Best Buy

Reviews

• DP

  David Pino

  Nov 16, 2025
  1.0
  I had one of the worst customer service experiences at this Best Buy. I went twice trying to purchase a tablet, and both times the representatives approached me, asked what I needed, and then completely disappeared. I was left standing there with no update, no support, and no follow-up. Out of respect, I waited about 45 minutes each time, but clearly my time wasn’t respected. They could have sent someone else to help or at least come back to let me know what was going on. Instead, I was ignored and treated unprofessionally. I will not be coming back to this Best Buy. Very disappointing experience.
• GF

  Greg Fischer

  Nov 15, 2025
  5.0
  We got home and the t v we had purchased was broken. Best Buy policy doesn't allow you to return broken that's without documentation. We definitely were not the ones to break the t v. Y the manager at this store Raquel, when above and beyond to work with us to resolve the situation, to a good compromise for all of us. She definitely went out of her way to right a wrong. Highly recommend!
• AG

  Anthony Gray (Mark Gray)

  Nov 8, 2025
  5.0
  Went to get a CPU monitor and an arm. The service in this Best Buy is EXCEPTIONAL. We drove an hour and past two other Best Buy’s. The staff is amazing and HAPPY! Thomas in the computer section is FANTASTIC! Awesome employee. He could give lessons in customer service.
• BM

  B Moore

  Nov 4, 2025
  1.0
  Avoid this Glenwood Ave Best Buy!! Good sales people, but if there is anything that requires customer service or Geek Squad help, forget it. I made a huge purchase of two 55 inch smart TVs and some other expensive items. I waited a couple of days to unpack the TVs so that I would have help. When we unpacked one of the TVs, the screen was broken. We know how to handle TVs and there is no way this happened while in our possession. I took it back to the store, and customer service had the Geek Squad examine it. They refused to accept the return because the screen was damaged, assuming that it had been damaged after purchase. This TV came from their warehouse, and it was loaded onto a dolly with the other TV I purchased. Then 2 guys from the store loaded them both in my car. How customer service "knows" that it was damaged in my possession is a mystery to me and is a big leap. Not the customer service I was expecting! So I am out $300 with no TV (yeah, they actually wanted to take it back out to my car!). I'm extremely disappointed in the customer service at this store and will never shop there again or at any Best Buy, for that matter. Buyer beware! Update: After Best Buy's response to my review, I contacted them online to inform them that the issue was still not resolved. The online customer service person, Caleb, was extremely helpful. He contacted the store and was eventually able to get them to do the right thing and issue a full refund. I wish all the customer service people were as responsive and reasonable as Caleb. I still won't be shopping at Best Buy again, but I'm happy that they eventually did the right thing.
• CC

  Chantille Chant

  Oct 14, 2025
  4.0
  Laptop for my birthday!!! Things started out a little scary, once I touched a displayed laptop and the alarm started. Four employees attempted to turn the thing off, but they didn’t have the right key. Then an employee came out of nowhere with the magic one. More employees need that key. The commotion didn’t interfere with my browsing. I had looked at the selections online before going to the store. Husband doesn’t have patience. An employee came over and was great. He offered $50 off if we opened up a store or credit card. He made the call and the application was submitted, but the issue was the accent of the person made understanding everything said very hard. The call was long and confusing. (A team leader or manager attempted to get the employee helping my husband to help another customer, while waiting. I was like “No No” he couldn’t leave us during the middle of all this.) After the call, my husband wanted the store card, but he ended up with credit card, he thinks. The employee called them back, but still no clarification. In order to get the $50, the new purchase had to go on the new card account. Otherwise, my husband would not have accepted the offer. It wasn’t the employee, David, fault at all. He did great with customer service and I’m going to enjoy my new laptop he recommended.

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