Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Indian Trail, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
371 reviews
5 stars
310
4 stars
15
3 stars
8
2 stars4
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, particularly highlighting Lyndsay's knowledge and helpfulness.
Staff Knowledge
Customers frequently noted the staff's expertise and ability to answer questions thoroughly, making the experience smoother.
Efficiency
Several reviews mentioned quick service and efficient handling of transactions, with many customers appreciating the speed of service.
Mixed Experiences
While many had positive experiences, some customers reported long wait times and dissatisfaction with appointment handling.
Store Environment
The store was described as clean and well-organized, contributing to a pleasant shopping experience.
- KGKarston Grant2 days ago5.0Lyndsay is simply a star. My attempts to upgrade my phone spanned 48 hours, included placing four separate orders, and involved completely different channels. I arrived at the store exhausted, but the moment I met Lyndsay, her positive attitude and unwavering dedication gave me full confidence. She was friendly, knowledgeable, and expertly thought outside the box to resolve every single issue. Honestly, the level of service she provides is so far above what I experienced with her coworkers at the Midtown and Matthews locations—she deserves to be recognized and placed on a pedestal.
- JWJeff WallOct 14, 20255.0Lindsey at indian trail was incredible! She worked with my on my first visit to narrow down the perfect phone for my wife . She then assisted me on a good time to return a few days later to pickup the new one and transfer memory from old without spending hours waiting in line. It all went so seamlessly. She is knowledgeable on everything. I would refer Lindsey and this location to all my friends .
- JWJlee WalkerOct 8, 20251.0Was at the Verison in Indian Trail this morning. There was 1 customer sitting and one employee behind the counter. We walked in and my partner said "Hey how are you". Only a look up from the employee no communication. After waiting 20 minutes without even a glance from the Verizon dude we just left.
- MAManny ACOct 5, 20255.0Quick easy never have an issue.
- EMErnestine McneilAug 26, 20255.0Always excellent customer service. The staff does an outstanding job. Iam very satisfied with my services.
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is a Verizon Authorized Retailer in Indian Trail, NC, offering a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Indian Trail?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
What brands of devices and accessories does Victra carry?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup for products purchased.
What payment options are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact the Verizon store in Indian Trail for inquiries?
You can contact them by phone at +1 704-882-2355 or email at Info@victra.com.
Is the Verizon store located near other retail and service options?
Yes, nearby places include Sally Beauty for beauty supplies, Mattress Firm Indian Trail for mattresses, and Dunkin' for coffee and donuts, offering additional shopping and dining options.
Are there entertainment and gaming stores close to Victra?
Yes, Indian Trail - GameStop and GameStop are nearby, providing video games, toys, and entertainment options which you can visit before or after your Verizon store trip.
What local food options are available near the Verizon store?
You can find several eateries nearby including Baskin-Robbins for ice cream, Panera Bread for coffee, Firehouse Subs for sandwiches, China II Buffett and Chinatown Buffet for Chinese cuisine, and Marco's Pizza.
Does Victra offer device recycling and support accessibility?
Yes, Victra offers electronics recycling and welcomes LGBTQ customers, aiming for a trustworthy and inclusive customer experience.