Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Monroe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
523 reviews
5 stars
271
4 stars
79
3 stars
48
2 stars
25
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unresponsive.
Staff Knowledge
Several customers highlighted knowledgeable staff members who provided excellent assistance, but there were also complaints about staff being uninformed or unhelpful.
Store Experience
Customers reported long wait times and poor acknowledgment upon entering the store, leading to frustration.
Product Issues
There were complaints about issues with product availability and billing problems, including confusion over trade-ins and unexpected charges.
- CCcadoDec 30, 20255.0On 12/30/25 I went in to open a new account and Jonathan was an amazing help. Walked me through everything and was very patient with me.
- JLJ LDec 27, 20251.0Will not honor orders, will not answer phone, disconnects chat when proved wrong
- CLCathy LewisDec 22, 20255.0If you need awesome customer service go see John Swiatek he did what the clueless manager at the Matthews store said couldn’t be done in addition to being a jerk who was demanding respect from the customer yet he showed no respect by rolling his eyes at our questions and then ask us to leave with a phone that couldn’t be unlocked or used. Thank God John turned our horrible experience into a GREAT one.
- BJBrian JeffreyNov 19, 20251.0Was told to go to corporate store to return wireless boxes by Verizon customer service drive a hour away they can't help us Verizon gone down hill time to head out t moble or at&t
- JWJamel WilliamsNov 8, 20251.0I walked into the store mid morning to return a new iPhone I didn’t like. There may have been 1 customer but most of the employees were sitting and just stared at me. I stood in the middle of the store and nothing. Then I heard this one young lady say to the other he’s standing there waiting for us to greet him and they all laughed. Now I realized what type of store I’m dealing with because they all had the same attitude. I stepped forward and the one of two females said sternly can I help you with an attitude. I showed the phone and said my situation and she said $50 for the restock fee and just the attitude would make the worst fast food worker blush. I said no, I’ll call support and I’m not dealing with this place . And what made it worse she’s like yeah, what ever. I was going to cancel my Verzion service because of these people there. I went to the Mattews store and they made it right. Fire everyone in that store.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Monroe, NC?
The Verizon store in Monroe is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What brands of smartphones are available at the Verizon Monroe store?
You can find the latest smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL.
Does Verizon Monroe offer in-store pickup and delivery options?
Yes, Verizon Monroe offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an in-store appointment at Verizon Monroe?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What types of business products does Verizon Monroe offer?
Verizon Monroe provides business cell phones, mobile hotspots, tablets, and laptops to support your business needs.
Does the Verizon Monroe store accept multiple payment methods?
Yes, the store accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon Monroe store?
Yes, Verizon Monroe offers free Wi-Fi for customers during their visit.
What nearby dining options are available close to Verizon Monroe?
Nearby dining options include Olive Garden for Italian cuisine, The Honey Baked Ham Company for sandwiches, and Moes Southwest Grill for Tex-Mex specialties.
Are there nearby mobile phone stores near Verizon Monroe?
Yes, nearby mobile phone stores include T-Mobile and AT&T, which could be alternatives or additional options for your mobile needs.
What other services or amenities can I find near Verizon Monroe?
Nearby you can find services like dental care at DentalWorks Monroe, coffee and smoothies at Starbucks, and shopping at Monroe-poplin Place and Best Buy.