Business Details
5330 Carolina Beach Rd., Wilmington, NC
28412, United States
Certified by Verizon • Feb 22, 2026
(910) 550-1775
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Wilmington, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
517 reviews
5 stars
427
4 stars
26
3 stars
10
2 stars7
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and knowledge, particularly highlighting employees like Mallory, Tayshaun, and Valerie.
Sales Experience
Several reviews noted positive experiences with the sales process, including efficient service and assistance in selecting the right products and plans.
Mixed Feedback
While many customers had great experiences, some reported issues with billing, pressure tactics during sales, and inadequate troubleshooting for existing problems.
Store Environment
The store was described as friendly and welcoming, with staff who were attentive and able to handle multiple customers effectively.
- KCKaren Cassa3 days ago5.0Steve was very knowledgeable and effective. I appreciated his attention to the details of my bill and his honesty in steering me to the most cost efficient setup to suit my needs.
- KMKristin Meyerhoeffer5 days ago5.0Mallory was amazing! Super helpful and made our experience so wonderful. Kristina, who manages this Verizon location, assisted in our transaction as well. Super impressed by the service provided today by both. Thank you Mallory and Kristina for making our experience such a positive one.
- DPDebbie PottsFeb 19, 20265.0Visited this specific store multiple times and they have always been the VERY BEST SERVICE ever!!! All staff is thoroughly trained and customer service knowledgeable is impeccable!!!!
- DHDavid HeinzeFeb 11, 20265.0Steve was a great help in selecting the right phone for me and also transferring all the info to the new phone. Definitely recommend
- EGEvangelina GillespieFeb 7, 20265.0I was not looking forward to spending hours getting a new phone but Mallory was quick, efficient and made the experience amazing!!!
Frequently Asked Questions About Verizon
What products does the Verizon Authorized Retailer in Wilmington offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours of the Verizon Authorized Retailer on Carolina Beach Rd.?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which payment methods are accepted at the Wilmington Verizon Authorized Retailer?
The store accepts American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store in Wilmington offer in-store pickup service?
Yes, they offer in-store pickup services for your convenience.
Can I get free Wi-Fi access when visiting the Verizon Authorized Retailer in Wilmington?
Yes, free Wi-Fi is available at the store for customers.
What brands of devices and accessories are available at the Verizon retailer in Wilmington?
They carry brands including Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and more.
How can I schedule services or appointments with the Wilmington Verizon Authorized Retailer?
You can schedule services through the My Verizon app or via the quick link URL provided by the store.
What nearby places can I visit before or after shopping at the Verizon Authorized Retailer in Wilmington?
Nearby places include Mattress Warehouse of Wilmington - Monkey Junction for furniture shopping, Transform Personal Training gym for fitness, and Burger King for a quick meal.
Are there nearby automotive services close to the Verizon store in Wilmington for vehicle care?
Yes, nearby automotive services include DELANEY TIRE & AUTO for brake service, Midas Wilmington for tire needs, and Splash-N-Dash Car Wash for vehicle cleaning.
Is there public transit or convenient landmarks near the Verizon store that customers can use to find the location?
While specific transit stations are not listed, notable nearby landmarks include Cape Fear Eye Institute and PNC bank, which can help orient customers to the area.
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Certified February 22, 2026Yext Knowledge Graph
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