Best Buy

Reviews

• ML

  Marge Lewis

  4 days ago
  1.0
  No one around. Had to walk across store to check out & wait. She called someone. Seemed like I was bothering him. You can look online for more & info. I looked online already. I wanted personal help. So I went down the street & purchased. They were more than happy to help me. (And no I didn't mention my experience I had with Best Buy).
• TT

  Thomas Tesauro

  Jan 2, 2026
  1.0
  I would like to share my recent experience at my local Best Buy. Today I went to Best Buy to simply purchase a HDMI cable, once there I found where the cables were and realized I had some questions. I then came to the realization that no one was there to ask. I then made my selection by assuming I had what I needed. I then went up front to pay for my cable. There were two associates talking to each other, and I assumed that's where the registers are. I stood there for a moment waiting for someone to say, " I can help the next customer", but that's not what happened. What did happen was a voice behind said, " Hey, do you wanna pay for that?", I said yes. I was then pointed toward the customer service area. He said you have to go to customer service to pay. I thought that was odd and headed over there. There was one associate helping a family of 4, there was a couple in front of me and a customer behind me. I waited for about 5 minutes, then another associate showed up and said I can help you next to the couple in front of me. The couple wanted to dispute a bill. The other associate finished with the family. At this point 15 minutes had gone by. When I went to the register and expressed my displeasure of the wait and also asked why there is not just a register for people just making a purchase there was no concern, and a smug attitude. I don't fault the customers with true customer service needs. I blame Best Buy for making such a stupid decision. This is why people choose to shop online. and that's the truth. What the smug employee needs to know is after that store closes where will the people work..He may not care but some of his peers might..I will never go back to that store nor buy from Best Buy again. p.s. If I could give zero stars I would have.
• LT

  Lauren Tafoya

  Dec 30, 2025
  1.0
  Will never shop at Best Buy again. I paid for installation of a new dishwasher and stove. They claimed they couldn’t install the dishwasher due to a leak and said it had to be fixed first. We paid a plumber $100 to come out, only to be told nothing was wrong. I spent over an hour on hold trying to get the installation rescheduled. When they called the day before to confirm, I was told the representative never rescheduled the installation, only the haul away of my old dishwasher. I then spent another two hours on hold, only to speak with a representative named Jesus P. (who would not provide a last name or email). He told me the soonest they could come was Saturday and said I could not speak to a manager. When I said I was ready to cancel the entire order, he was quick to offer a refund. He told me the only way to reach a manager was to call the store directly. After being on hold twice for over 30 minutes each time, my calls kept getting routed back to the call center. Eventually, they put in a request for a manager to call me back “in a few days.” Worst customer service I’ve ever experienced.
• HW

  holly washington

  Dec 28, 2025
  5.0
  My husband and I had the greatest experience yesterday at Best Buy in Gastonia. We went to get help ,with a product we purchased from there the day before , and a gentleman named Bush helped us. He was absolutely incredible!!! His knowledge of the product, the time he took to explain everything ,and his customer service was excellence on a different level !!!! If you need a excellent Customer experience at Best Buty go ask for Bush!!! He is truly the best ! -,Bishop and Lady Benton
• HL

  Harmony Lowery

  Dec 20, 2025
  1.0
  Supervisors, CHRISTY and ALEXIS, are extremely RUDE AND DENSE! I brought in my brand new MacBook Pro M5 due to a software issue that repeatedly forced OS reinstalls and erased my data. The system falsely rejected my correct password and showed a FileVault recovery message Apple could not see on their end. When I asked about compensation for my time and data loss, the supervisor, Christy, became snappy and hostile, and said they did not have to help me. THEY SAID THEY DID NOT HAVE TO HELP ME RETURN A FAULTY DEVICE THEY SOLD TO ME. I was treated as if I were dishonest or incapable, with multiple employees repeatedly rechecking serial numbers on my account. Wess, a senior Geek Squad agent, and Alexis were present. Instead of attempting a basic in-store OS reinstall, I was told there was “nothing they could do” and that the device would need to be shipped out. I ultimately resolved part of the issue myself by deleting the OS, which immediately allowed the device to be removed from my iPhone, confirming their lack of willingness to help. The lack of technical competence and the condescending treatment were unacceptable. I would strongly advise against buying Apple products or using Geek Squad services at this location.

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