Best Buy

Reviews

• SS

  Sarai Showers-Castellano

  6 days ago
  5.0
  10 out of 10 stars for Jaiden W.! I am the most indecisive individual, and I must have walked up to Jaiden three or four times ready to check out—only to change my mind at the last second. Each time, he just smiled and gave me the time and space I needed. I wasn’t trying to be annoying; I simply couldn’t make up my mind. His chill, patient demeanor took away all the stress of feeling like I was bothering anyone. Truly outstanding customer service!
• LR

  Lisa Ridgeway

  Nov 15, 2025
  1.0
  Can I give them a zero? In an accident and my computer was shattered. Just bought and get the warranty. What a joke and a scam. I paid 180.00 for the warranty for them to tell me now I have to pay another $50 and wait 3 weeks for my computer to come back. What happened to we fix it right away or replace. Liars!!!!! Just complete lies!! You should be ashamed. Taking advantage of people..
• NB

  Nick Baker

  Nov 5, 2025
  5.0
  The auto-tech installers are awesome. Very knowledgeable and think outside the box when trying to help customers. I’ve had 3 great experiences with them this year alone. First was the install and the other two visits was troubleshooting the original install but both times they explained everything and showed me what was needed to permanently resolve my issue.
• LW

  long0369 WARPIG

  Oct 24, 2025
  1.0
  Today, my daughter and I visited Best Buy to have her computer assessed by Geek Squad. As we entered, we were warmly welcomed and directed to the area where we could drop off her device. When we reached the counter, we found ourselves waiting for quite a while. We observed four employees—two young women behind the counter and two young men on the opposite side—engaged in casual conversation just a few feet away from us, seemingly more interested in chatting than assisting customers. Eventually, a gentleman in a Geek Squad shirt finally noticed us after a lengthy delay and asked if we required help. After explaining that we needed assistance with my daughter's gaming computer, he inquired if we had an appointment. Since we didn’t, he informed us that he was the only technician available and wouldn’t be able to assist us for another 20 minutes, advising us to schedule an appointment online. We then saw him return to his phone, standing close to a female who appeared to be more of a friend than a customer. Meanwhile, the female employees continued to socialize with the male staff, seemingly oblivious to our presence. It's worth mentioning that one male employee near the Geek Squad desk was actively helping a customer, along with the two employees who greeted us upon our arrival. We appreciate Best Buy for the Geek Squad employee who seemed annoyed by our presence as he prioritized his phone conversation over customer service. The four employees in blue shirts, two at the counter and two on the other side, were more focused on personal interactions than assisting waiting customers. Thanks to their lackadaisical approach, we discovered an incredible computer shop right in the same parking lot as Best Buy, called The Computer Warrior, Inc. The contrast was remarkable; we were treated like valued customers and felt reassured that we were in good hands. After relying on Geek Squad for all my computer needs for decades, I now have a better alternative. Please pass along my sincere gratitude to those employees who were on duty at 4:15 PM on October 24, 2025. Their inattentiveness and lack of customer service opened my eyes to superior service options elsewhere. (Once again, I want to commend the two staff members at the entrance for their excellent service—both friendly and professional. Additionally, a short white guy with blonde hair and a bit of facial hair I think he had glasses he caught my attention. He was busy helping another customer, but I noticed him glance back on two separate occasions at the four employees who seemed to be overly enjoying themselves, as if he was frustrated by their lack of engagement with the waiting customers; thank him for at least trying, I know he was busy with a customer, not his fault). UPDATE: Best Buy, I have no interest in engaging with you on social media just to receive your promotional messages. Your response regarding my negative experience with Geek Squad was nothing more than a generic automated reply, indicating that you didn’t take the time to read my entire review. The suggestion to connect on platforms like Facebook, Twitter, or Instagram seems more about pushing irrelevant marketing content rather than addressing my concerns. It feels like a typical approach from a large retail chain focused solely on profit rather than genuinely caring for customers' experiences.
• TG

  Tiffanie Goad

  Oct 13, 2025
  1.0
  I am writing to express my concern regarding a very disappointing experience I had today with a Geek Squad employee named Christian at your Jacksonville, NC Best Buy. This interaction was one of the most frustrating and unprofessional customer service encounters I have ever experienced. Last night, my iPhone, covered under an AppleCare plan, unexpectedly restarted after a phone call and became stuck in recovery mode. I spent over two hours on the phone with AppleCare, who guided me through several troubleshooting steps, including attempting to restore the device through iTunes on my husband’s PC. When those efforts were unsuccessful, AppleCare recommended I visit my service provider, Spectrum. During my lunch break today, I went to Spectrum, where their representative contacted AppleCare on my behalf. Both Apple and Spectrum advised me to take my phone to Geek Squad at Best Buy, explaining that Geek Squad is an authorized Apple service provider capable of assisting with AppleCare-related repairs. After waiting approximately 30–45 minutes to be seen, which I did sitting down at the counter while waiting due to post-surgical pain from a gallbladder surgery on Friday, I explained the situation to Christian. I also noted the urgency, as I needed my phone operational before traveling to Ohio on Wednesday for my father-in-law’s Celebration of Life. Christian briefly examined the phone and stated it was an “account recovery software issue,” insisting there was nothing he could do. I was surprised, as Apple had specifically referred me to Geek Squad. When I asked for clarification, he told me that Apple was “wrong” and suggested I “use a friend’s phone” to contact AppleCare again since my phone couldn’t make calls. Still without a working phone, I returned to Spectrum. They again contacted AppleCare, who escalated me to a senior advisor. After a two-hour session, during which the advisor remotely viewed my iPhone’s error loop through my iPad camera, Apple once again confirmed that Geek Squad should be able to assist by performing a factory reset. That it wouldn’t require me to travel to the Apple Store in Raleigh, NC. My husband drove from Beulaville to accompany me back to Best Buy. I calmly re-explained the situation to Christian, but he again dismissed Apple’s instructions, repeating that nothing could be done. When Apple told me, via speakerphone, that he could and should connect my phone to a computer and attempt a hard reset, he finally complied. While performing the reset, he made comments suggesting it would not work and seemed visibly annoyed. After a lengthy wait, the reset successfully completed, proving that the fix was, in fact, possible. I was able to log back into my device and restore all data from iCloud. Apple called back to confirm the issue was resolved and apologized for the lack of assistance I initially and the reluctantly still received from Geek Squad. During my second visit, another employee named James politely checked on us while we waited, and before leaving I asked for the name of the original employee, “Christian,” he replied. I thanked him. He was identifiable by his long dark hair tied back, beard, black-and-clear glasses, teal anchor hand tattoo, and Gemini lanyard. This entire ordeal resulted in lost work wages and significant frustration. What should have been a straightforward fix instead became a several-hour process due to one employee’s unwillingness to assist. I was not rude or unkind at any point, yet I was treated dismissively. I sincerely hope this feedback is taken seriously and addressed appropriately. As a loyal Best Buy customer, I expected better professionalism and adherence to AppleCare service standards. I would appreciate confirmation that this matter is being reviewed and that steps are being taken to prevent other customers from having similar experiences.

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