Verizon

Reviews

• JT

  Jason Trenkler

  4 days ago
  1.0
  It’s a shame, Verizon used to have excellent customer service. That is no longer true.
• JA

  Jason Anderson

  Feb 9, 2026
  5.0
  Quick and helpful staff. Good visit.
• MP

  Mitch Plemmons

  Jan 27, 2026
  5.0
  A few weeks ago, I found a promotional deal online through the Verizon site for an upgrade on my phone. I placed the order, only to have the order fail as part of a glitch in the Verizon online ordering system. I then spent over two hours on the phone, talking to tech support (that guy was great) and then sales and customer service reps (not so great) to get the same promotional deal re-ordered and hopefully sent to this Verizon store later on in the week. Showed up at the store…and it had just had an electrical fire! Called over the next few days to check in on the status of the store and my order. Everyone I talked to was prompt, responsive, and informed. Unfortunately, the status of the order was very unclear, given the recent fire. I ended up talking to Lauren, the store manager, who had me come in to meet with her to figure everything out. She was able to get me the upgrade I wanted on a great deal, even better than what I had found online. I was in and out in less than two hours, which included all the time to sort through the online ordering issues I had previously had, get my new deal and phone in place, and transfer everything over. Lauren was amazing – knew exactly what to do, was fast, great to talk to. At the same time she was helping me, she was assisting her team with other customers. Keep in mind, she also just had to deal with a fire at her store just days beforehand. I am beyond happy with the phone and deal I got, and I am so pleased with the level of customer service I received. I am coming to see Lauren at this store anytime I need support with my Verizon service!
• JE

  Justice Erdel

  Jan 11, 2026
  5.0
  Went in to Verizon to upgrade my iPhone as a walk-in on a Saturday. We waited about an hour, which is pretty typical for a busy weekend. All the salespeople were nice, but our salesman, Noah, was great. He got us in and out as quickly as possible, and we left happy with our new phones. Highly recommend stopping in and asking for Noah
• HB

  Hayley Beatenhead

  Jan 4, 2026
  1.0
  The absolute poorest customer service ever received. Upon returning a device to this store, the associate mixed up the return and deleted the agreed upon phone credit without explanation. After waiting about a week thinking the situation would correct itself, I returned to the store. Not only was the second associate, Jay, unhelpful, he was rude. He made snarky comments and refused to let me speak to the manager. He also claimed he was ‘being nice’ by letting me see MY account information and could not give me anything to reference when calling customer support, which was his only solution for the problem his store created. Verizon is a shell game! I’m not one for poor reviews, but here I am since I was unable to handle the situation in the store with the manager as I requested.

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