Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Raleigh, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
349 reviews
5 stars
279
4 stars
16
3 stars
7
2 stars4
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Mike, Meg, and Ashleigh.
Sales Experience
Several reviews highlighted positive experiences with phone upgrades and promotions, particularly with staff who provided clear explanations and assistance.
Mixed Experiences
While many customers had great interactions, some reported negative experiences, including issues with misleading information and poor service from certain employees.
Store Environment
The store was described as a convenient place for phone purchases and accessories, with a generally positive atmosphere.
Problem Resolution
Some customers expressed frustration with unresolved issues, particularly regarding billing and account management, indicating a need for better follow-up.
- DCDakota Cook2 days ago5.0Location was convenient in the mall and fully equipped to handle my needs. Service was friendly and professional while able to answer all of my questions.
- SHSteve Hobbs3 days ago5.0Mike has been serving me well for many many years. He’s why I keep coming back. OK
- EEejk2911Nov 6, 20251.0Just tell us we are not next in line than pretend to want to help and give us very divided attention. That was horrendous
- NANancy Ford AdcoxNov 2, 20255.0MICHAEL, at the Crabtree Verizon store, created an exceptional experience for me getting my new iPhone 17 Pro. He’s been with the company 15 years and his EXPERIENCE and KNOWLEDGE of Verizon’s offerings were very evident. He KNEW what to do and when. He didn’t double talk me to gain advantage, he was very clear about what I would pay and when. He was especially KIND and ATTENTIVE throughout the entire process, making sure EVERYTHING transferred over correctly from my 14 Pro to my 17 Pro. I had 100% confidence It’s all good when I shook his hand to go and said, “Thank you so much, Michael—you’re GREAT—I appreciate you!”
- KSKarl StrombergOct 22, 20255.0Mike at the Verizon kiosk in Crabtree Valley Mall is the man! He is very helpful, polite and patient. Mike got me my new phone as fast as possible, and set everything up for me. He also showed me several ways I could save money on my bill and other subscriptions, and also hooked it up with a great promo! Go see Mike at the Verizon kiosk in the mall!
Frequently Asked Questions About Verizon
What is Victra's role as a local Verizon Authorized Retailer in Raleigh?
Victra is a local Verizon Authorized Retailer in Raleigh, NC offering wireless devices like phones, tablets, wearables, accessories, and device protection with knowledgeable consultants dedicated to a great customer experience.
What types of products can I find at the Victra Verizon store on Glenwood Ave?
You can find a full range of products including smartphones, tablets, mobile broadband, wearable devices, audio accessories, cases & protection, power accessories, SIM cards, laptops, and home phone replacements.
What services are offered at Victra Verizon in Raleigh?
Victra offers new lines, upgrades, new devices, and accessories for Verizon Wireless customers, along with in-store pickup and device protection.
What are the store hours for the Verizon store on Glenwood Ave?
The store is open Monday through Saturday from 10 AM to 8 PM, Friday until 9 PM, and Sundays from 12 PM to 7 PM.
Does Victra accept mobile and card payment options?
Yes, Victra accepts payments via American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, debit cards, and credit cards.
Does the Verizon store on Glenwood Ave offer in-store pickup or delivery?
The store offers in-store pickup but does not provide delivery services.
Is there free Wi-Fi available at Victra in Raleigh?
Yes, Victra offers free Wi-Fi to its customers in the store.
What nearby places can I visit before or after shopping at the Verizon store on Glenwood Ave?
Nearby you can visit the North Carolina Mall for shopping, grab a treat at Cinnabon bakery, or enjoy desserts at Raleigh Popsicle Co. and The Cheesecake Factory at Crabtree Valley Mall.
Are there any electronics or mobile-related stores nearby the Victra Verizon location?
Yes, nearby electronics and mobile-related stores include Brookstone for gadgets and electronics, GameStop for video games and toys, and another Verizon mobile phone store in the vicinity.
Where can I find clothing and fashion stores near Victra Verizon on Glenwood Ave?
You can find various clothing stores nearby such as PacSun, J.Crew, Abercrombie & Fitch, Casanova Clothing Store, White House Black Market, Catherines, Zumiez, and Things Remembered gift shop.