Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Matthews for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
519 reviews
5 stars
264
4 stars
64
3 stars
35
2 stars
30
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and professionalism, particularly mentioning associates like Jordan, Tim, and TA.
Inconsistent Experiences
Customer experiences varied widely; while some received excellent service, others reported poor treatment and lack of assistance.
Long Wait Times
Several reviews highlighted long wait times for service, with some customers leaving due to inadequate attention from staff.
Technical Support Issues
Customers expressed frustration with technical support, citing unresolved issues and inadequate help from staff.
Store Management
Feedback on management was mixed, with some praising their efforts while others criticized their lack of responsiveness and support.
- KBKim Sheree’ Braswell4 days ago5.0This was such a great experience and a peaceful and kind environment. Thank you to Marcus, John M. and Gage for their kindness & professionalism! I was pleasantly surprised. 😊❤️
- JFJockamo Feno5 days ago1.0I just needed to go in and ask a quick question. There were employees just hanging out and not doing anything. My question it very basic and yet I cannot get it answered on their verizon website which goes in circles and doesnt give an answer. I am about to walk out of them store without having been helped so that I willing not be late for work. This is a huge disrespect of other people's time.
- RBRosanne BatesNov 7, 20255.0Carmen assisted me in getting a new phone. She was professional, knowledgeable and friendly. She also pointed out where I could save monthly on my fill via auto payment (which I signed up for when I got home). During our conversation she discovered I had a birthday dinner to attend within the hour. She worked diligently to ensure I made it on time to the dinner. Thank you Carmen!
- GSGreg StringerNov 4, 20255.0Matthews office, John M, made the transition from SE8 to iphone 16 very easy. Very friendly, fast, knows exactly what his job is. I recommend this store to anyone that needs cell phone assistance.
- RFRene F.SNov 1, 20255.0We had a truly fantastic experience with Jordan! We initially just came in for a new phone, but Jordan's incredible service—and the fact that we had been previously misled by AT&T—led us to consider switching carriers entirely. Jordan instantly put our fears to rest. He was honest, thorough, and clearly explained all the options available to us. We left the store with the best service, brand new phones, and complete peace of mind, all thanks to him. Highly recommend Jordan—he's a true professional!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Matthews?
The Verizon store in Matthews is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What products does the Verizon Matthews store offer?
They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services can I get at Verizon Matthews?
Verizon Matthews provides mobile plans, wireless internet plans, and voice plans to meet personal and business needs.
How can I order and receive products from Verizon Matthews?
You can shop online for products and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas. In-store appointments can be scheduled online.
What payment methods does Verizon Matthews accept?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Is the Verizon Matthews store currently open?
Yes, the store is currently open according to its operational status information.
What nearby restaurants can I visit before or after shopping at Verizon Matthews?
Nearby restaurants include Burger King, Five Guys, MOOYAH Burgers, Fries & Shakes, Qdoba, Kabab-Je Rotisserie & Grille, Chicken Salad Chick, Jimmy John's, Starbucks, and Andy's Frozen Custard.
Are there nearby stores where I can get electronics or mobile phone accessories near Verizon Matthews?
Yes, nearby stores include Best Buy, Geek Squad, and Batteries Plus Bulbs for electronics and mobile phone accessories.
What nearby services are available near Verizon Matthews that might be useful?
Nearby services include The UPS Store 2729 for shipping and printing, Laundry Service Tech LLC for cleaning, and Hand & Stone Massage and Facial Spa for relaxation and personal care.
How can I schedule an appointment at Verizon Matthews?
You can schedule an in-store appointment online via their website or through the My Verizon app to ensure a convenient visit.