Verizon

Reviews

• AR

  Alan Rodriguez

  5 days ago
  1.0
  The customer service here is so inaccurate. Had to revisit the store at least 4 times as I was charge incorrectly and they never provide me services. The initial service was contracted with Jess D but she never followed up with Verizon so my service was never activated. I had to go back and pay $38 again and they never refund me the money saying I needed to call “Verizon” as each brand was privately owned so they would not be able to refund me the money they charged me. I would avoid going there if you can.
• TF

  Tiffany F

  Dec 26, 2025
  1.0
  The most incompetent, zero motivation group of staff I’ve ever come across. The only member of staff actually willing to assist in this building is Kimberly, everyone else is terrible and will happily waste as much of your time as possible.
• RT

  Rebecca Thomson

  Nov 28, 2025
  2.0
  This review is not about the service I personally received (we worked with Joe and he was helpful), but about the employee behavior I witnessed toward another customer. An employee (strawberry blonde hair past their shoulders, with bangs) called a name and then essentially told a 93 year old man that she would not be helping him because, “It’s Black Friday. It’s our busiest day of the year. We won’t be doing anything technical today.” Where was that posted on the door, website, or sign in screen? His family member, who was accompanying him, asked what they were supposed to do. The employee repeated, in a rude, loud tone, that it was Black Friday, they were too busy for anything but sales, and they would need to make an appointment and come back another time. I do not care what day it is, nobody deserves to be treated disrespectfully. Yes, Black Friday is a busy day for retail. It is also a day when many people finally have time, a ride, or a family member in from out of town who can help them get to a store or navigate the information they need. A little empathy goes a long way in customer service, especially with elderly customers and caregivers who may already be juggling a lot to make the visit possible. To this employee: Black Friday may be a big shopping day, but it is also the day after giving thanks and the start of the season of giving. Please consider giving customers more patience, kindness, and care, especially those who clearly need a bit of extra help.
• TW

  Tom Walker

  Nov 9, 2025
  5.0
  Jessica was awesome. I am not phone savvy and she was so patient with me. Answered all my questions and yes I am that guy. Great experience and will send my friends to see her. Great job! Tom
• JH

  Jordan Hollibaugh

  Oct 29, 2025
  1.0
  Went into this Verizon store to get a new line and switch from AT&T. I spoke with both Zach and J.P. to try and get this set up. I would recommend everyone try online first or go to a different store if you want an in person experience. What brought me in was the chance to get a new iPhone that was free due to statement credits and Verizon's promotion to have them beat my old AT&T bill with the same level of amenities. To start, they scanned my bill in order for their system to process what amount I would pay for their services. Not only was it more expensive, it was a tier below with throttled data and no hot spot. I was still interested because of a free iPhone, but because they had dropped me down a plan tier, it was no longer fully covered which meant adding $5 more on my bill each month. In addition to the base bill and added phone cost, they were adamant that I had to have their "Verizon Mobile Protect" for $19 a month. They claimed they would cover it for the first month and then cancel it on my behalf which (in all honesty) I did not believe one bit. They would not remove it after I requested it taken off 3 times, each time reassuring me that they would cover it for the first month and then remove it. The next step was discounts. I would be getting $10 off a month to set up auto billing with my bank account and another $10 for my veterans discount (they claimed the latter was $20 and I had to show them Verizon's own policy on it). Counting these, I was still at a higher amount than my current bill at AT&T for less service. I told them I'd need a day to look it over and be back tomorrow. At this point, the sales pressure tactics came out. Suddenly this was the last iPhone they had in stock even though it was not the color I wanted anyway. They asked what would change by waiting for tomorrow. They printed out the supposed plan and signed it with their initials for the date the "offer" was good until. All these plus others to get me to sign right now. Later that night after comparing with what Verizon offered online, they had completely bungled the package. I could have the highest tier plan which included no throttling, their best mobile hotspot, iPhone in the color I wanted, the ability to never sign up for "Verizon Mobile Protect", and an additional $200 gift card for switching all for less than what they had originally quoted me. Armed with this information, I went back to the store again to compare and see if we could reach a deal that was beneficial for both of us. Sadly, I'll never know if they even could match Verizon's own online offer. I walked in at 12:03, had a salesperson come by to be put on their waitlist at 12:07, and left at 12:30 after seeing a multitude of people who had already been waiting leave before me. Again, don't be like me and waste 2 of your lunch breaks because you prefer talking with a real person. The online tools work, they allow you to say no to frivolous add-ons, you can get the exact model you want, and you don't have to deal with anyone trying to pressure you into signing a bad deal which you will at this store. Two big thumbs down 👎👎

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