Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,997 reviews
5 stars
2,180
4 stars
945
3 stars
384
2 stars
159
1 star
329
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported rude or unhelpful interactions.
Product Issues
Several customers experienced issues with product quality, including receiving damaged items and misleading information about open-box products.
Return Policy
Customers expressed frustration with the return policy, particularly regarding unclear terms and difficulties in processing returns.
Staff Knowledge
Many reviews highlighted the staff's product knowledge and willingness to assist, although some noted inconsistencies in service quality.
Store Experience
Overall, customers appreciated the store's cleanliness and organization, but some reported long wait times and issues with communication.
- BHBen HochNov 14, 20255.0Great customer service, great prices! I'll definitely be going back.
- JMJohn MarshallNov 14, 20251.0I got an email saying I had a $10 certificate to use on any purchase. Nowhere on the email did it have an expiration date, so I kept it until I would need to buy something. Two months later I needed a new iPad. Both Best Buy and Amazon had the same price, so I bought it at Best Buy since I had a $10 certificate. Well, when I picked it up at the local Best Buy, the customer representative said there was no record of the certificate on my account. I did a chat with Best Buy the next day to complain about it and both their rep and the supervisor acknowledged that there was no expiration date on the email, but said the expiration date was on my account. The supervisor thanked me for pointing out their mistake and would see about rectifying it in future emails. But I still did not get my $10 certificate. Been a customer for years, but no more.
- TMTaylor MooreNov 10, 20251.0Absolutely the worst service I’ve ever received from a Best Buy store in my life. The manager, Jake, was very rude and unwilling to help whatsoever. As someone who’s a business owner myself, professionalism is the most valuable personality trait that anyone can have in a business and not only did Best Buy lose me as a “Plus” member - but Jake himself lost me as a customer at this location for good.
- RSRobert SchorrNov 5, 20251.0Made an appointment to buy an Apple phone as directed in the on line sale add. Was told by the manager Isaac Dollar that he didn't know anything about appointments. Later repeatedly told me that I am the only person to ever use that service. Had someone assist me after a long wait who was rude and questioned the validity of the add and required me to pull it up on my phone. I left and will never shop at Best Buy again.
- SVSam VanhookNov 5, 20251.0I tried to buy a phone out right in full and was told I couldn’t because I have a business AT&T account. What a joke shouldn’t Matter personal or business if you are paying for something out right. I’ll order my stuff online from now on and it want be from Best Buy. Lost my business!
Frequently Asked Questions About Best Buy
What products and services does Best Buy Wilmington offer?
Best Buy Wilmington offers a wide range of electronics including TVs, computers, appliances, and more, along with expert advice, Geek Squad support, and same day pickup.
What are the operating hours of Best Buy located at 309 S College Rd, Wilmington?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Wilmington provide in-store shopping and curbside pickup?
The store offers in-store shopping and same day pickup but does not currently provide curbside pickup.
Can customers get electronics repaired or serviced at Best Buy Wilmington?
Yes, Geek Squad support is available at this location to provide electronics repair and service.
What payment methods are accepted at Best Buy Wilmington?
Best Buy accepts debit cards and checks; it does not require cash only transactions.
Does Best Buy Wilmington offer electronics recycling services?
Yes, the store offers recycling services for electronics.
What nearby food options are available if I visit Best Buy Wilmington?
Nearby food options include Crumbl Cookies and Crumbl - Wilmington for desserts, Wingstop for chicken and fast food, Cicis Wilmington pizza restaurant, Hibachi Bistro for sushi, Starbucks, Social Coffee Company, and Social Coffee and Supply Co. for coffee and beverages.
Are there any nearby places where I can get tech support or computer repair near Best Buy Wilmington?
Geek Squad, located nearby Best Buy, offers mobile phone sales and IT/computer repair services to assist customers.
What recreational activities can I find near Best Buy Wilmington?
Clear Run Pool is a nearby swimming pool and gym, providing sports and recreational facilities close to Best Buy.
Where can I shop for clothing and footwear near Best Buy Wilmington?
Nearby shopping options include T.J. Maxx for clothing, SKECHERS Warehouse Outlet for footwear, and Dollar Tree for discount retail items.