Brand Certified
Best Buy
4.1(2871 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
1116 Western Blvd, Jacksonville, NC
28546, United States
Certified by Best Buy • Feb 22, 2026
(910) 478-3145
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/nc/jacksonville/1116-western-blvd-805.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.1
2,871 reviews
5 stars
1,536
4 stars
691
3 stars
334
2 stars
117
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and friendly staff, others reported poor service and lack of attention from employees.
Product Knowledge
Several reviews highlighted knowledgeable staff who provided valuable assistance, particularly in tech-related inquiries.
Geek Squad Experience
Experiences with Geek Squad varied significantly, with some customers praising their professionalism while others reported frustrating interactions and inadequate service.
Stock Availability
Customers frequently noted issues with product availability and stock levels, leading to disappointment during visits.
Checkout Experience
The checkout process received criticism for being slow and inefficient, with some customers experiencing long wait times.
- SLScott Loughlin4 days ago4.0Tried to find out if a product was in stock at my local store and chaos insued .Do not like the AI answering system when you call or the fact that you can't talk to someone at your local store .
- ACAlberto CastillonFeb 18, 20261.0Very poor customer service at Best Buy. I came in for a simple return because the item was uncomfortable. The employee (said her name was Ariana) was dismissive, mumbled comments like “his ears hurt,” and seemed to intentionally make the process harder instead of just looking up my receipt by phone number when asked. The whole interaction felt petty and unprofessional, and she even crumpled the receipt at the end before I had to ask for a copy. I walked in polite and just wanted to complete a normal return. Experiences like this make it unpleasant to shop here. Management should review customer service standards.
- LLLester Exton (LEE11B)Feb 1, 20265.0Awesome place
- CRCurtis RoyalJan 29, 20261.0It's really sad that the employees standing around in the TV section talking to another off duty employee would rather talk than sell me a TV he called on the radio for somebody to come help me who never showed up
- GCGregg ColmanJan 21, 20263.0Best buy is a basic retail store the people at geek squad were less than helpful and just plain rude.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Jacksonville, NC?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Jacksonville offer curbside pickup?
This location does not offer curbside pickup but provides in-store shopping and same-day pickup.
What types of products can I buy at Best Buy in Jacksonville?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.
Does this Best Buy location offer Geek Squad support?
Yes, Best Buy Jacksonville offers expert advice and Geek Squad support services all in one place.
Can I recycle electronics at the Best Buy in Jacksonville?
Yes, this Best Buy location provides electronics recycling services.
What payment methods does Best Buy Jacksonville accept?
They accept checks, debit cards, and do not require cash-only payments.
Are appointments required to shop or get service at Best Buy Jacksonville?
No, appointments are not required for shopping or service at this location.
What nearby places can I visit when shopping at Best Buy Jacksonville?
You can visit nearby places like Sparta's Oasis cafe for a smoothie or tea, DICK'S Sporting Goods for sports gear, and Staples for printing or office needs before or after shopping at Best Buy.
Is there an IT service and computer repair near Best Buy Jacksonville?
Yes, Geek Squad provides IT service and computer repair nearby, convenient for Best Buy customers needing tech support.
Are there recreational or shopping options close to Best Buy in Jacksonville?
Yes, nearby options include Big Lots for discount shopping, Fleet Feet Jacksonville for shoe and apparel needs, and Chacos for footwear, providing a variety of shopping experiences.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
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