Brand Certified
Best Buy
4.0(2650 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
2109 Matthews Township Pkwy, Matthews, NC
28105, United States
Certified by Best Buy • Feb 22, 2026
(704) 845-3439
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/nc/matthews/2109-matthews-township-pkwy-261.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.0
2,650 reviews
5 stars
1,366
4 stars
599
3 stars
261
2 stars
120
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported poor service and unresponsive employees.
Product Availability
Several customers expressed frustration with limited stock and product availability, particularly for specific items.
Store Experience
Many reviews highlighted a clean store with friendly staff, but some customers noted a lack of assistance and engagement from employees.
Order Fulfillment
Customers experienced issues with order fulfillment and communication, particularly regarding pickup and delivery processes.
- RDroy dalton3 days ago5.0Awesome staff in the laptop section.
- CJC.E. JohnsonFeb 13, 20265.0Great experience while purchasing technology. Two floor associates quickly approached to assist me while making a purchase. Great vibes. Professional, knowledgeable and plenty of smiles. What would have taken me an hour, I was in and out of the establishment within 20 minutes. 5 Star customer service. The product was just what I needed and more.
- CKCathy KozlinskiJan 31, 20265.0I took my elderly mother to buy a phone. She had very specific needs. We were fortunate enough to have Rick take care of us. He was extremely knowledgeable, patient with us, and very helpful. Spoke briefly with a couple other employees who were also pleasant and helpful.
- VMVesha mccoyJan 24, 20261.0This evening, I had the most dreadful experience with customer service from John. He was engrossed in his phone, completely oblivious to the counter until someone in the back raised their voice. As if that wasn’t enough, he proceeded to make inappropriate remarks while attempting to locate my order for pickup. When I requested a manager, he informed me that none were available. He then asked for the supervisor, but no one ever arrived. John should be stationed in the back, away from customers, given his poor communication and customer service skills.
- LPLucy PositiveJan 23, 20265.0Nos atendieron muy bien. Se esforzaron por buscar y conseguirnos todo lo que les pedimos.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Matthews, NC?
You can shop for TVs, computers, appliances, cameras, home electronics, music, and video games, among other electronics and appliances.
What are the store hours for Best Buy Matthews Township Pkwy?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Matthews offer curbside pickup service?
Best Buy offers curbside pickup and in-store shopping for customer convenience.
Can I get Geek Squad support at this Best Buy store?
Yes, you can get expert advice and Geek Squad support at the Matthews Best Buy location.
What payment methods are accepted at Best Buy Matthews?
Best Buy accepts debit cards and paychecks; cash is not required exclusively.
Does Best Buy Matthews have in-store repair services?
Yes, the store has service repair options available in-store.
Is appointment scheduling required to shop or get services at Best Buy Matthews?
No, appointments are not required to visit or use services at this Best Buy store.
What shopping centers are near Best Buy Matthews that I can visit?
Nearby shopping centers include Northcross Shopping Center and Sycamore Commons Shopping Center, offering diverse shopping and dining options that you can visit before or after your trip to Best Buy.
Are there any popular restaurants close to Best Buy Matthews?
Yes, nearby popular restaurants include MOOYAH Burgers, Fries & Shakes, Kabob - Je Rotisserie & Grill, and Bonefish Grill, perfect for grabbing a meal before or after shopping.
What other stores related to electronics and gaming are near Best Buy Matthews?
Near Best Buy, you can find Geek Squad for tech support and Sycamore Commons Center's GameStop, a store specialized in video games and electronics.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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