Best Buy

Reviews

• KB

  kelly blankenship

  2 days ago
  1.0
  I came by to buy a phone today this was between 2 and 3pm. I waited to they was done with the customers they were working with. I turned my back for a second and both workers was gone. I was not going to try and find them. If you don't find the exact workers, all I will get is, I don't work in that department. I know they seen me walking around. The store had very few customers. I can't believe no one even come up to me and ask me if they could help. I didn't even get anyone to say, welcome to Best buy how can I help you. No acknowledgment at all. Everyone wonders why box stores are going under. I had to drive over 30 miles one way to come down. This is a big joke.
• JR

  Jessica R

  3 days ago
  1.0
  The guy I asked to help me find my TV pulled it out and set it on the floor and asked me if I was ok carrying it to the the front and then went to go back talking to his coworkers. I then proceeded to the front to ask another gentleman where checkout was and he pointed to it. God forbid a someone has to assist with carrying something in this store.
• JD

  Justin Duffey

  3 days ago
  1.0
  Returned a SSD. Have been going around and around trying to figure out why I haven’t received my refund a month and a half later. Only information I’ve gotten is that it’s from a third party seller. As of today I have found out they did not process my refund in store correctly and I will have to drive all the way there to figure it out… such a waste of my time and money, over a simple return. Especially for those of us who don’t live near one.
• MW

  Michelle Williamson

  6 days ago
  4.0
  Good service. However, the sales associate wasn't knowledgeable about how to receive my 20% back after he had me apply for a best buy credit card to purchase my phone. I paid in full that day and was told when I received my card and my rewards show up in my account, I could get my money at the customer service desk. This isn't how it works . The credit card company has to issue a check. The manager Jared was great at explaining the process and promised to explain it better to the sales staff so this does not continue to occur.
• ST

  Shahin Tasharrofi

  Jan 27, 2026
  2.0
  For the most part, the staff at this store are friendly and genuinely helpful, and I appreciate the effort of most employees. Unfortunately, that was not my experience with the manager, TJ. When I attempted to return an item purchased through the Best Buy website and app, I was told that the item was sold by a third-party vendor and that I needed to contact another store or company myself. Instead of assisting with the return or following up, Mr. TJ redirected the responsibility to me and did not make any effort to help resolve the issue. Given that the item was purchased directly through Best Buy, this response was disappointing, particularly from a store manager. I am a frequent Best Buy customer, but I have had several negative experiences at this location over the past year that point to broader management issues. These include items listed as in stock but unavailable, items listed as unavailable but physically in the store, orders that were never delivered, and a Geek Squad appointment where I waited several days only to be told upon arrival that the necessary part was not available. This most recent visit occurred on an icy day, and the lack of support and professionalism from management stood out. I did not appreciate the tone or the way I was spoken to, and I left feeling that the situation could have been handled much more appropriately, particularly by Mr. TJ. Overall, this location appears to have a management problem that negatively affects the customer experience, despite having many capable and courteous staff members.