Best Buy

Reviews

• FS

  Fight D. System

  Jan 5, 2026
  1.0
  Google says they have security cameras in stock went there they day they never carry anything beyond dash cams.. of allthe technology they have .. so where did I find an abundance of security cams Walmart.. suits me I never liked best buy anyways always seems like an over priced ripoff just for the brand name meh I'll never go there again
• ED

  Emma David

  Dec 26, 2025
  1.0
  If I could give lower than a 1 star I would. We bought an iPad and a case in August of this year. We explained before proceeding to pick out a case that we would just get a case off Amazon. The guy assisting us said the otter box was on sale and that it fit the iPad we were getting. I asked at least 3 times if he was sure it would fit because these were Christmas presents and we WERE NOT OPENING THEM UNTIL CHRISTMAS. He assured us that it would fit, and he wouldn’t recommend something that would not fit the device we were buying. Fast forward to yesterday (Christmas Day), my son opened both items and the case did NOT fit. I was okay with that and just told my husband I would go switch it out tomorrow morning(today). I was not wanting a refund, I just wanted to switch the case out. I was informed they wouldn’t do that. They said it had been longer than 60 days. I told them I understood but it was their employee that guaranteed it would fit and understood the scenario before we purchased it. I have called 3 different phone numbers trying to get in touch with cooperate, but no resolution has been made. Every single person has said the same thing and not one has acknowledged that it was their companies fault.
• EB

  Emma Drinks Bleach

  Dec 23, 2025
  1.0
  My phone’s charging port wasn’t functioning properly, so I stopped by geek squad to have it checked out, since I was in the area. I’ve always had great experiences with the staff there, but unfortunately that wasn’t the case this time. I will not name anyone personally as to not cause issues, but I used to be somewhat acquainted with the person who was working the desk, and was ignored by them until I asked if I could get some help. I am not sure if the service I received was due to the fact that there are personal issues between me and someone they are close with, but I find it unreasonable that they would allow that to affect them doing their job properly. They picked up the phone, plugged it in twice, and did not even bother to look inside the charging port to check for damage to the pins, water damage, dirt, or anything of the sort. They immediately diagnosed the issue as being a “broken charging port” and then quoted me $400-$500. Obviously that is out of most people’s price range in this economy, so I just left and decided I’d either diagnose the issue myself on my own time or take it elsewhere. Turns out, it was just some dirt. If they had shined a flashlight or just looked inside they would’ve seen that it just needed some compressed air blown into the compartment. I expect that when I choose to take my issue to people who are trained, that they would be able to quickly diagnose an issue that I could’ve done myself. If I was someone who hadn’t thought to check, and had taken their word for it, I’d be out of $500 for no reason. I find that ridiculous.
• SR

  Susan Ramsey

  Dec 19, 2025
  2.0
  Their website is horrible! Scheduled an install, they canceled the install without informing us! Spent over an hour on the phone with 5 different departments trying to get answers on whether or not our delivery was even coming today. Not happy with their customer service.
• YC

  Yashira Cintron

  Dec 5, 2025
  1.0
  I made a purchase online for the Ps5 Ghost of Yōtei edition on Nov 23, I went to pick it up on the 26th at the Hickory NC location, when I get there I notice the box was compromised on different side corners, this is an expensive purchase I had been postponing for a while. I didnt want to have issues with the product in a few months when it should have been brand new. I asked if I could return it and order a different one. The lady at the desk said it would be doable and she refund the beat up ps5 ordered a new one and told me it would arrive at the store on Dec 5th and I could just go in and pick it up then. It was a little wait, no problem. I went today to get the new ps5 same edition as was requested but when I get there the lady brings out the same exact one. I made her aware that it was the same one I returned and I had been told the they would reorder the item for me and it would be a wait but I could pick up the new one today. She told me that it was he said she said and that was what they had. She wasnt rude but it was a lie, she told me she wasnt there when that conversation happened, I am almost 98% sure she was the one that attended me on Nov 23rd. I was upset, I told her it cant be he said she said if I have the confirmation for both transactions on the app, the original purchase on the first day, the return and repurchase of the one ordered. Why in the world would I leave empty handed on Nov 26, get told to wait 9 days and go back to pick up the first one I said I didnt want? I was angry because at that point, the edition is no longer available on best buy. What happen to the second one I ordered that day? She didnt even look at my receipts to see i did in fact have a paper trail and it wasnt a he said she said made up lie. I ended up leaving and asking for a full refund, I could end up sourcing the same edition elsewhere at some point, at this point I just dont want to give my service to the location because clearly I was lied to that day and my time wasnt respected and the loyalty honored. I lost faith in their integrity to do what is right by the customer who paid more than $600 in total. I couldn't let it go the more I thought over the lies that cost me the console, so bad review for the incompetence and lies it is.

Frequently Asked Questions About Best Buy