Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Wake Forest for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
528 reviews
5 stars
285
4 stars
78
3 stars
34
2 stars
28
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual employees for their helpfulness and knowledge, many others reported long wait times and poor service experiences.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to resolve issues quickly, particularly in comparison to corporate support.
Wait Times
Many customers expressed frustration with long wait times, often exceeding an hour, which detracted from their overall experience.
Sales Experience
While some customers had positive experiences with sales representatives, others reported feeling pressured or misled during the sales process.
Technical Support
Customers frequently mentioned difficulties with technical support, both in-store and through corporate channels, leading to unresolved issues.
- BDBrianna Dimino5 days ago5.0Fernando was amazing! My mom isn’t the most tech-savvy, and he went above and beyond to help her figure out what was going on with her phone. After multiple reps said they couldn’t fix it — and even the Apple Store couldn’t help — Fernando not only diagnosed the issue, but also transferred everything over to a new phone for her. He was incredibly kind, patient, and truly took his time to make sure she was taken care of. We are so grateful. Thank you, Fernando
- EOEric O'BrienOct 28, 20251.0Absolutely garbage customer service. No acknowledgement upon arrival. No sense of urgency with a full line of people waiting to be helped. Casual conversations between staff as people are waiting for assistance.
- LHLisa HenggelerSep 28, 20255.0We visited Verizon to explore our options to upgrade two phones. We were beyond pleased with the service we received from Stacie Currin. She was very patient with our many questions and she worked tirelessly to get us into the best phones and plans for us. Having been discouraged by stops into Verizon in the past, where no one seemed to want to help us, we knew within five minutes of talking to Stacie, that we were leaving with new phones that day. If you ever need assistance with your phones or plans, be sure to stop in and see Stacie! All of her coworkers were equally friendly and helpful, stepping in to assist us if she had to stop and help someone else.
- AAashleysSep 24, 20251.0The store told me they would give me a 800 credit for my trade in three months ago. I went to pay off the phone in full and they are telling me I have to pay 1100 dollars to pay it off even though they have my old phone already and I have to pay it for 36 months in order to get the credit
- LJLinden JacksonSep 20, 20255.0The employees at this store are incredibly courteous.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Wake Forest?
The Verizon store in Wake Forest is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products can I find at the Verizon Wake Forest store?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL models, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Wake Forest provide options for online shopping and order pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an in-store appointment at Verizon Wake Forest?
Yes, you can schedule an in-store appointment online to visit the Verizon store in Wake Forest.
What services does the Verizon store in Wake Forest offer?
The store offers mobile plans, wireless internet plans, and voice plans for both personal and business needs.
What payment methods are accepted at Verizon Wake Forest?
Payments can be made by check, debit card, and mobile NFC payments; cash is not required.
Which nearby places can customers visit for dining options near Verizon Wake Forest?
Customers can enjoy dining at nearby places like Firehouse Subs, Freddy's Frozen Custard & Steakburgers, Starbucks, PDQ, Marco's Pizza, Pardon My Cheesesteak, Carolina Ale House, Papa Murphy's, Krispy Kreme, Chick-fil-A, Panera Bread, Chipotle Mexican Grill, and Buffalo Brothers Restaurant and Bar.
Are there any nearby places where I can get personal care or beauty services near Verizon Wake Forest?
Yes, nearby options include Noire The Nail Bar Wake Forest for nail and waxing services and Lady Jane's Haircuts For Men for haircuts and barber services.
Can I visit other mobile phone stores close to Verizon Wake Forest?
Yes, nearby mobile phone stores include an AT&T Store, AT&T Authorized Retailer, and RadioShack, which also offer mobile accessories and related services.
What healthcare facilities are located near Verizon Wake Forest?
Nearby healthcare facilities include Duke Primary Care Wake Forest, Duke Orthopaedics of Wake Forest, Personalized Hematology-Oncology of Wake Forest, Wake Forest Eye Care Center, and Duke Health.