Verizon

Reviews

• LW

  Lynn Williams

  Feb 7, 2026
  5.0
  Excellent service. Friendly staff. Outstanding. Only store I go to
• MP

  Melissa Packard

  Feb 5, 2026
  1.0
  Inconsistent service!!
• AR

  Alan Rodriguez

  Jan 6, 2026
  1.0
  The customer service here is so inaccurate. Had to revisit the store at least 4 times as I was charge incorrectly and they never provide me services. The initial service was contracted with Jess D but she never followed up with Verizon so my service was never activated. I had to go back and pay $38 again and they never refund me the money saying I needed to call “Verizon” as each brand was privately owned so they would not be able to refund me the money they charged me. I would avoid going there if you can.
• TF

  Tiffany F

  Dec 26, 2025
  1.0
  The most incompetent, zero motivation group of staff I’ve ever come across. The only member of staff actually willing to assist in this building is Kimberly, everyone else is terrible and will happily waste as much of your time as possible.
• RT

  Rebecca Thomson

  Nov 28, 2025
  2.0
  This review is not about the service I personally received (we worked with Joe and he was helpful), but about the employee behavior I witnessed toward another customer. An employee (strawberry blonde hair past their shoulders, with bangs) called a name and then essentially told a 93 year old man that she would not be helping him because, “It’s Black Friday. It’s our busiest day of the year. We won’t be doing anything technical today.” Where was that posted on the door, website, or sign in screen? His family member, who was accompanying him, asked what they were supposed to do. The employee repeated, in a rude, loud tone, that it was Black Friday, they were too busy for anything but sales, and they would need to make an appointment and come back another time. I do not care what day it is, nobody deserves to be treated disrespectfully. Yes, Black Friday is a busy day for retail. It is also a day when many people finally have time, a ride, or a family member in from out of town who can help them get to a store or navigate the information they need. A little empathy goes a long way in customer service, especially with elderly customers and caregivers who may already be juggling a lot to make the visit possible. To this employee: Black Friday may be a big shopping day, but it is also the day after giving thanks and the start of the season of giving. Please consider giving customers more patience, kindness, and care, especially those who clearly need a bit of extra help.

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