ZAGG Brier Creek

Reviews

• KJ

  Kyneka Johnson

  3 days ago
  5.0
  My pittie body checked me and my phone fell on concrete face down! I didn’t get the gentleman’s name today, but he was great! I’m talking in and out within 5 mins. Wasted no time!
• BN

  Bob Nadeau

  Apr 3, 2026
  5.0
  The screen ony 2 year old cell phone had shattered and I brought my phone to ZAGG. Sheraz got the part the next day and got me up and running. Great service at ZAGG in Brier Creek Raleigh - highly recommended from a retired
• MS

  Micah Sr.

  Mar 30, 2026
  5.0
  I need a case for my S24 Ultra, which i normally go with Otterbox. The closest one was in a store 4hours away. I search online, called the Zagg store in Brier Creek, spoke with Sheraz, he confirmed and I came in. Very clean store, Sheraz was very polite and knowledgeable and did my install in 2 min and managed to have me purchase the best screen protector that they offer. I am pleased and I let Sheraz know that I will be back to swap out my cases on my other 2 phones! Pleasantly please!
• JC

  Justin Kase Conder

  Mar 28, 2026
  1.0
  TL;DR: A lifetime warranty should not require customers to navigate a maze of technical distinctions, franchise fees, shifting explanations, and stock availability just to replace a $24 screen protector. If charges apply, that should be made unmistakably clear at the time of purchase, not after the product fails. A revision of my review after the owner replied and tried to “explain” what amounts to a poor policy that most would call a bait and switch: I bought a ZAGG screen protector from Best Buy because it was sold with a lifetime warranty. When it cracked, I returned to Best Buy for a replacement, but because they no longer had that item in stock, I was directed to this ZAGG retail location. Once there, I was told I would have to pay $12 to replace a screen protector that originally cost $24. The store’s public response tries to reframe this as though everything was clearly explained and perfectly consistent from the beginning. That was not my experience. The central issue was never whether some policy language exists somewhere on a website. The issue was that the practical meaning of the warranty was not clear at the point of sale, and the explanation given in store evolved as the conversation continued. To a customer, that matters more than a carefully worded after-the-fact defense. Their response also leans heavily on technical distinctions between Glass+ and Glass Elite, as though receiving a different model somehow erases the confusion or frustration. It does not. From the customer side, I bought a ZAGG screen protector with a lifetime warranty, it failed, Best Buy no longer stocked the original item, and I was sent here for help. That is the real-world scenario. If the replacement path depends on inventory gaps, franchise rules, product-tier distinctions, installation charges, and separate direct-order shipping options, then the warranty is not nearly as straightforward as it is presented to be. Saying there was no bait and switch because the fee exists somewhere in the policy misses the point entirely. A policy can be technically disclosed and still be presented in a way that feels misleading in practice. When a customer hears “lifetime warranty,” most people do not interpret that as “you may owe nearly half the original purchase price each time, depending on where you go, what is in stock, which version you originally bought, and how the replacement is processed.” I do want to be fair about one thing: H. Shiraz ultimately handled the situation professionally and replaced the screen protector as a courtesy. I appreciate that. My criticism is not directed at the courtesy resolution itself. It is directed at a warranty structure that sounds simple in marketing but becomes conditional, fragmented, and expensive in practice. The store’s response suggests that because they eventually accommodated me, it is somehow contradictory to still describe the experience as misleading. It is not. A business can resolve a problem courteously and still have a policy that creates the problem in the first place. In fact, the need for a courtesy exception only reinforces how customer-unfriendly the standard process is. The bottom line is simple: if replacement fees, franchise charges, stock limitations, and model substitutions are all part of the reality of this warranty, then that should be communicated with far more clarity when the product is sold. Until then, customers are justified in feeling misled.
• MS

  Morgan Slate

  Mar 19, 2026
  1.0
  Extremely disappointed with customer service and quality. I brought my broken iphone16 screen here to get fixed. I paid extra for a premium screen that was highly defective. Issues with screen brightness, color, non responsive touch, screen glitches and total screen touch loss. I did damage the screen before I was able to make it to the store and for that reason they would not honor their warranty even though the screen was defective. Waste of time and money. I would advise going elsewhere.