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Verizon

4.4
(364 reviews)

Business Details

4325 Glenwood Ave, Raleigh, NC
27612, United States
(984) 777-4910
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Raleigh, NC. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4325 Glenwood Ave, Raleigh, NC
27612, United States

Hours

Reviews

4.4
364 reviews
5 stars
290
4 stars
16
3 stars
7
2 stars
5
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Mike, Meg, and Carrie providing exceptional service.

Mixed Experiences

While some customers had great experiences, others reported poor service, including dismissive attitudes and lack of assistance, leading to frustration.

Pricing Concerns

Several reviews mentioned issues with pricing, including feeling overcharged compared to other locations and concerns about hidden fees.

Store Management

There were positive comments about the management and staff's professionalism, but also complaints about specific employees who provided unsatisfactory service.
  • SB
    Shamar Brodie
    1 day ago
    5.0
    I walked in and the team members were busy. Meg let me know they would be with me asap. Once it was my turn Meg quickly determined my issue and helped find a solution.
  • JK
    Julija K
    Feb 18, 2026
    2.0
    If you are here to ask for help, they will not help you. Once we said we are here only to get help and not to buy a new phone. The cheer and joy the employee met us with was gone. The lady lost all her interest in us. Wouldn’t tell us how else we could solve our issue, etc. Such a weird vibe. Avoid if you can.
  • JP
    Jordan Peterson
    Jan 29, 2026
    5.0
    Megan and the rest of the Crabtree Mall Verizon staff was amazing and very helpful with organizing and setting up my Verizon Business Account the customer service was unmatched by far from any other service provider I have dealt with ….Thumbs up to Megan and the entire Verizon Crabtree Staff
  • JO
    Jennifer Olson
    Jan 19, 2026
    5.0
    David was in patient, thorough, and professional. Highly recommend!
  • EC
    Esteban Corona
    Jan 14, 2026
    1.0
    This location always sucks. That's all I have to say. Verizon as a whole is 5 stars but not this location. They overcharge for the same services that are priced less at other verizon locations...im. not sure if thats a regualr practice. They are very dismissive of any concerns.

Frequently Asked Questions About Verizon

What is Victra's role as a local Verizon Authorized Retailer in Raleigh?

Victra is a local Verizon Authorized Retailer in Raleigh, NC offering wireless devices like phones, tablets, wearables, accessories, and device protection with knowledgeable consultants dedicated to a great customer experience.

What types of products can I find at the Victra Verizon store on Glenwood Ave?

You can find a full range of products including smartphones, tablets, mobile broadband, wearable devices, audio accessories, cases & protection, power accessories, SIM cards, laptops, and home phone replacements.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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