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Brand Certified

Verizon

4.6
(559 reviews)

Business Details

530 Yopp Rd, Jacksonville, NC
28540, United States
(910) 238-3051
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Jacksonville, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
530 Yopp Rd, Jacksonville, NC
28540, United States

Hours

Reviews

4.6
559 reviews
5 stars
482
4 stars
24
3 stars
9
2 stars
7
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness and knowledge, while others were criticized for rudeness and lack of assistance.

Long Wait Times

Multiple customers reported long wait times and insufficient staff during busy periods, leading to frustration.

Billing Issues

Several reviews highlighted problems with unexpected charges and billing discrepancies, causing dissatisfaction among customers.

Positive Experiences

Despite negative feedback, many customers shared positive experiences with specific employees who provided exceptional service.
  • KM
    Kristen Matthews
    Dec 6, 2025
    1.0
    Legit worst experience/store in town. Waiting for hour + to be helped. Then workers disappearing because they don't want to deal with your account. After being sold items that we didn't want, but told they were free and now have $900+ bill a month later. Don't use this place unless you want to be spoon fed a bed of lies, useless devices, and be left holding the bag for a bill that was supposed to be handled by 'credits'.
  • KW
    Kathryn White
    Oct 10, 2020
    5.0
    The employee was very fast, nice and easy to work with. I was able to get a new phone in less than 20 minutes.
  • CL
    Chalyse Lee
    Nov 12, 2019
    5.0
    Everyone in there was amazing! Letting me know what I qualified for and what they could do for me. It was a great experience. I would highly recommend!

Frequently Asked Questions About Verizon

What is Victra in Jacksonville, NC?

Victra is your local Verizon Authorized Retailer in Jacksonville, NC, offering a full range of wireless devices and accessories.

What types of products does Victra sell?

Victra offers smartphones, tablets, wearable devices, accessories, power and audio accessories, SIM cards, laptops, mobile broadband, and home phone replacement services.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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