Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Spring Lake, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
222 reviews
5 stars
161
4 stars
12
3 stars
4
2 stars1
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Dwelyn, Madison, and Thurman.
Sales Pressure
Several reviews highlighted issues with pushy sales tactics, particularly regarding insurance and expensive plans, leading to customer dissatisfaction.
Inconsistent Experiences
While some customers reported excellent service, others experienced long wait times, unprofessional behavior, and lack of communication, indicating inconsistency in service quality.
Store Operations
Customers expressed frustration over inaccurate store hours and lack of signage, leading to wasted trips and inconvenience.
Pricing Transparency
There were complaints about unexpected fees and unclear pricing, with some customers feeling misled about costs associated with purchases.
- LRLocal Fay ReviewerNov 29, 20251.0Unprofessional staff. Trying to do business and there are workers in the back talking about how drunk they got at a party. The sales person is pushy. Tries to sell you insurance multiple times after you keep saying no. And they only sell the expensive one. Verizon has a cheaper one about $12 but they keep pushing you to the $20 one.
- TJTammy JohnsonSep 26, 20251.010 out of 10 I don’t not recommend dealing with g with this store. They called me to ask if I wanted to pre-order the iPhone 17 Pro Max, how this store got my number I have no idea because I had never been there before. No one ever called me to say the phone came in, when I received the email that my phone had been delivered and saw that it was at this store, I drove to get it. When I arrived Xzavia explained that he was not the one that ordered my home so he could not give it to me, Jerry who called me on the phone and ordered it would not be in until Thursday, this was a Monday. Then when Xzavia realized that the wrong color phone was ordered he called his Manager. She would be in on Wednesday and order the correct phone and Xzavia would call me regarding this. I called Jerry who is the one who called me soliciting the order of a new phone, I called Xzavia for an update, no phone calls were returned and no phone calls were made to me. I went in on Friday, now mind you I am 30 minutes from this store. Xzavia said they sold the phone that had come in and canceled my order. I asked why no one had called me regarding this and he said “I thought you were calling me” by far the shadiest and worst customer service I have received.
- KCKeith CoxAug 25, 20255.0Xavia and Madison were both very helpful.
- JHJenna HansenFeb 27, 20225.0Tiani was so sweet and she helped me very fast!
Frequently Asked Questions About Verizon
What types of wireless devices and services does Victra in Spring Lake offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Victra in Spring Lake, NC?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is the Victra Verizon Authorized Retailer located in Spring Lake?
The store is located at 104 S Bragg Blvd, Spring Lake, NC 28390.
Which payment methods are accepted at Victra in Spring Lake?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for its products?
Yes, Victra provides in-store pickup services.
How can I contact Victra in Spring Lake for more information?
You can reach them by phone at +1 910-853-7226 or via email at Info@victra.com.
What brands of devices and accessories are sold at Victra?
Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, and more.
What nearby places can I visit around Victra in Spring Lake?
Nearby places include Dunkin' Donuts for coffee and snacks, The Cycle Shop museum for motorcycle enthusiasts, and Baldinos Giant Jersey Subs for sandwiches.
Is there a coffee shop close to Victra where I can relax before or after shopping?
Yes, The Morning Jump Coffee Company and Dunkin' Donuts are nearby coffee shops ideal for relaxing before or after your visit.
Are there dining options near Victra for a quick meal?
Yes, several dining options are close by, including Armored Taco, Domino's Pizza, and Zaxby's for fast and casual meals.