Business Details
1101 Mercantile Dr, Raleigh, NC
27609, United States
Certified by Verizon • Feb 22, 2026
(919) 424-1719
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/north-carolina/raleigh/raleigh-midtown-east-R00000260677
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Raleigh for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
213 reviews
5 stars
136
4 stars
7
3 stars
14
2 stars
5
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, particularly highlighting employees like Briana, Jacob, and Tyler.
Inconsistency
Several reviews noted significant inconsistencies in service quality, with some customers experiencing excellent assistance while others faced long wait times and unhelpful staff.
Store Management
There were complaints about management's lack of accountability and responsiveness to customer issues, leading to frustration among customers.
Product Availability
Some customers expressed dissatisfaction with the store's limited product availability and issues with order fulfillment.
Cleanliness and Environment
The store was generally noted to be clean and well-organized, contributing positively to the customer experience.
- RGRemy Gardner1 day ago5.0I recently switched to Verizon and upgraded my phone at this location. It was a dream! The staff were super friendly and made the process so easy. They were knowledgeable and answered any questions I had. Definitely will be back!
- VLVictoria LobFeb 19, 20265.0Nick is such a nice guy who goes above and beyond to help you
- JBJones BrownFeb 4, 20265.0Wow, the staff at this store could teach a class in customer service. The manager and sales team were so nice to me and my family. I’ve never had an experience like this before. You can tell the people care. Thank you. 5 stars
- BMBrielle MayleJan 30, 20265.0Upgrading your phone can be timely and stressful, but I had a great experience with Jose, Elliot, and Sony! Definitely recommend this location!
- DWD WilliamsJan 17, 20261.0Worse customer service ever! Attempted to return a phone on a busy Sunday, the rep failed to secure the asset in a store full of people so I decided to take the phone back to avoid there being any issue with my account and to avoid being blamed for a damaged asset. I get a call and multiple texts to return the phone which I had no problem doing but the inconvenience of it all is what I take issue with. No thank you from rep, manager(s), senior manager. They refused to right the wrong, refused to provide any info confirming the asset was sent back to Verizon, refused to provide a receipt confirming drop off of the device, nothing. Will never be back to this location ever and will no longer be a Verizon customer!
Frequently Asked Questions About Verizon
What are the operating hours for Verizon in Raleigh?
The Verizon store in Raleigh is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Raleigh?
The Verizon store is located at 1101 Mercantile Dr, Ste 110, Raleigh, NC 27609, USA.
What mobile brands does Verizon in Raleigh offer?
Verizon offers a variety of mobile brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I pick up online orders at the Verizon Raleigh store?
Yes, you can place orders online and pick them up in-store at the Raleigh Verizon location. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services are available at the Verizon store in Raleigh?
The store offers mobile plans, wireless internet plans, and voice plans suitable for both personal and business needs.
Does the Verizon Raleigh store accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only. They also offer free Wi-Fi.
What nearby shopping centers can I visit when I come to Verizon in Raleigh?
You can visit Midtown East shopping center, located nearby, offering retail and grocery options for a convenient shopping experience before or after your Verizon visit.
Are there fitness centers close to the Verizon store in Raleigh?
Yes, ISI Elite Training, Row House Fitness, Club Pilates, and StretchLab are nearby gyms where you can work out before or after your visit to Verizon.
What dining options are near the Verizon Raleigh store?
CAVA, a Mediterranean restaurant, and Torchy's Tacos, a Mexican restaurant, are nearby dining spots to enjoy before or after shopping at Verizon.
Are there any nearby service providers that complement Verizon’s offerings?
Yes, CPR Cell Phone Repair Raleigh Midtown offers mobile phone repair services nearby. Additionally, UPS Access Point location provides shipping and courier services close to Verizon.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: