Fi is available for customers inside the Verizon store.
What nearby places can I visit after shopping at Verizon in Mayfaire Town Center?
After visiting Verizon, you can enjoy a coffee at Starbucks, grab ice cream at Cold Stone Creamery, or have a meal at LongHorn Steakhouse nearby in Mayfaire Town Center.
Are there convenient places close to the Verizon store for personal care or money services?
Yes, QT Nails Wilmington offers nail and beauty services, and Western Union provides money transfer services near the Verizon store.
Can I find dining options near the Verizon store in Wilmington?
Yes, nearby dining options include Mama Fu's Asian restaurant, Chipotle Mexican Grill, Blaze Pizza, and Playa Bowls for healthy food choices.