Mixed reviews on customer service; some employees are praised for their helpfulness and knowledge, while others are criticized for being unhelpful or rude.
Product Availability
Customers frequently reported issues with product availability and stock, leading to frustration during visits.
Store Environment
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Delivery and Installation Issues
Numerous complaints about delays and poor communication regarding delivery and installation of purchased items.
Checkout Experience
Some customers experienced long wait times at checkout, with reports of inadequate staffing during busy periods.
BW
Bryan Wolfinger
2 days ago
2.0
In store price on a ring battery doorbell plus is 149.99, and one on the best buy website is 84.99. Though the staff are super nice, they say the company won’t honor their own online price because it’s shipped by a third party…. Even though it’s on their own website being sold at 84.99 and is the exact same product. My problem here is that I’m needing a doorbell now and the one online is not arriving for a week and a half, yet they have one right here they could sell me for a matched price. It makes me consider not coming to the store anymore
HB
Hugo “erasmo0284” Balbuena
Dec 23, 2025
5.0
It’s always great to shop at Best Buy. I really enjoy technology, and this store is usually my go-to place. Even though customer service isn’t always what it used to be, that’s not an issue for me because I usually know exactly what I’m looking for when I walk in.
The store is clean, well organized, and checkout is fast. I’ve been buying from here for many years and overall I’ve always had a good experience. Definitely a solid place to shop for electronics.
CC
Caitlin
Dec 22, 2025
5.0
I bought a new phone on the Samsung website for pickup at this Best Buy location. The store was super crowded with last minute Christmas shoppers when I arrived after getting my "your order is ready for pickup" email. I ended up going to the wrong place in the store to try and pickup my order using my phone number, not realizing that you have to give them the barcode from your confirmation email. Basically, I made it as hard as possible to find my order (unintetionally!). The manager is who helped me find my order, and he was so patient throughout the transaction. Thank you Balach for being kind. Hope you have a Happy New Year!
SO
Sean O'Bannon
Dec 21, 2025
5.0
Went here a few days ago to get a new screen for my desktop. Asked the person who offered to help me a few questions on specs of the screen I needed and they were able to fix me right up. Will definitely be back!
ZD
Zuhare Daher
Dec 19, 2025
5.0
This is the ultimate Best Buy. Every time I visit this store, I’m blown away by the knowledge and professionalism each team member brings. This past weekend, I went in to purchase a new phone for my mother. David, the mobile phone guru, clearly explained how my wife, my mother, and I could trade in our phones and upgrade to the newest Samsung Galaxy or iPhone for virtually no cost. He broke down our monthly installments and billing in a way that was easy to understand.
We ended up purchasing three new phones and chose the Best Buy Total Care plan, which covers all of our devices and future purchases. As always, I’m extremely pleased with the service. This was truly a great visit.
What services does Best Buy at 6280 Capital Blvd offer?
Best Buy offers TVs, computers, appliances, expert advice, same day pickup, and Geek Squad support.
What are the opening hours of Best Buy in Raleigh on weekdays?
The store is open from 10:00 AM to 9:00 PM Monday through Friday.
Is Best Buy open on Sundays, and what are the hours?
Yes, Best Buy is open on Sundays from 10:00 AM to 8:00 PM.
Does Best Buy provide curbside pickup service?
Best Buy offers curbside pickup for customer convenience.
Can customers get their electronics repaired at Best Buy?
Yes, Best Buy offers service repair and Geek Squad support for electronics.
What payment methods are accepted at Best Buy Raleigh?
Best Buy accepts debit cards and checks; cash payments are not required exclusively.
Where can customers find Geek Squad services near Best Buy?
Geek Squad, providing IT and computer repair services, is located nearby Best Buy at 6280 Capital Blvd.
Are there dining options near Best Buy for customers to visit before or after shopping?
Yes, nearby dining options include McDonald's, Bonchon (Korean chicken), Burger King, Crazy Fire Mongolian Grill, and Your Pie Pizza.
What other retail stores are located near Best Buy that customers might be interested in?
Nearby retail stores include Hobby Lobby (arts and crafts), Kmart (electronics), hhgregg (appliances), Mattress Firm (furniture), and Treasure Isle Jewelers (jewelry).
Are there any financial or car rental services near Best Buy in Raleigh?
Yes, nearby financial services include Secu bank and Peebles Insurance, and car rental services such as Budget Car Rental and Avis Car Rental are close by.