Best Buy

4.3
3212 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6280 Capital Blvd, Raleigh, NC
27616, United States

Hours

Reviews

4.3
3,212 reviews
5 stars
1,920
4 stars
719
3 stars
264
2 stars
81
1 star
228

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness and knowledge, while others are criticized for being unhelpful or rude.

Product Availability

Customers frequently reported issues with product availability and stock, leading to frustration during visits.

Store Environment

The store is generally described as clean and well-organized, contributing positively to the shopping experience.

Delivery and Installation Issues

Numerous complaints about delays and poor communication regarding delivery and installation of purchased items.

Checkout Experience

Some customers experienced long wait times at checkout, with reports of inadequate staffing during busy periods.
  • BW
    Bryan Wolfinger
    2 days ago
    2.0
    In store price on a ring battery doorbell plus is 149.99, and one on the best buy website is 84.99. Though the staff are super nice, they say the company won’t honor their own online price because it’s shipped by a third party…. Even though it’s on their own website being sold at 84.99 and is the exact same product. My problem here is that I’m needing a doorbell now and the one online is not arriving for a week and a half, yet they have one right here they could sell me for a matched price. It makes me consider not coming to the store anymore
  • HB
    Hugo “erasmo0284” Balbuena
    Dec 23, 2025
    5.0
    It’s always great to shop at Best Buy. I really enjoy technology, and this store is usually my go-to place. Even though customer service isn’t always what it used to be, that’s not an issue for me because I usually know exactly what I’m looking for when I walk in. The store is clean, well organized, and checkout is fast. I’ve been buying from here for many years and overall I’ve always had a good experience. Definitely a solid place to shop for electronics.
  • CC
    Caitlin
    Dec 22, 2025
    5.0
    I bought a new phone on the Samsung website for pickup at this Best Buy location. The store was super crowded with last minute Christmas shoppers when I arrived after getting my "your order is ready for pickup" email. I ended up going to the wrong place in the store to try and pickup my order using my phone number, not realizing that you have to give them the barcode from your confirmation email. Basically, I made it as hard as possible to find my order (unintetionally!). The manager is who helped me find my order, and he was so patient throughout the transaction. Thank you Balach for being kind. Hope you have a Happy New Year!
  • SO
    Sean O'Bannon
    Dec 21, 2025
    5.0
    Went here a few days ago to get a new screen for my desktop. Asked the person who offered to help me a few questions on specs of the screen I needed and they were able to fix me right up. Will definitely be back!
  • ZD
    Zuhare Daher
    Dec 19, 2025
    5.0
    This is the ultimate Best Buy. Every time I visit this store, I’m blown away by the knowledge and professionalism each team member brings. This past weekend, I went in to purchase a new phone for my mother. David, the mobile phone guru, clearly explained how my wife, my mother, and I could trade in our phones and upgrade to the newest Samsung Galaxy or iPhone for virtually no cost. He broke down our monthly installments and billing in a way that was easy to understand. We ended up purchasing three new phones and chose the Best Buy Total Care plan, which covers all of our devices and future purchases. As always, I’m extremely pleased with the service. This was truly a great visit.

Frequently Asked Questions About Best Buy

What services does Best Buy at 6280 Capital Blvd offer?

Best Buy offers TVs, computers, appliances, expert advice, same day pickup, and Geek Squad support.

What are the opening hours of Best Buy in Raleigh on weekdays?

The store is open from 10:00 AM to 9:00 PM Monday through Friday.