Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Wallace, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
375 reviews
5 stars
313
4 stars
31
3 stars5
2 stars3
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Sales Pressure
Some reviews indicated negative experiences with aggressive sales tactics, where customers felt pressured to purchase additional products or services they did not want.
Technical Assistance
Several customers highlighted the staff's ability to resolve technical issues effectively, with specific mentions of employees going above and beyond to assist.
Store Environment
The store was described as clean and welcoming, although there were complaints about specific employees' professionalism affecting the overall atmosphere.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about dishonesty and billing issues, leading to frustration and distrust.
- SMSherry MooreNov 6, 20255.0David at the wallace nc store was great!!
- QIquintin IngersollSep 29, 20251.0Theyre clowns. Say anything to sell you and then walk out the back door and just leave you to sit and wait. Never upgraded but they had my bill so messed up that I had to pay my old device off on the bill directly after my visit, then two bills later they're trying to get an upgrade fee EVEN THOUGH I NEVER UPGRADED! Save yourself the headache and find another verizon store. The time spent on the drive will surely be made up for by dealing with employees that are actually competent. Only reason for 1 star is because I couldn't put zero stars...
- JJJack JAug 6, 20255.0Evangeline was awesome, in spite of equipment issues and working in a new location to cover short staffing, she got my new phone all set up in record time.
- CWcharlene wuenstJun 24, 20255.0Service and knowledge was exceptional. Friendliness was outstanding
- DNDanielle NixonBakerJun 8, 20255.0Nathan took his time and made sure that my replacement phone was working properly. I am truly grateful for his patience and attention to detail.
Frequently Asked Questions About Verizon
What products and services does Verizon in Wallace, NC offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the operating hours for Verizon in Wallace, NC?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon in Wallace, NC support in-store pickup for orders?
Yes, Verizon offers in-store pickup services for customers.
What payment options are accepted at Verizon in Wallace, NC?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken at Verizon in Wallace, NC?
Staff speak both English and Spanish to assist customers.
Does Verizon in Wallace, NC offer recycling for electronics?
Yes, the store offers electronics recycling services.
Is there free Wi-Fi available at Verizon in Wallace, NC?
Yes, free Wi-Fi is available for customers inside the store.
Are there any nearby financial services to Verizon in Wallace, NC?
Yes, OneMain Financial and H&R Block are nearby for financial and tax preparation services.
What dining options are near Verizon in Wallace, NC for customers before or after their visit?
Nearby fast food options include Burger King, Wendy's, Zaxby's, and Camino Real Mexican Restaurant for a variety of meal choices.
Where can customers find eye care services near Verizon in Wallace, NC?
MyEyeDr., an optometrist and eye care clinic, is located close to Verizon for vision care needs.