Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Raleigh, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
353 reviews
5 stars
283
4 stars
16
3 stars
7
2 stars4
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Mike, Meg, and Ashleigh for their exceptional service.
Location Convenience
The store's location in the mall was frequently noted as convenient for customers, making it easy to access services.
Mixed Experiences
While many reviews were positive, there were also several complaints about poor service, misleading information, and issues with billing and returns.
Staff Competence
Several customers highlighted the competence and professionalism of staff members, particularly in handling complex issues and providing clear explanations.
Sales Tactics
Some reviews expressed concerns about aggressive sales tactics and misleading promotions, leading to dissatisfaction among certain customers.
- CSColin Shelton6 days ago5.0Honestly great. Very helpful.
- WHWhitney HallJan 1, 20265.0Mike was amazing! He was persistent about getting us what we needed before we left the store. We would go back!
- LTLynne TaylorDec 6, 20255.0another win for me at Victoria. quick fix, friendly and helpful staff, very convenient location
- KBKenneth BiserDec 1, 20255.0Bri was awesome- super professional, kind, and patient. She explained everything very well, and was friendly but not pushy. She is great!
- DCDakota CookNov 21, 20255.0Location was convenient in the mall and fully equipped to handle my needs. Service was friendly and professional while able to answer all of my questions.
Frequently Asked Questions About Verizon
What is Victra's role as a local Verizon Authorized Retailer in Raleigh?
Victra is a local Verizon Authorized Retailer in Raleigh, NC offering wireless devices like phones, tablets, wearables, accessories, and device protection with knowledgeable consultants dedicated to a great customer experience.
What types of products can I find at the Victra Verizon store on Glenwood Ave?
You can find a full range of products including smartphones, tablets, mobile broadband, wearable devices, audio accessories, cases & protection, power accessories, SIM cards, laptops, and home phone replacements.
What services are offered at Victra Verizon in Raleigh?
Victra offers new lines, upgrades, new devices, and accessories for Verizon Wireless customers, along with in-store pickup and device protection.
What are the store hours for the Verizon store on Glenwood Ave?
The store is open Monday through Saturday from 10 AM to 8 PM, Friday until 9 PM, and Sundays from 12 PM to 7 PM.
Does Victra accept mobile and card payment options?
Yes, Victra accepts payments via American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, debit cards, and credit cards.
Does the Verizon store on Glenwood Ave offer in-store pickup or delivery?
The store offers in-store pickup but does not provide delivery services.
Is there free Wi-Fi available at Victra in Raleigh?
Yes, Victra offers free Wi-Fi to its customers in the store.
What nearby places can I visit before or after shopping at the Verizon store on Glenwood Ave?
Nearby you can visit the North Carolina Mall for shopping, grab a treat at Cinnabon bakery, or enjoy desserts at Raleigh Popsicle Co. and The Cheesecake Factory at Crabtree Valley Mall.
Are there any electronics or mobile-related stores nearby the Victra Verizon location?
Yes, nearby electronics and mobile-related stores include Brookstone for gadgets and electronics, GameStop for video games and toys, and another Verizon mobile phone store in the vicinity.
Where can I find clothing and fashion stores near Victra Verizon on Glenwood Ave?
You can find various clothing stores nearby such as PacSun, J.Crew, Abercrombie & Fitch, Casanova Clothing Store, White House Black Market, Catherines, Zumiez, and Things Remembered gift shop.