Apple Friendly Center

Reviews

• AM

  Allison McKell

  1 day ago
  5.0
  I visited this Apple Store twice to resolve accidental damage to my iPhone. Even though it took 2 visits, they provided 5-star service. First visit: I was a walk in. I was checked in and had the diagnostic run on my phone immediately. I only waited about 5-10 minutes until the Genius Tech came to look into my repair. Unfortunately, they did not have both parts…not their fault. He ordered the part and went over everything to expect. Second visit: I did have to wait a bit (20-30 mins) after check in, but it was a busy Saturday afternoon, and I didn’t have an appointment because the tech the week before said I didn’t need one for an ordered part repair. However, I’m the idiot who has the extra security feature activated but forgot her Apple ID password. Enter in the 1 hour delay to reset. This almost completely derailed my repair due to timing, which was a huge deal since it’s 2 hours each way for me to come to this store. Team member Michael, Manager Eric, and the whole team today worked extra hard to squeeze my repair in, so I wouldn’t have to come back. They were amazing for fixing something not at all their fault and gracious about my tech clumsiness making things harder. Thanks again! Everyone was also friendly and kind both times even though it was super busy. Highly recommend this store.
• MK

  M K

  Nov 15, 2025
  1.0
  Unhelpful service. Offered to show the tech the overheating issue I’ve been having firsthand and he shrugged and said “even if you show me that it overheats, I’d have to see it multiple times in order to do anything.” For a dangerous issue like overheating? Really?
• SV

  Saravanan Vairavan

  Nov 12, 2025
  5.0
  Apple Friendly Centre gives really good care — the staff are kind and helpful. I didn’t have to wait at all, which is rare these days. The place is clean, organized, and they actually listen to you. Feels professional but still friendly. I’d definitely go back again.
• JK

  Janet Kresge

  Oct 26, 2025
  1.0
  Horrible customer service. As a 73y/o non tech person I needed help with the $1,400 purchase. No such luck. Plus was wanting to buy accessories but walked in, given the phone and sent on my merry way. Took me hours at home to get the phone transferred over.
• TM

  Tino Mar10

  Oct 24, 2025
  1.0
  Dumb store, they didn’t have the Iphone 17 pro max in deep blue 256 gb, and the lady tells me I should check online before coming which I did, I even called them and they said they had it in stock. Once I got there they informed me they didn’t, I called once again leaving the store and again they told me it was in stock🤦‍♂️

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