Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Kinston’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
342 reviews
5 stars
287
4 stars
25
3 stars
12
2 stars2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of Jermaine, Yader, and Brittany providing exceptional service.
Mixed Experiences
While most reviews highlighted positive interactions, there were notable complaints about specific staff members, particularly Jamie, who was described as unhelpful.
Product Knowledge
Several customers appreciated the staff's ability to answer questions and provide recommendations, enhancing their overall experience.
Service Efficiency
Customers frequently mentioned quick service and efficient problem resolution, particularly with staff like Jermaine and Billy.
Promotional Issues
Some customers expressed frustration over unclear promotions and billing issues, indicating a need for better communication regarding offers.
- SCScott ConnollyDec 26, 20255.0Went here day before Christmas Eve after having seen that I could get the S25+ on a promotional deal with a trade in. Quickest way was to order it online and do an express pickup in store. So I called the store got connected with Josh F, let him know what I wanted to do, and he told me to come on in. He was phenomenal. We ended up being there right up til close due to the order process taking longer than usual, and he wasn't passive aggressive, rude, or annoyed about the time at all. Extremely helpful, and when I come back to this store, I'd love to work with him again. A++ service
- MMmyron mcelroyDec 13, 20255.0Mr Ricardo is fantastic. Him and his manager have been helping us with some crazy phone issues and have been great.
- JBJames BramellNov 2, 20255.0Very friendly and helpful staff. Jonathan was knowledgeable and very good to work with.
- NRNat RangelOct 5, 20251.0This is absolute garbage. The Hispanic salesman at this branch offered me the phone for half the price if I financed it—he said it would be around $300 on credit or over $600 if paid in full. He told me this a year ago. But now that I’ve reviewed the agreement, I see there was no such promotion. He screwed me out of 300
- DSDonna SchultzSep 11, 20255.0Jonathan is very professional and fix all problems with easy and quickness and thank you for the service to Servpro
Frequently Asked Questions About Verizon
What types of phones and brands does Verizon at 3618 W Vernon Ave offer?
Verizon offers a range of wireless devices including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus.
What services can I find at the Verizon store on W Vernon Ave?
You can get assistance with upgrading phones, Verizon plans, shop accessories, and find exclusive Verizon services like wireless plans, prepaid wireless, Hum smart car service, home phone, home internet, and mobile hotspots.
What are the store hours for Verizon in Kinston?
Verizon is open Monday to Saturday from 9:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does the Verizon store require appointments?
No, appointments are not required to visit the Verizon store at 3618 W Vernon Ave.
What payment options are accepted at the Cellular Sales Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa credit cards.
Can I pick up my order in-store or curbside at Verizon in Kinston?
Yes, the store offers both in-store pickup and curbside pickup services.
How can nearby restaurants like Ruby Tuesday and Barney's Pizzeria & Grill enhance my visit to Verizon?
After visiting Verizon, you can enjoy a meal nearby at restaurants such as Ruby Tuesday or Barney's Pizzeria & Grill, making it convenient to shop and dine in one trip.
Are there any nearby services like Enterprise Rent-A-Car or US Post Office that might be helpful when visiting Verizon?
Yes, Enterprise Rent-A-Car and the US Post Office are nearby, allowing you to easily manage car rentals or postal needs alongside your Verizon visit.
What nearby stores can I visit for additional electronics or mobile phone needs?
Nearby Cellular Sales stores and other mobile phone retailers like Jonathan Johnston Cellular Sales offer additional options for electronics and mobile devices.
How can I contact Verizon at 3618 W Vernon Ave for more information?
You can call +1 252-686-6178 or email CustomerService@cellularsales.com for assistance or to make an appointment.