Verizon

Reviews

• JK

  james knight

  4 days ago
  1.0
  Verizon is the worst cell service I ever had. They keep taking 2 payments a month for 1 phone. This is the 3rd month in a row. They can't fix the issue. I wonder how many more people are paying double. I told them that I will switch providers after this, and now NO ONE will help me. I am now out 55 dollars and I can't remove my payment information so I'll have to go through this again until I setup a new account through my bank...
• LL

  Luis Fernando Landivar

  Jan 27, 2026
  1.0
  Rude employee.. Didnt even enter the store, have a phone call, ask a few questions, they keep asking to make an appointment, tell them youll call back later, get hung up on immediately. Might be a commision base store, definitely not coming to this one
• VR

  V Robinson

  Jan 12, 2026
  1.0
  On Thursday, January 8, 2026, I went to the store on Wendover for help with my phone. It was old and dead. I had purchased a new phone from Amazon. I have phone service through Verizon. In the past, I have been helped. This time, the associate helping me made it clear that there was nothing they could do. When I asked about removing the SIM card, she remarked that it was just the phone number. I know that is not true. I needed help and I was dismissed. I left because I am already stressed out caring for my terminally ill disabled mother. The person who came after me was helped because he purchased his phone there. Luckily for me, my sister has a friend who works on cell phones. He was able to get my information transferred to my new phone and retrieve my SIM card. He said that Verizon could have done the same thing for me, but they didn't because I didn't purchase my phone there. The customer service at this location is awful! I was very disappointed about my experience.
• RM

  Real Estate Agent Matthew Menshew

  Jan 12, 2026
  5.0
  I highly recommend this business and shopping at this store. When you visit the store, ask for Lexus Shaw, she’s an amazing sales consultant and very knowledgeable. She helped me get my iPhones switched over and it was a very pleasant visit.
• KJ

  Katelyn Johnson

  Dec 26, 2025
  1.0
  My mother and I visited this Verizon location to upgrade a phone and were quoted $187 total, including the protection plan, by Shawn Moore. Shawn even went to confirm this price with his business manager, Brian, who approved it. Based on that confirmation, we proceeded with the upgrade and data transfer. During the transfer process, Shawn was largely disengaged and offered little assistance. When we asked for a printed copy of the quoted price before leaving, Shawn was unavailable, and Jeremy Titter helped us print the receipt while Shawn stood by. That receipt showed our next bill would actually be $205, not the $187 we were repeatedly quoted. When we questioned the discrepancy, Shawn denied ever quoting $187 and, along with Jeremy, framed it as a “miscommunication” rather than acknowledging that we were misquoted. This was incredibly frustrating, especially since the price had allegedly been confirmed by management. We left and went to another Verizon location, where a representative was professional and willing to help. She even called this store to clarify the issue and was hung up on, then had to call back just to ask that remarks be left. Unfortunately, the remarks placed the blame on us, stating that we “didn’t understand” the pricing, instead of taking accountability for the incorrect quote. This experience was disappointing due to the lack of transparency, accountability, and professionalism. I would recommend proceeding with caution at this location.

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