Verizon

4.4
355 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Raleigh, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4325 Glenwood Ave, Raleigh, NC
27612, United States

Hours

Reviews

4.4
353 reviews
5 stars
283
4 stars
16
3 stars
7
2 stars
4
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Mike, Meg, and Ashleigh for their exceptional service.

Location Convenience

The store's location in the mall was frequently noted as convenient for customers, making it easy to access services.

Mixed Experiences

While many reviews were positive, there were also several complaints about poor service, misleading information, and issues with billing and returns.

Staff Competence

Several customers highlighted the competence and professionalism of staff members, particularly in handling complex issues and providing clear explanations.

Sales Tactics

Some reviews expressed concerns about aggressive sales tactics and misleading promotions, leading to dissatisfaction among certain customers.
  • CS
    Colin Shelton
    6 days ago
    5.0
    Honestly great. Very helpful.
  • WH
    Whitney Hall
    Jan 1, 2026
    5.0
    Mike was amazing! He was persistent about getting us what we needed before we left the store. We would go back!
  • LT
    Lynne Taylor
    Dec 6, 2025
    5.0
    another win for me at Victoria. quick fix, friendly and helpful staff, very convenient location
  • KB
    Kenneth Biser
    Dec 1, 2025
    5.0
    Bri was awesome- super professional, kind, and patient. She explained everything very well, and was friendly but not pushy. She is great!
  • DC
    Dakota Cook
    Nov 21, 2025
    5.0
    Location was convenient in the mall and fully equipped to handle my needs. Service was friendly and professional while able to answer all of my questions.

Frequently Asked Questions About Verizon

What is Victra's role as a local Verizon Authorized Retailer in Raleigh?

Victra is a local Verizon Authorized Retailer in Raleigh, NC offering wireless devices like phones, tablets, wearables, accessories, and device protection with knowledgeable consultants dedicated to a great customer experience.

What types of products can I find at the Victra Verizon store on Glenwood Ave?

You can find a full range of products including smartphones, tablets, mobile broadband, wearable devices, audio accessories, cases & protection, power accessories, SIM cards, laptops, and home phone replacements.