Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Raleigh for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
314 reviews
5 stars
143
4 stars
36
3 stars
12
2 stars
19
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising helpful staff like Kaleb, Tiffany, and Lakesha, while others report rude and unhelpful service from various employees.
Order Issues
Numerous customers experienced problems with order fulfillment, including cancellations and miscommunication regarding promotions and returns.
Store Environment
The store environment received positive remarks for cleanliness and product variety, but some customers noted a lack of urgency and attentiveness from staff.
Staff Knowledge
While some employees were noted for their knowledge and helpfulness, others were criticized for being dismissive and unprofessional.
Overall Experience
Many customers expressed frustration with the overall service experience, citing long wait times and inadequate assistance, leading to a desire to switch providers.
- DSDiana SmithNov 6, 20251.0Two staff were very disrespectful towards me. The manager was trying to help me with getting a copy of my bill and a staff interrupted by speaking aloud across the area from where he was sitting.I will be contacting corporate regarding both male staff being disrespectful and me the customer which caused a scene. The manager apologized for their behavior and stated that he had issues out of the pair before.
- NTNikki ThompsonNov 6, 20251.0Horrible customer service
- ATAbby TOct 29, 20251.0I came in a month ago to trade my phone in as a part of a promotion they had. They told me the phone was on back order and that it could be shipped to my house. The package got lost or stolen, which isn’t their fault but i spent hours on the phone with fedex and verizon support. When I reordered I asked that it be sent to the store so it wasn’t lost again. I got the notification that my order was ready at 6pm. Then at 11pm the same day it was cancelled because I “didn’t pick it up in time.” Even though the store closes at 8pm. I called the next day to ask why it was cancelled and they said they had nothing to do with it and that it was automatically cancelled. They also confirmed that they have the exact phone I ordered in stock. I called verizon support (again) and they said THE MANAGER cancelled it and wasn’t going to give me a refund. So I spent hours on the phone for an entire month just for them to mess up my order AGAIN.
- KKKappatalismOct 24, 20251.0I walked into the store to get help with an account for a deceased family member. Initially, the Verizon employee asked what I needed help with. I needed to disconnect and transfer a line to a different carrier, then disconnect the line on the account. They told me they could not help me with the transferring because the phone has a balance and needs to be returned. They told me to call 611 to transfer the line. I called 611 and they made me pay the balance on the phone im transferring and disconnected the line. Apparently you need a transference pin, which no one in the store warned me about needing. The store told me, after being there for over an hour, that I needed to leave and they would not help me anymore. I have death certificate(s) and the letters of administration. Terrible company and terrible service. None of the employees would give me their name.
- DJdina JaffOct 13, 20255.0Kaleb was so helpful, nice, kind knowledgable and amazing. Time was so helpful!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Raleigh at 8311 Brier Creek Pkwy?
The Verizon store in Raleigh is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Raleigh, NC?
Verizon is located at 8311 Brier Creek Pkwy, Suite 107, Raleigh, NC 27617.
What brands of smartphones can I find at the Verizon Raleigh store?
You can find the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store in Raleigh offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What products and services are available at the Verizon Raleigh store?
Products include business cell phones, mobile hotspots, tablets, and laptops. Services include mobile plans, wireless internet plans, and voice plans.
Can I schedule an appointment at the Verizon store in Raleigh?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
What payment methods does Verizon Raleigh accept?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does Verizon Raleigh offer free Wi-Fi in the store?
Yes, free Wi-Fi is available in the Verizon Raleigh store.
What nearby attractions can I visit before or after shopping at Verizon Raleigh?
You can visit nearby places like Cruise Holidays Land and Sea for travel planning or Slice of New York Pizza for a meal, both within walking distance.
How can nearby businesses like The UPS Store 4346 and Kay Jewelers complement my visit to Verizon Raleigh?
After visiting Verizon for your mobile needs, you can conveniently visit The UPS Store 4346 for printing or shipping services and Kay Jewelers to browse fine jewelry, all located nearby.
Are there professional services near Verizon Raleigh that could assist me with real estate or event photography?
Yes, near Verizon Raleigh, you can find Andey Harrell Realtor and Gerald Richardson Realtor for real estate services, and Arlene Mitchell Coaching & Consulting, LLC for event photography services.