Best Buy

Reviews

• JL

  Jeff L

  3 days ago
  1.0
  BEFORE YOU PURCHASE AN APPLIANCE Imagine deciding to upgrade your dishwasher, having it installed, and then developing a major leak within 24 hours to deal with yourself. Would pulling up the floors be inconvenient? Take the extra time to go somewhere else. It may be worth it. They may have a shortage of quality installers.. Best Buy chose to have "Installs Inc" perform this installation. Be sure to research this company as they have plenty of negative feedback out there. Be sure your familiarized with this company before you purchase an appliance because they will be entering your home. I purchased a new stainless steel hose to be installed on my new dishwasher. The installers did not install the new hose, and instead hooked the old water line back up. They told me to take the hose back to Best Buy and get a refund. The connection between the old hose and the new dishwasher is where the leak was found.
• SM

  Suzan Maddox

  Feb 6, 2026
  1.0
  I can no longer get an appointment with Geek Squad. The GS sights are not on Best Buy's website that I can locate. A store employee told me the sites are hidden on their website. I recently purchase a laptop at Best Buy, based in large part on being able to count on Geek Squad. I paid to be a member of GS for the year, but that service is no longer possible. I think a Class Action lawsuit is in order.
• AA

  As As

  Jan 29, 2026
  1.0
  1 month later I’m still waiting on my refund for the item that got delivered to a wrong person
• NM

  Nae Mills

  Jan 29, 2026
  1.0
  HORRIBLE CUSTOMER To Whom It May Concern, Today I walked into your store as a caregiver for a visibly disabled person. I asked a staff member for help locating an item. Not assistance with lifting. Not special treatment. Just help. What I received instead was a finger vaguely pointed toward the back of the store, as if I were an inconvenience that needed to be redirected rather than a human being asking for basic support. No one walked with us.No one followed up.No one cared whether we were able to navigate your space safely or at all. Do you have any idea what it feels like to be responsible for someone who cannot easily move, cannot easily search, and relies on you—relies on your staff—to treat them with basic dignity? Apparently not, because your employees acted as though accessibility begins and ends with a lazy gesture and ends with indifference. Let me be very clear: pointing is not help.Dismissal is not service.Ignoring a disabled person is not neutrality—it is neglect. After standing there realizing that no one intended to assist us further, I left your store angry, humiliated, and painfully aware that your business is not a safe or respectful place for disabled customers or those who care for them. If this is how your staff has been trained to handle accessibility, then your store has a much bigger problem than poor customer service. It has a values problem. I hope you take this seriously, because today you didn’t just lose a sale—you confirmed that people who need help are not welcome in your space.
• JR

  Jireh Reid

  Jan 19, 2026
  5.0
  Christopher in the computer section was very insightful and helpful when it came to helping me choose a computer that truly fit my needs. He took the time to explain my options clearly and made the whole process easy and stress-free. Exceptional customer service—thank you, Christopher!

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