Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rockingham, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
407 reviews
5 stars
355
4 stars
27
3 stars6
2 stars2
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Shay, Vincent, and Khris.
Service Speed
While several customers reported quick service, others experienced long wait times, particularly for payment processing.
Sales Experience
Customers appreciated the thoroughness and professionalism of sales associates during phone upgrades and purchases.
Store Environment
The store was generally described as clean, but some customers noted discomfort due to seating and temperature.
Billing Issues
There were complaints about billing discrepancies and issues with customer service follow-up regarding billing problems.
- KDKeisha DumasNov 8, 20255.0Shay, Niyah and Torrie are an awesome team!!!!!
- JKJudy KingsburyOct 29, 20255.0Torrie is the most efficient sales consultant and has worked with me diligently with my phone and I thank her Give her a raise
- JTJoanne TaylorOct 25, 20255.0I want to thank Mesha and Emily for their 5 star service at Verizon in Rockingham. On a busy Saturday afternoon, they gave me their kind time to help me update my phone and add an i-pad and watch! It felt like angels were there with patience and care for me. Thank you girls!🩷
- LBLee BakerOct 17, 20251.0The customer service was not up to par Rockingham, NC store
- RMRyan MooreSep 27, 20255.0I just want to say that Victoria and her supervisor at the rockingham nc verizon store did an amazing job helping me get to the bottom of a billing issue both ladies deserve a raise. Victra customer service sucks. You need to move your office to america.
Frequently Asked Questions About Verizon
What products and brands does Verizon in Rockingham, NC offer?
Verizon in Rockingham offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Verizon location at 1355 E Broad Ave?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does the Verizon store offer in-store pickup services?
Yes, the Verizon store offers in-store pickup for your convenience.
What payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Rockingham provide any device protection and accessories?
Yes, they offer a wide range of accessories and device protection services including cases, audio accessories, power accessories, and wearable devices.
What languages are spoken at the Verizon Rockingham store?
The store offers services in both English and Spanish to assist customers.
Can I find food options nearby when visiting Verizon at 1355 E Broad Ave?
Yes, there are several nearby food options such as KFC, Dunkin', McDonald's, Pizza Inn, Firehouse Subs, Taco Loko, Papa John's Pizza, Little Caesars Pizza, and Mama Noi's Famous Hot Subs near Verizon for a meal before or after your visit.
Are there financial services close to the Verizon store in Rockingham?
Yes, nearby financial services include Western Union for money transfers and Edward Jones - Financial Advisor: Phil Stone, AAMS®.
Where can I find health and medical services near the Verizon store?
Nearby health services include Aspen Dental, FastMed Urgent Care, Hardwick Vision Center, Dr. Elven Smith III, O.D., and Smith Optometric.
Does the Verizon store have social media or website links for customers to follow?
Yes, you can visit their website at https://victra.com/stores/nc-rockingham, follow them on Facebook at VictraRockinghamNC, Instagram @victrastore, and Twitter @victrastore.