Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Raleigh for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
162 reviews
5 stars
111
4 stars
7
3 stars
8
2 stars
4
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees, particularly Briana, for their exceptional service, patience, and knowledge, while others reported poor experiences with overall store service.
Staff Competence
Several reviews highlighted the competence and helpfulness of specific staff members, such as Jacob and Tyler, who went above and beyond to assist customers.
Long Wait Times
Numerous customers expressed frustration with long wait times and understaffing issues, leading to dissatisfaction with their overall experience.
Management Issues
Several reviews mentioned a lack of accountability and poor management responses to customer issues, contributing to negative experiences.
Mixed Experiences
While some customers had positive interactions and left satisfied, others reported feeling mistreated or ignored, indicating inconsistency in service quality.
- BBBaby BadAzz3 days ago5.0Briana is amazing…3 years with Verizon n she’s the best ever
- MWMaria WestbrookOct 14, 20255.0Briana was so helpful! Truly blessed to be helped by her great service
- RMRunway Brides ManagerOct 1, 20251.0Horrible Service, No accountability and as a warning to small businesses please do not sign up for A Verizon Business account. Stores sell plans and services that they can not service. Then when problems occur with service, equipment, billing errors they will push it onto "You've got to deal with customer service" as if they are a seperate entity. I've seen in several occasions that I've gone to the store to ask for solutions and made them call customer service, they saw for themselves that they were transferred around to 3-4 different departments, got hung up on and after over an hour each time, on different store visits couldn't resolve the same issue, I was told by a manager I can't guarantee a resolution. As a professional business, servicing other businesses, how can you leave a small business with lagging internet for over two months, no credit on the bill, fighting between your own out of country customer service team who's responsible for assisting the customer. In store business manager doesn't respond, store managers say it's out of their hands and that it's a struggle for them to work with their own internal customer service. Ultimately it's predatory to sell a business service that they knowingly understand cannot be serviced from the place bought. Our business is stuck in a contract that can't even support a 5 min internet video without buffering after being sold plan upgrades to solve the problem. Management team involved: Soni, Manager who advised there are no guarantees of a resolution, DJ business manager that after notes and a call from another manager didn't step in to resolve, Elliott a GM of the store that seems either unaware or refuses to provide his team with the resources to solve business problems. Literally no accountability on all sides of this. Will update if handled.
- SLSusan LaSallaSep 24, 20255.0Briana went above and beyond to the call of duty… she was absolutely terrific. Very knowledgeable/professional and kind.! She is most definitely an asset to VERIZON. Give her a big raise.! Thank you
- AHAllison HydeSep 20, 20255.0Briana did a fantastic job helping us with our new phone upgrades today. She answered all of our questions very clearly and helped us make all the adjustments to our phone plans and deactivation of the old equipment.
Frequently Asked Questions About Verizon
What are the operating hours for Verizon in Raleigh?
The Verizon store in Raleigh is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Raleigh?
The Verizon store is located at 1101 Mercantile Dr, Ste 110, Raleigh, NC 27609, USA.
What mobile brands does Verizon in Raleigh offer?
Verizon offers a variety of mobile brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I pick up online orders at the Verizon Raleigh store?
Yes, you can place orders online and pick them up in-store at the Raleigh Verizon location. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services are available at the Verizon store in Raleigh?
The store offers mobile plans, wireless internet plans, and voice plans suitable for both personal and business needs.
Does the Verizon Raleigh store accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only. They also offer free Wi-Fi.
What nearby shopping centers can I visit when I come to Verizon in Raleigh?
You can visit Midtown East shopping center, located nearby, offering retail and grocery options for a convenient shopping experience before or after your Verizon visit.
Are there fitness centers close to the Verizon store in Raleigh?
Yes, ISI Elite Training, Row House Fitness, Club Pilates, and StretchLab are nearby gyms where you can work out before or after your visit to Verizon.
What dining options are near the Verizon Raleigh store?
CAVA, a Mediterranean restaurant, and Torchy's Tacos, a Mexican restaurant, are nearby dining spots to enjoy before or after shopping at Verizon.
Are there any nearby service providers that complement Verizon’s offerings?
Yes, CPR Cell Phone Repair Raleigh Midtown offers mobile phone repair services nearby. Additionally, UPS Access Point location provides shipping and courier services close to Verizon.