Verizon

4.5
374 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Indian Trail, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
14045 Highway 74, Indian Trail, NC
28079, United States

Hours

Reviews

4.5
371 reviews
5 stars
310
4 stars
15
3 stars
8
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, particularly highlighting Lyndsay's knowledge and helpfulness.

Staff Knowledge

Customers frequently noted the staff's expertise and ability to answer questions thoroughly, making the experience smoother.

Efficiency

Several reviews mentioned quick service and efficient handling of transactions, with many customers appreciating the speed of service.

Mixed Experiences

While many had positive experiences, some customers reported long wait times and dissatisfaction with appointment handling.

Store Environment

The store was described as clean and well-organized, contributing to a pleasant shopping experience.
  • KG
    Karston Grant
    2 days ago
    5.0
    ​Lyndsay is simply a star. ​My attempts to upgrade my phone spanned 48 hours, included placing four separate orders, and involved completely different channels. I arrived at the store exhausted, but the moment I met Lyndsay, her positive attitude and unwavering dedication gave me full confidence. She was friendly, knowledgeable, and expertly thought outside the box to resolve every single issue. Honestly, the level of service she provides is so far above what I experienced with her coworkers at the Midtown and Matthews locations—she deserves to be recognized and placed on a pedestal.
  • JW
    Jeff Wall
    Oct 14, 2025
    5.0
    Lindsey at indian trail was incredible! She worked with my on my first visit to narrow down the perfect phone for my wife . She then assisted me on a good time to return a few days later to pickup the new one and transfer memory from old without spending hours waiting in line. It all went so seamlessly. She is knowledgeable on everything. I would refer Lindsey and this location to all my friends .
  • JW
    Jlee Walker
    Oct 8, 2025
    1.0
    Was at the Verison in Indian Trail this morning. There was 1 customer sitting and one employee behind the counter. We walked in and my partner said "Hey how are you". Only a look up from the employee no communication. After waiting 20 minutes without even a glance from the Verizon dude we just left.
  • MA
    Manny AC
    Oct 5, 2025
    5.0
    Quick easy never have an issue.
  • EM
    Ernestine Mcneil
    Aug 26, 2025
    5.0
    Always excellent customer service. The staff does an outstanding job. Iam very satisfied with my services.

Frequently Asked Questions About Verizon

What is Victra and what services does it offer?

Victra is a Verizon Authorized Retailer in Indian Trail, NC, offering a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon in Indian Trail?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.