Verizon

4.5
155 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Waxhaw, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1100 N Broome St, Waxhaw, NC
28173, United States

Hours

Reviews

4.5
153 reviews
5 stars
127
4 stars
8
3 stars
1
2 stars
2
1 star
15
  • JB
    Jim Buchan
    Oct 5, 2025
    5.0
    Jordan, the Verizon sales person, did an outstanding job in every respect.
  • KH
    Kristen Harvey-Kutsy
    Sep 19, 2025
    5.0
    Jordan was great! I watched him interact with multiple customers and had excellent services
  • JS
    James Smith
    Sep 7, 2025
    1.0
    Let's start with the fact that this is not a Verisign store but a storefront with a Verizon banner, therefore, they have fewer obligations when they do something incorrectly. I had an issue with a salesman who misquoted the price of new service and a updated phone by $1030. When I recieved the first bill the true price of the phone was indicated along with an incorrect service option. When I escalated the issue to the franchise owners they would not return my calls. After several attempts I drove back to the store which was over 1 hour from my home. The staff indictated the manager and owner were told repeatedly about my issue. When I requested my old phone back I was told I could not get it back because it was sent to Verizon. I filed a formal complaint with Verizon who then informed my that this was not a store controlled by Verizons corporate HQ; therefore, I would have to take up the issue with the store owner. I wrote letters to the states attorney general and with the FCC who to my surprise followed up within 2 weeks. Verizon, refunded the money I had paid and changed the service to the one requested. I suspect the store owner is probably now dealing with Verizon HQ.
  • DS
    Danielle Simon
    Aug 20, 2025
    5.0
    My sales person was awesome.
  • JG
    John Gerstenmier
    May 30, 2025
    5.0
    Marketing Tech at this store was exceptional! Garrett’s technical knowledge, combined with strong interpersonal customer service skills, provided us with a quality and rewarding experience. We will be sure to seek this young man’s assistance in the future!

Frequently Asked Questions About Verizon

What products does Verizon at 1100 N Broome St in Waxhaw offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands are available at this Verizon store?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.