Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Mooresville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
508 reviews
5 stars
250
4 stars
76
3 stars
37
2 stars
35
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; some customers praised individual staff members for their helpfulness, while others reported rude or unhelpful service.
Wait Times
Many customers experienced long wait times, often exceeding an hour, leading to frustration.
Sales Experience
Some customers had positive experiences with knowledgeable staff who helped them find the best deals, while others felt misled by sales tactics.
Store Management
Several reviews mentioned poor management and lack of organization, contributing to negative customer experiences.
Product Availability
Customers appreciated the availability of products but expressed frustration with order processing and inventory issues.
- DLDarlene LoucksOct 25, 20255.0This review is specifically for Shannon at this store. I’ve been a Verizon customer for 25 years. I bought a new phone and had multiple issues with the new phone and transferring the data from the old phone. After 36 hours of frustrating lack of service via chat, 611, and support tickets, I made an appointment at the store. From the moment I walked in, Shannon was knowledgeable, helpful, calming, and patient. He resolved all issues, answered many questions along the way, and made sure I didn’t leave until I was completely comfortable with everything. Thank you! He likely saved my remaining as a Verizon customer.
- KSKallee SullivanOct 21, 20251.0Go to a different Verizon if you can. Terrible customer service. Salesperson was rude and talked down to me.
- MCMichila CuppOct 1, 20251.0Ridiculous! I get an email telling me my order is ready for pick up. Not even 24 hrs later it says it was canceled for non pick up. For reference, I got the email about my order being ready for pick up at 2:30pm on 9/30. At 4:10am on 10/1 I got an email saying it was canceled because I didn't pick it up by 10/1. Then it shows the order was reprocessed for store pick up. I show up at the store and there is no order and they don't even have the phone! The store tells me I have to call customer service because there is nothing they can do. I sit on the phone and get mad at customer service because they tell me it's on the store and the store needs to process the order out. No one can seem to figure it out and it's nothing but a blame game of who messed up. Bottom line is, I don't care who messed up, but I wanted someone to fix it. However, no fix and no solution except to call customer service to cancel the order and reorder again. Tell me what is the point of the store if they can't do anything? Waste of time today!
- MKMikey KoeSep 27, 20251.0If I could give 0 stars I would customer service suck no one wants to listen to ai. They raise their prices every month and do not follow their discounted phones for switching to them but they are good at price gouging their customers. Nothing to do with this store in particular the workers at the store are nice it’s just Verizon.
- RSRick Guthrie Sr.Sep 19, 20255.0They were closing and took the time to help me. Nice staff and good customer service
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Mooresville?
The Verizon store in Mooresville is open Monday to Thursday from 9:00 AM to 7:00 PM, Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products does the Verizon store in Mooresville offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
Can I pick up my online Verizon order at the Mooresville store?
Yes, you can buy online and pick up your order at the Mooresville store. They also offer free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an in-store appointment at Verizon Mooresville?
You can schedule an appointment online via the Verizon website or through the My Verizon app for a convenient visit to the store.
What payment methods are accepted at the Verizon Mooresville store?
The store accepts checks, debit cards, and mobile NFC payments; cash-only payments are not required.
Does the Verizon store in Mooresville offer internet service plans?
Yes, the store offers wireless internet plans including 5G home internet along with mobile and voice plans.
What are some nearby food options available around the Verizon Mooresville store?
Nearby, you can find food options like Firehouse Subs, Chick-fil-A, Moe's Southwest Grill, Hardee's, IHOP, and Buffalo Wild Wings, perfect for grabbing a meal before or after your visit.
Are there convenient transit or rental services near Verizon Mooresville?
Yes, Enterprise Rent-A-Car is nearby, offering car, truck, and RV rentals, which can be helpful for customers needing transportation during their visit.
What nearby retail stores can I visit along with Verizon Mooresville?
You can visit retail stores like The Vitamin Shoppe and Mattress Firm that are close to Verizon, ideal for multi-stop errands.
Are there financial or banking services near Verizon in Mooresville?
Wells Fargo Bank is located nearby for your banking and financial service needs.