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Best Buy

4.0
(2650 reviews)

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2109 Matthews Township Pkwy, Matthews, NC
28105, United States

Hours

Reviews

4.0
2,650 reviews
5 stars
1,366
4 stars
599
3 stars
261
2 stars
120
1 star
304

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported poor service and unresponsive employees.

Product Availability

Several customers expressed frustration with limited stock and product availability, particularly for specific items.

Store Experience

Many reviews highlighted a clean store with friendly staff, but some customers noted a lack of assistance and engagement from employees.

Order Fulfillment

Customers experienced issues with order fulfillment and communication, particularly regarding pickup and delivery processes.
  • RD
    roy dalton
    3 days ago
    5.0
    Awesome staff in the laptop section.
  • CJ
    C.E. Johnson
    Feb 13, 2026
    5.0
    Great experience while purchasing technology. Two floor associates quickly approached to assist me while making a purchase. Great vibes. Professional, knowledgeable and plenty of smiles. What would have taken me an hour, I was in and out of the establishment within 20 minutes. 5 Star customer service. The product was just what I needed and more.
  • CK
    Cathy Kozlinski
    Jan 31, 2026
    5.0
    I took my elderly mother to buy a phone. She had very specific needs. We were fortunate enough to have Rick take care of us. He was extremely knowledgeable, patient with us, and very helpful. Spoke briefly with a couple other employees who were also pleasant and helpful.
  • VM
    Vesha mccoy
    Jan 24, 2026
    1.0
    This evening, I had the most dreadful experience with customer service from John. He was engrossed in his phone, completely oblivious to the counter until someone in the back raised their voice. As if that wasn’t enough, he proceeded to make inappropriate remarks while attempting to locate my order for pickup. When I requested a manager, he informed me that none were available. He then asked for the supervisor, but no one ever arrived. John should be stationed in the back, away from customers, given his poor communication and customer service skills.
  • LP
    Lucy Positive
    Jan 23, 2026
    5.0
    Nos atendieron muy bien. Se esforzaron por buscar y conseguirnos todo lo que les pedimos.

Frequently Asked Questions About Best Buy

What products can I find at Best Buy in Matthews, NC?

You can shop for TVs, computers, appliances, cameras, home electronics, music, and video games, among other electronics and appliances.

What are the store hours for Best Buy Matthews Township Pkwy?

Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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