Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Indian Trail, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
377 reviews
5 stars
315
4 stars
16
3 stars
8
2 stars4
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Lyndsay received numerous accolades for her exceptional customer service, with many customers expressing their appreciation for her knowledge, patience, and willingness to go above and beyond.
Staff Knowledge
Customers consistently praised the staff for their knowledge and expertise, particularly highlighting Lyndsay, Chris, and Trent for their ability to resolve issues and provide helpful information.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to long wait times and perceived dishonesty regarding appointments and service.
Store Environment
The store was noted for being clean and having a friendly atmosphere, contributing to a positive customer experience.
- LDLinda DunnDec 31, 20254.0There just isn't enough help here. The employees are very nice and knowledgeable but they have to wait on 2 or 3 people at a time. That makes people wait unnecessarily long. I was the 1st person in the door and still here 2 hours later
- DDDebbieJoeyDec 27, 20255.0LINDSEY IS AWESOME!!!!
- MRMelody RichardsonDec 26, 20255.0Lindsay was excellent with great customer service.
- JFJohn FoxDec 5, 20255.0Can I say That My Wife and I Had The Best Experience Ever In Our 22 years with Verizon at This Store Location With Sales Associate Lyndsay!! We would give A 20 Star Rating If it Let Us!! Will Definitely Be Going Back To Her In The Future!!!❤️
- KGKarston GrantNov 21, 20255.0Lyndsay is simply a star. My attempts to upgrade my phone spanned 48 hours, included placing four separate orders, and involved completely different channels. I arrived at the store exhausted, but the moment I met Lyndsay, her positive attitude and unwavering dedication gave me full confidence. She was friendly, knowledgeable, and expertly thought outside the box to resolve every single issue. Honestly, the level of service she provides is so far above what I experienced with her coworkers at the Midtown and Matthews locations—she deserves to be recognized and placed on a pedestal.
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is a Verizon Authorized Retailer in Indian Trail, NC, offering a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Indian Trail?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
What brands of devices and accessories does Victra carry?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Does Victra offer in-store pickup services?
Yes, Victra offers in-store pickup for products purchased.
What payment options are accepted at the Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact the Verizon store in Indian Trail for inquiries?
You can contact them by phone at +1 704-882-2355 or email at Info@victra.com.
Is the Verizon store located near other retail and service options?
Yes, nearby places include Sally Beauty for beauty supplies, Mattress Firm Indian Trail for mattresses, and Dunkin' for coffee and donuts, offering additional shopping and dining options.
Are there entertainment and gaming stores close to Victra?
Yes, Indian Trail - GameStop and GameStop are nearby, providing video games, toys, and entertainment options which you can visit before or after your Verizon store trip.
What local food options are available near the Verizon store?
You can find several eateries nearby including Baskin-Robbins for ice cream, Panera Bread for coffee, Firehouse Subs for sandwiches, China II Buffett and Chinatown Buffet for Chinese cuisine, and Marco's Pizza.
Does Victra offer device recycling and support accessibility?
Yes, Victra offers electronics recycling and welcomes LGBTQ customers, aiming for a trustworthy and inclusive customer experience.