Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Wake Forest for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
533 reviews
5 stars
288
4 stars
79
3 stars
34
2 stars
29
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Isaiah, Fernando, and Stacie received high praise for their helpfulness and knowledge, others were criticized for being unresponsive and unhelpful.
Staff Performance
Several reviews highlighted the inconsistency in staff performance, with some customers experiencing excellent service while others faced long waits and unacknowledged presence.
Long Wait Times
Many customers reported long wait times for service, often exceeding an hour, which detracted from their overall experience.
Technical Issues
Customers expressed frustration with technical issues related to devices and billing, indicating a need for better support and resolution processes.
Store Environment
The store environment received mixed reviews, with some praising the friendliness of staff while others noted a lack of urgency and organization.
- JBJames BarberDec 24, 20252.0High price for the service received.
- SMStephanie MarieDec 11, 20255.0Isaiah was the best with customer service! I would highly recommend working with him as he’s very knowledgeable, polite, patient, and treated me with respect. He also answered all my questions with thorough information; which I greatly appreciated! Made the trip to Verizon a rather pleasant experience.
- DEDylan EbertDec 10, 20251.0Lack luster staff, answered no questions. Tried to purchase a phone, made it so wildly difficult I just went to another store. Purchased an iPhone from here a year ago. Was very happy. Tried to get a new phone today and the difference in staff is apparent.
- SMSarah McVeighNov 29, 20255.0Isaiah was very very helpful, we had a major technical issue that took two days talking with customer service to resolve. Isaiah was able to fix the issue and spent a very long time walking us through it!
- BDBrianna DiminoNov 18, 20255.0Fernando was amazing! My mom isn’t the most tech-savvy, and he went above and beyond to help her figure out what was going on with her phone. After multiple reps said they couldn’t fix it — and even the Apple Store couldn’t help — Fernando not only diagnosed the issue, but also transferred everything over to a new phone for her. He was incredibly kind, patient, and truly took his time to make sure she was taken care of. We are so grateful. Thank you, Fernando
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Wake Forest?
The Verizon store in Wake Forest is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products can I find at the Verizon Wake Forest store?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL models, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Wake Forest provide options for online shopping and order pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an in-store appointment at Verizon Wake Forest?
Yes, you can schedule an in-store appointment online to visit the Verizon store in Wake Forest.
What services does the Verizon store in Wake Forest offer?
The store offers mobile plans, wireless internet plans, and voice plans for both personal and business needs.
What payment methods are accepted at Verizon Wake Forest?
Payments can be made by check, debit card, and mobile NFC payments; cash is not required.
Which nearby places can customers visit for dining options near Verizon Wake Forest?
Customers can enjoy dining at nearby places like Firehouse Subs, Freddy's Frozen Custard & Steakburgers, Starbucks, PDQ, Marco's Pizza, Pardon My Cheesesteak, Carolina Ale House, Papa Murphy's, Krispy Kreme, Chick-fil-A, Panera Bread, Chipotle Mexican Grill, and Buffalo Brothers Restaurant and Bar.
Are there any nearby places where I can get personal care or beauty services near Verizon Wake Forest?
Yes, nearby options include Noire The Nail Bar Wake Forest for nail and waxing services and Lady Jane's Haircuts For Men for haircuts and barber services.
Can I visit other mobile phone stores close to Verizon Wake Forest?
Yes, nearby mobile phone stores include an AT&T Store, AT&T Authorized Retailer, and RadioShack, which also offer mobile accessories and related services.
What healthcare facilities are located near Verizon Wake Forest?
Nearby healthcare facilities include Duke Primary Care Wake Forest, Duke Orthopaedics of Wake Forest, Personalized Hematology-Oncology of Wake Forest, Wake Forest Eye Care Center, and Duke Health.