Best Buy

Reviews

• AY

  Ash Y

  3 days ago
  1.0
  Got here at around 2:30, hoping to be seen early for my appointment with geeksquad, and ended up waiting until 4 pm. My appointment was at 3:40 and we're still waiting. Allegedly they don't have enough agents, yet I've seen 3-4 different people with geeksquad uniforms, including their manager.
• MM

  Marc Marco

  Feb 23, 2026
  1.0
  Singed up for a wireless line last month with Diarra Thompson. I just got my bill. The bill is different what I signed up for. He never sent me copy of contract via email. He singed me up of higher plans than I agreed, was told Phone was free since I had iphone 15 with pervious company, but he lied again and bill showing $33 per month for 3 years. Also never told me about surcharges I was deceived and lied to by Mr. Thompson. \
• AF

  Asher Fox

  Feb 16, 2026
  1.0
  Bought a garbage Insignia TV from Best Buy. Started acting up literally right away. They don’t take it back. According to their SOPs, I had to have it “repaired” first. I live an hour away from the nearest store. Argued with Insignia and Best Buy for hours about it. It was a $120 40” TV. Should have been an easy trade. Nah. Had to waste hours driving down and back, and then the TV was being “repaired” for two weeks. Didn’t do anything to it. Said they couldn’t find an issue, even though it was a “known issue” according to Insignia. Drove two hours to pick up the TV and back home. No legs. Called. Shipped me the wrong legs three days later. Called again. No response. Drove the legs back down there. Gave me a wall mount because they couldn’t find the legs. Employee promised the wall mount and store credit/gift card for compensation because I spent so much time getting it fixed and they lost the legs. Got the wall mount, called corporate for the gift card/store credit, “we don’t do that, sorry.” Worst..Customer…Service..From corporate ever. I’ve never had worse customer service than that, in my more than fifty years on this planet. DO NOT BUY INSIGNIA TVS, PERIOD. Cheap garbage with no customer support, whatsoever. Wasted so much time and money on that trash.
• JB

  Jason Baker

  Feb 15, 2026
  1.0
  Cashier told my wife that she could transfer Sim from old phone to new phone, new phone had no physical Sim so we had to pay $45 to restock a phone that still had factory screen protector on it because it wasn't ever used. We walked out and back in. I would not recommend bestbuy or apple. Poor service and product knowledge.
• DB

  Doug Burke

  Feb 14, 2026
  1.0
  Absolutely unacceptable experience from start to finish. I ordered an item online and was clearly told a signature would be required for delivery. Because of that, I rearranged my entire day and stayed home waiting. No delivery ever showed up. No knock. No door tag. No notification. Nothing. FedEx was listed as the courier, but let’s be clear: when I place an order with Best Buy, Best Buy owns the experience. Passing the blame to a shipping company is not an excuse. When I called for help, I wasn’t connected to a local store. I was dumped into a call center where the only answer I got was, “We’ll escalate it and someone will contact you in 2–3 business days.” That’s not customer service. That’s a scripted brush-off. Meanwhile, I’m left without the product I paid for, without a delivery window, and without any real answers. No attempt to reschedule. No immediate replacement. No accountability. This is one of the worst online shopping experiences I’ve had in years. Best Buy clearly doesn’t value customers’ time or money, and I have zero confidence in ordering from them again. I will never purchase from Best Buy again, and I strongly suggest others think twice before trusting them with online orders *** edit after response *** You want to resolve this issue by me connecting with someone on social media? This is your best solution? This keeps getting worse with every interaction. 2/16/26 and I still don’t have the laptop and no resolution in sight.

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