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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,638 reviews
5 stars
1,352
4 stars
598
3 stars
259
2 stars
122
1 star
307
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and unengaged employees.
Product Availability
Several customers expressed frustration with product availability and stock issues, particularly regarding specific items and online orders.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers noted a lack of staff engagement.
Order Fulfillment
Customers reported issues with order fulfillment times and communication, leading to dissatisfaction with the pickup process.
Staff Knowledge
While some staff members were highlighted for their expertise and assistance, others were criticized for lacking product knowledge.
- MPM PachterNov 15, 20254.0Friendly Best Buy associates and excellent customer service. We didn't wait or look for someone to assist us. Price matched Amazon and Sam's.
- NWNoel WilliamsNov 9, 20254.0Not a big selection of PC accessories.. many empty shelves.
- TSTim SmithNov 6, 20251.0If you call it goes to a call center who will lie and tell you whatever they think they need to get you to go to the store even if they can’t help you
- NPNick PumneoNov 5, 20255.0Best buy is literally the best place too buy electronics especially with the total membership well worth the 172 dollars per year it costs heck just the free screen protectors I get for my phones pays for the membership every year but then also every purchase you make comes with a two year warranty plus 60 day returns and 60 day price match its truly unbeatable
- THTD HollowayOct 23, 20252.0I remembered Circuit City, towards the end of their reign, the customer service was horrible. The employees never asked if you needed help, just stood around. Today i went shopping at Best buy for 75 inch Qled tv, and i got that same vibe. 3 employees walked pass me, no good morning, my name is John may i help you with something. Nothing... Is customer service a thing of the pass? Is in store shopping a bad thing? Or is the work ethic for this generation out the window? Could it just be Best buy is falling off? I don't know buy i wont return to purchase anything.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Matthews, NC?
You can shop for TVs, computers, appliances, cameras, home electronics, music, and video games, among other electronics and appliances.
What are the store hours for Best Buy Matthews Township Pkwy?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Matthews offer curbside pickup service?
Best Buy offers curbside pickup and in-store shopping for customer convenience.
Can I get Geek Squad support at this Best Buy store?
Yes, you can get expert advice and Geek Squad support at the Matthews Best Buy location.
What payment methods are accepted at Best Buy Matthews?
Best Buy accepts debit cards and paychecks; cash is not required exclusively.
Does Best Buy Matthews have in-store repair services?
Yes, the store has service repair options available in-store.
Is appointment scheduling required to shop or get services at Best Buy Matthews?
No, appointments are not required to visit or use services at this Best Buy store.
What shopping centers are near Best Buy Matthews that I can visit?
Nearby shopping centers include Northcross Shopping Center and Sycamore Commons Shopping Center, offering diverse shopping and dining options that you can visit before or after your trip to Best Buy.
Are there any popular restaurants close to Best Buy Matthews?
Yes, nearby popular restaurants include MOOYAH Burgers, Fries & Shakes, Kabob - Je Rotisserie & Grill, and Bonefish Grill, perfect for grabbing a meal before or after shopping.
What other stores related to electronics and gaming are near Best Buy Matthews?
Near Best Buy, you can find Geek Squad for tech support and Sycamore Commons Center's GameStop, a store specialized in video games and electronics.