Geek Squad

Reviews

• GS

  Garren Sansbury

  Nov 2, 2025
  5.0
  I walked in with no appointment and was quickly helped, given excellent knowledge, and overall provided a terrific customer experience by Chris. I absolutely recommend and will return for any future tech problems.
• XK

  Xavier Kingston

  Apr 11, 2023
  1.0
  Service was atrocious. I would give 0 starts if possible. Never go to the Geek Squad at this Best Buy. Four days before I went in, I scheduled an appointment for 5:40pm on Monday through Apple/Best Buy. I received a confirmation email that same day for my appointment that included what my phone problem was (needed a battery replacement, as performance was below the recommended level), what I needed to do beforehand, and to show up early. So I show up 10 minutes before my appointment, and no one is there. I figure they might be helping someone else, so I wait a few minutes. Someone comes out, asks if I am on the schedule, and has me sit down at a nearby table and leaves briefly. He comes back and asks me what I am there for, and I tell him my battery needs replacement for my iPhone. He then tells me the battery replacement guy left at 5:00, and won’t be back for the day. I ask why he left early if he knew there was an appt for later in the evening, and I don’t get a response. I then ask if he will be available later this week at the 5:40 time (only appt I can make due to work), and he says the battery guy always leaves at 5 so never. Why even have appointments listed if you can’t keep them? He then asks to see my phone, has trouble getting the case off, then says they probably don’t even have the battery for my phone. He says they can reschedule, but are booked for the week and still not available after 5pm. He also then proceeds to tell me that they would have to keep my phone, and if it doesn’t pass diagnostics, there will be a few hundred dollar surcharge to fix/replace it. Reiterated that all I needed was a battery change, but he ignored my comment and just kept talking about the diagnostic test and its charge. I declined the “offer”, and took my phone back. Asked again why they have appointments available if they don’t have the parts and if their employees don’t stay for appointments or honor the commitment. I was answered with a blank stare and a shrug, then offered a suggestion to go to the Apple Store over in Charlotte. I then left and he went to help someone else. Hopefully the other customer actually got some help. I won’t ever get help from here again, and will likely not come back to this Best Buy either. Very disappointing
• JC

  Janice Crook

  Oct 3, 2022
  5.0
  Erica is the absolute best Customer Service person to deal with
• LB

  Lance Bruce

  Jul 7, 2021
  1.0
  As of July 7, 2021, Geek Squad at this store had never heard of the Microsoft Print Spooler vulnerability that was front page news. I was really surprised since it was all over Microsoft's, CNN, and over 300,000 other websites in the last few days. I walked in asking for advice on downloading the patch, and they had no idea what I was talking about.

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