Best Buy

Reviews

• TW

  Tyler Williams

  4 days ago
  1.0
  I live 2 hours away in Raleigh and specifically drove to this store because Best Buy online said they had an espresso machine that was open box in “excellent” condition. I attempted to call the actual store to confirm this before driving the distance but Best Buy won’t even let you connect with someone at the store and the remote foreign assistance was of zero help so I took the chance and purchased online and drove 2 hours. Got to the store and the Breville machine was in fair contrition not excellent. Missing the box which isn’t a big deal but had zero and I mean zero of the accessories that come with the bambino plus. Excellent condition states works and looks like new and all parts and accessories are included. It is absolutely horrendous and unacceptable for a store to list something so completely incorrectly. Complete waste of my day and gas money. This would again have been avoided by actually being able to contact a store. I’m sure Best Buy won’t make things right and doesn’t seem to care about customers. Just a big box store that’s out for profit. Don’t recommend shopping at this location or any location for that matter.
• FF

  From The Future

  5 days ago
  1.0
  Talking to an offshore Technical Support-if one can call it that-is a terrible experience, especially when there is a language barrier. Wise up Best Buy management! You need a lesson in PR. Why not let the local Best Buy outlets handle tech support problems as well as scheduling appts. Will cost you some $$ BUT is it not worth the investment to improve the declinging resputation of Best Buy..... RBale Wilmington, NC
• RH

  Ruth Hollingsworth

  Feb 15, 2026
  5.0
  Went to get serviced at Geek Squad regarding my laptop issues. The Geek Squad Agent: Amichai was outstanding!! He was patient, professional and educated me on some things regarding my Google New laptop. He assisted me a couple of months back and he is still amazing!! I will gladly go back and recommend many folks to use your Geek Squad team due to Amichai.. This is a reflection of his team leadership as well!!! I love this Geek Squad!
• DM

  D McAllister

  Feb 1, 2026
  1.0
  This store has a poor stock of basic needs in most electronic fields. Especially in audio and high quality video cables. The in stock selection of computers is mostly limited to basic units with the occasional mid level unit in both pcs and Mac’s. In particular dated hardware is the norm in computers. If you want 1 or 2 generations past product this is your place. Quite often in stock items throughout store can’t be found. In past months same day orders took up to 13 days to arrive. Want to spend a thousand or more for camera lens, they have no knowledge of products unless a single employee happens to be working, adding to this a 15 percent restock fee you can see that buying even modest quality gear is difficult in store. The returns experience is 5 star, as it needs to be with the lack of experience in the tech sales dept. This is a buyer beware type of store and without one of the paid memberships. Prices can be exceptionally high on release on brands like Samsung where a purchase of a Fold 7 cost was $600 dollars more in Wilmington than we purchased directly on line from Samsung and that without the trade in considered. The new marketplace has done nothing to help because it makes looking for specific items very difficult. At one time this was a great store with a great buying experience.
• CB

  Chelsea Betcher

  Jan 29, 2026
  2.0
  I NEVER write reviews but I had a rude employee interaction this morning. I ordered a laptop online for curbside pickup, got a notification in the app and via text it was ready, so I left Myrtle beach 1.5 hours away to be here in a decent amount of time. I saw her walking in (I hadn’t even said anything but hello) and she immediately said “we don’t open until 10” I said okay that’s fine I just got notification that my order was ready for pickup. She responded with “YA you can get it WHEN we OPEN at 10!!! You can wait” 🤨🤨🤨 I’m sorry what? Horrible interaction and first impression of this store. Younger woman, dark brown/black hair. Maybe next time she’ll learn some manners as I had no clue that I had to wait until 10 when the notifications said it was ready now.

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