Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Jacksonville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
300 reviews
5 stars
255
4 stars
18
3 stars
5
2 stars4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some customers praised staff for being helpful and knowledgeable, while others experienced poor service and misinformation.
Staff Knowledge
Several reviews highlighted the expertise of employees like Natasha, Stebie, and Kaleb, who provided valuable assistance and resolved issues effectively.
Sales Experience
Many customers appreciated the smooth and efficient sales process, particularly with employees who took time to understand their needs.
Store Environment
Customers noted the store's friendly atmosphere and less crowded environment compared to other locations.
Product Issues
Some customers faced issues with products, such as phone malfunctions and incorrect billing, leading to frustration.
- SPSarah PlasterOct 12, 20252.0I have had a headache with this store for weeks. Yessica didn't fully understand what she was doing. She gave me and my sister prices that were lower than what they really were because she didn't explain all the extra fees attached to the upgrade and we both ended up paying more than we originally thought. I live in GA and my family lives here, and my sister was getting an upgrade, it was a good offer, and the offer was extended to me with the promise of it being okay that I was not in town for a few weeks. I was told my new phone would be good to be picked up from my sister and it would be good to go when I got into town, but my phone stopped working for hours when my sister picked them up. They ended up having to fix it at the store, and then the didn't give me a return box for the phone so I had to go into the store to get the box. I also started getting messages saying I would owe money if I didn't turn my device in because they didn't put the extension in the system. Anyways, I get into the store yesterday and ask for a screen protector and the guy put it on not centered and a few hours later it cracked in my pocket. I go back today and they said I dropped it so they couldn't do anything even, though i said i didn’t drop it, and told me to go through the manufacturer and made little to no effort to help me with that. All in all I would advise anyone with questions to go to a different store for the best service and avoid all the unnecessary stress we have had with this store.
- BHBrandon HedrickJul 31, 20255.0I had the pleasure of working with Erica at Verizon, and I was thoroughly impressed by her professionalism and dedication to customer satisfaction. She was courteous, attentive, and highly knowledgeable about the products and services available. Erica took the time to understand my needs and helped me secure a great deal, making the entire process smooth and efficient. Her commitment to excellence reflects positively on the company, and I highly recommend seeking her assistance if you’re visiting this location.
- TWThomas WilliamsMay 7, 20235.0Friendly staff
- KJKendra JohnsonJun 11, 20205.0Excellent customer service! I would highly recommend going to see Erica there. She is very knowledgeable and helped us get everything taken care of and set up without being pushy. She knows her stuff. We will definitely be returning for our Verizon needs. Great atmosphere!
- DBDana BobovnykMay 30, 20195.0Great experience with a very knowledgeable and experienced representative. Will definitely continue to go to this location as long as Matt S. is a representative there.
Frequently Asked Questions About Verizon
Where is the Verizon store located?
The Verizon store, operated by Cellular Sales, is located at 2151 Lejeune Blvd, Jacksonville, NC 28546.
What brands of mobile devices can I find at the Verizon store?
You can find devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at this Verizon store.
What are the operating hours of the Verizon store on weekdays?
The Verizon store is open from 9:00 AM to 9:00 PM, Monday through Friday.
Does the Verizon store offer in-store and curbside pickup options?
Yes, the store offers both in-store and curbside pickup services for customer convenience.
Can I pay my Verizon bill at this store and what payment methods are accepted?
Yes, you can pay your Verizon bill in-store. Accepted payment options include American Express, Discover, Mastercard, and Visa.
Do I need an appointment to visit the Verizon store?
No, appointments are not required, but you can call the store to make one if preferred.
What wireless services are available at the Verizon store?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, and mobile hotspot options.
What nearby places can I visit before or after shopping at the Verizon store?
Nearby places include Bojangles' for a quick meal, Olympus Athletic Club 910 for fitness activities, and Badcock Home Furniture &more if you're interested in home furnishings.
Is there a convenient place nearby where I can get a quick bite?
Yes, Bojangles' fast food restaurant and Jimmy John's delicatessen are near the Verizon store for quick dining options.
Are there any gyms close to the Verizon store for fitness enthusiasts?
Yes, Olympus Athletic Club 910 and Oac910 gyms are located nearby, perfect for fitness enthusiasts in the area.