Best Buy

Reviews

• JL

  Jeff L

  2 days ago
  1.0
  BEFORE YOU PURCHASE AN APPLIANCE Imagine deciding to upgrade your dishwasher, having it installed, and then developing a major leak within 24 hours to deal with yourself. Would pulling up the floors be inconvenient? Take the extra time to go somewhere else. It may be worth it. They may have a shortage of quality installers.. Best Buy chose to have "Installs Inc" perform this installation. Be sure to research this company as they have plenty of negative feedback out there. Be sure your familiarized with this company before you purchase an appliance because they will be entering your home. I purchased a new stainless steel hose to be installed on my new dishwasher. The installers did not install the new hose, and instead hooked the old water line back up. They told me to take the hose back to Best Buy and get a refund. The connection between the old hose and the new dishwasher is where the leak was found.
• IH

  Intisar Hassan

  3 days ago
  1.0
  Beware of the Employee named Raquel. Went in there for a bundle-return and she tried to walk away with the whole bundle without processing the full-return. When I asked for a receipt, she denied me that and started yelling that she can not give me a receipt. Then out of nowhere she called the security on me. I had to wait in the call with the corporate and then another employee came and resolved the issue and they admitted that Raquel didn't process the refund. On a note, Raquel claimed that she is the manager while I could see her tag saying sales rep. Straight up delusional. I am calling the attention of the Best Buy corporate to review this person. I started going to the Cary location after this, even though it is a bit far from my place.
• TR

  Tim R

  Feb 16, 2026
  1.0
  Way too strict on the return policy. 15 days… even for a $60 unopened wall mount. I was going to spend $400 on a Wi Fi mesh on the same day but decided not to because of the unreasonable policy. Even asked for a manager to help but the manager said they are strict so they can upsell you into a membership to get 60 day returns. Crazy. I don’t think I’ll be at Best Buy for awhile.
• TB

  Thomas B.

  Feb 8, 2026
  1.0
  Absolutely terrible customer service. Bought a brand new TV and when I took it home and opened the box it was damaged. Thought it would be an easy return, but suddenly they take it in the back and then are accusing me of dropping it! Manager says they can only take returns if the TV is in perfect condition. Well I wouldn’t be returning it if it was in perfect condition obviously?! Amazon would have accepted the return no questions asked. Tried to spread my business around and give some love to brick and mortar but end up getting burned. Lost me as a frequent customer over a $300 TV. Save yourself the trouble and stick to Amazon - Best Buy has terrible customer service and hassles you on returns.
• JC

  Joshua Craddock

  Feb 7, 2026
  1.0
  Best Buy Feb 6, 2026 I am writing to formally complain about my recent experience with an online purchase from BestBuy.com and the handling of the issue at one of your retail locations. I recently purchased an item through BestBuy.com. After multiple delivery delays, the item finally arrived; however, it was covered in mud inside the box, indicating that it was damaged or mishandled prior to delivery. Due to the condition of the item, I contacted customer service and was instructed to return it to a local Best Buy store. When I arrived at the store, the Store Manager, Dee, refused to accept the return. While I was on the phone with a Best Buy customer service representative, the manager told the representative that he had the right to refuse any return, despite the item arriving in an unacceptable condition and despite following instructions provided by Best Buy’s own customer service. When I stated that I would not leave until the issue was resolved, I was informed that mall security would be called. This response was unnecessary, unprofessional, and deeply upsetting, especially given that I was simply attempting to return a defective item in accordance with Best Buy’s guidance.