Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Waynesville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
636 reviews
5 stars
545
4 stars
29
3 stars
14
2 stars
10
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and patience, particularly highlighting employees like Javion Weeks, Mary, and Erica Capps.
Knowledgeable Staff
Numerous reviews noted the staff's expertise in addressing customer issues and explaining products, contributing to a positive experience.
Mixed Experiences
While many customers had excellent experiences, some reported long wait times and instances of poor service, indicating inconsistency in customer care.
Positive Recommendations
Several customers expressed their willingness to recommend the store and specific employees to others, reflecting overall satisfaction despite some negative feedback.
- KHKathy Hefner2 days ago5.0Aaron went FAR above and beyond to get us taken care of. THE BEST!
- RGRichie GriffinDec 16, 20251.0Awful customer service!! The rep was too busy shredding paper and disappearing to help customers. After we sat there for a long time and in the queue the rep helped a customer that came in after us! Pretty disgusted with the lack of service!!
- HKHank KolendaNov 24, 20255.0Javion Weeks. Deserves at least 5 stars. If possible He was patient , considering he was dealing with an 81 year old Marine who in most cases pretty difficult to deal with. If more than 5 stars were available, I wold absolutely shoot the moon.
- DMDavid MattesonOct 27, 20255.0Javion weeks was very helpful with my phone issue it was a pixel 7:and wouldn't stay on he helped get issue figured out and help with a upgrade he is very knowledgeable
- RDRaymond D'AuteuilOct 13, 20255.0Absolutely without a doubt the best experience ever at a cellular store. Professional, respectful and knowledgeable. Eric Dobson was my technician but I also heard the second technician helping a 90 something older gentleman to understand his phone. So patient, respectful and helpful
Frequently Asked Questions About Verizon
What services does the Verizon store at 755 Russ Ave provide?
The Verizon store offers wireless device sales including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola and Verizon plans. They also have wireless accessories, exclusive Verizon services, and the latest promotions.
Can I pay my Verizon bill in-store at the Waynesville store?
Yes, you can pay your Verizon bill in-store at the Cellular Sales Verizon store at 755 Russ Ave.
What are the store hours for the Verizon location on Russ Ave?
The Verizon store is open Monday through Saturday from 8:30 AM to 8:30 PM and on Sunday from 10:30 AM to 6:30 PM.
Do I need an appointment to visit the Verizon store at 755 Russ Ave?
No appointment is required to visit this Verizon store; you can walk in anytime during operating hours.
What payment options does the Verizon store accept?
The store accepts American Express, Discover, Mastercard, and Visa.
Does the Verizon store offer in-store pickup for online orders?
Yes, in-store pickup is available at this Verizon location.
What major nearby food options are available around the Verizon store?
Nearby dining options include Waffle House, Arby's, McDonald's, KFC, Pizza Hut, Chick-fil-A, Jose's Taco Truck, and Popeyes, making it easy to grab a meal before or after your visit.
Are there any nearby pharmacies near the Verizon store for convenient errands?
Yes, CVS Pharmacy and Walgreens are nearby, so you can easily pick up medications or other essentials when visiting the Verizon store.
What nearby services can help with shipments or financial transactions near the Verizon store?
The UPS Access Point location is available nearby for shipping needs, and Western Union offers money transfer services close to the store.
Are there any nearby attractions suitable for outdoor activities near the Verizon store?
Maggy Valley Mountains are nearby, offering opportunities for hiking and other outdoor activities that customers might enjoy before or after their visit.