Best Buy

Reviews

• LD

  louis dearman

  5 days ago
  5.0
  This is probably the best Best Buy I've been to. Its large, clean, they have a lot of staff that have extensive knowledge on products, honestly a rare thing these days. I was there this weekend, behind just 1 person in line, but Addison opened another register just so I didnt have to wait. Everyone here has been very polite, this is every time I go in this store.
• DK

  Daniel Klecka

  Jan 2, 2026
  5.0
  Hadn’t been to a Best Buy in years - and finally went in to this location to purchase some things for Christmas. I have to say, I am happy to see a Brick and Mortar store like Best Buy still around. It’s nice to be able to physically see a product, and ask questions to people who are knowledgeable. The pricing is very competitive with online sites, but the customer service was just really good. Every time I went, I was greeted by several employees asking if I had questions or needed help finding something. I did have to use the return / customer service side after Christmas due to an issue with a computer, but, even they were amazing to work with / no questions asked. In the end, it was not just one good experience, but multiple, and thought it would be worth sharing.
• AR

  Alan Ross

  Dec 27, 2025
  4.0
  Went to the store to pick up what was supposed to be a delivery order. Driver never called and failed to make a delivery but the folks at the customer service desk inside the store were awesome and helped resolve the problem and get me on my way. Next time just pick up in store instead of having it delivered, if possible.
• EC

  Edward Claire

  Dec 27, 2025
  1.0
  This store is the absolute best if you want nothing but aggravation. I purchased over $10k in TV and audio equipment. We set up delivery and install dates. Delivery day came and nothing was delivered. I was told tv was not available and was being shipped to them from another warehouse. No notice, day wasted. Audio equipment was scheduled for a later date. Once again, equipment I was told was available was actually not available. Weeks of delays. I drove an hour back to the store to speak with the manager. He was had to make arrangements to have items shipped to me from other Best Buy regions. We then scheduled the Geek Squad installation for the audio system. Manager looked at his computer and gave me several dates that were available. I took 12/29. Best Buy's call center in India then called me on 12/21 to confirm my 12/31 appointment. Why would they call to confirm an appointment that was incorrect? I told them that the install was to be done on 12/29. He said he would contact the manager to confirm. Today (12/27) i had to call to make sure it was taken care of. It was not. Best Buy India told me that it was going to be 12/31 or they would cancel and I would have to reschedule sometime in mid January. My delivery window on 12/31 is currently some time between 7am and 7pm. It's a holiday week and I have family visiting from around the country, but I am responsible to accommodate them at whatever time they choose on New Years Eve. Bottom line. $10k spent. Over a month with only a tv to show for it. No apology. No reimbursement. Just some guy in India telling me to take it or leave it. Do yourself a favor and NEVER use this store for anything more than buying something you can actually walk out of the store holding in your hand. Update: After having Best Buy and Geek Squad not show up for the 12/31 appointment (with no notification that they weren’t coming), I rescheduled AGAIN for 1/8. Once again, they are a no show. DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS ELSEWHERE. My God, I have never seen such horrible customer service.
• VJ

  virginia jordan

  Dec 23, 2025
  1.0
  Ordered new washer&dryer in November. Dryer back ordered. Delivery set for 12/23. Gave detailed instructions in email and verbally 2x that there was sunk hole in front of house- deliver in back. Driver drove over cones/sink hole area (10 feet deep)Frightened for them I yelled at them. Driver stated I was rude. No delivery. I am elderly and was truly frightened the street would give way. My delivery is unknown at this time.

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