Business Details
4325 Glenwood Ave, Raleigh, NC
27612, United States
Certified by Verizon • Feb 22, 2026
(984) 777-4910
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Raleigh, NC. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
364 reviews
5 stars
290
4 stars
16
3 stars
7
2 stars5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Mike, Meg, and Carrie providing exceptional service.
Mixed Experiences
While some customers had great experiences, others reported poor service, including dismissive attitudes and lack of assistance, leading to frustration.
Pricing Concerns
Several reviews mentioned issues with pricing, including feeling overcharged compared to other locations and concerns about hidden fees.
Store Management
There were positive comments about the management and staff's professionalism, but also complaints about specific employees who provided unsatisfactory service.
- SBShamar Brodie1 day ago5.0I walked in and the team members were busy. Meg let me know they would be with me asap. Once it was my turn Meg quickly determined my issue and helped find a solution.
- JKJulija KFeb 18, 20262.0If you are here to ask for help, they will not help you. Once we said we are here only to get help and not to buy a new phone. The cheer and joy the employee met us with was gone. The lady lost all her interest in us. Wouldn’t tell us how else we could solve our issue, etc. Such a weird vibe. Avoid if you can.
- JPJordan PetersonJan 29, 20265.0Megan and the rest of the Crabtree Mall Verizon staff was amazing and very helpful with organizing and setting up my Verizon Business Account the customer service was unmatched by far from any other service provider I have dealt with ….Thumbs up to Megan and the entire Verizon Crabtree Staff
- JOJennifer OlsonJan 19, 20265.0David was in patient, thorough, and professional. Highly recommend!
- ECEsteban CoronaJan 14, 20261.0This location always sucks. That's all I have to say. Verizon as a whole is 5 stars but not this location. They overcharge for the same services that are priced less at other verizon locations...im. not sure if thats a regualr practice. They are very dismissive of any concerns.
Frequently Asked Questions About Verizon
What is Victra's role as a local Verizon Authorized Retailer in Raleigh?
Victra is a local Verizon Authorized Retailer in Raleigh, NC offering wireless devices like phones, tablets, wearables, accessories, and device protection with knowledgeable consultants dedicated to a great customer experience.
What types of products can I find at the Victra Verizon store on Glenwood Ave?
You can find a full range of products including smartphones, tablets, mobile broadband, wearable devices, audio accessories, cases & protection, power accessories, SIM cards, laptops, and home phone replacements.
What services are offered at Victra Verizon in Raleigh?
Victra offers new lines, upgrades, new devices, and accessories for Verizon Wireless customers, along with in-store pickup and device protection.
What are the store hours for the Verizon store on Glenwood Ave?
The store is open Monday through Saturday from 10 AM to 8 PM, Friday until 9 PM, and Sundays from 12 PM to 7 PM.
Does Victra accept mobile and card payment options?
Yes, Victra accepts payments via American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, cash, debit cards, and credit cards.
Does the Verizon store on Glenwood Ave offer in-store pickup or delivery?
The store offers in-store pickup but does not provide delivery services.
Is there free Wi-Fi available at Victra in Raleigh?
Yes, Victra offers free Wi-Fi to its customers in the store.
What nearby places can I visit before or after shopping at the Verizon store on Glenwood Ave?
Nearby you can visit the North Carolina Mall for shopping, grab a treat at Cinnabon bakery, or enjoy desserts at Raleigh Popsicle Co. and The Cheesecake Factory at Crabtree Valley Mall.
Are there any electronics or mobile-related stores nearby the Victra Verizon location?
Yes, nearby electronics and mobile-related stores include Brookstone for gadgets and electronics, GameStop for video games and toys, and another Verizon mobile phone store in the vicinity.
Where can I find clothing and fashion stores near Victra Verizon on Glenwood Ave?
You can find various clothing stores nearby such as PacSun, J.Crew, Abercrombie & Fitch, Casanova Clothing Store, White House Black Market, Catherines, Zumiez, and Things Remembered gift shop.
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