Geek Squad

Reviews

• WC

  Will Contarino

  Mar 12, 2026
  1.0
  I recently visited family in the area for just one week before heading back overseas for a 3-year Navy deployment. I trusted the Geek Squad at the Best Buy in Garner, NC to replace my iPhone’s battery, which was at 76% health. They ran full diagnostics, physically inspected the phone, and confirmed it was in great condition overall—no issues noted. I dropped it off, came back a few hours later, and was shocked to learn they had somehow broken the screen during the battery replacement. On top of that, they claimed the phone was now failing charging tests and other diagnostics that had previously passed. They said they had already ordered an identical replacement iPhone through Apple. Two days later, I returned to transfer my data to the new phone before surrendering the old one. Despite multiple attempts over 3 hours (and me waiting a total of 5 hours that day), the transfer kept failing. The staff believed the failures stemmed from whatever damage occurred while the phone was in their care—issues that only appeared after I handed it over. Geek Squad manager JJ offered no real solutions and simply pointed to the diagnostics form I signed (acknowledging potential data loss), claiming I was essentially out of luck—even though the data was intact until they damaged the phone during service. Best Buy floor manager Jeremiah tried to help but ultimately didn’t go far enough to make this right. In the end, after nearly 7 hours total wasted across visits (time I desperately needed with family before deploying), they refunded the $90 service fee, a MagSafe charger I’d bought for the old phone so I could still use it (since I couldn’t charge plugging in), and a screen protector for the new one. That’s it—no meaningful compensation for the broken device, lost data access, or massive inconvenience. This was supposed to be a simple battery service, not a nightmare that destroyed my phone and ate up irreplaceable family time. I expected professionalism and accountability from an Apple-authorized repair service, but instead got excuses and minimal refunds. If you’re considering Geek Squad for any phone repair—especially something straightforward like a battery—go directly to an Apple Store or an independent authorized provider instead. This location failed spectacularly. Avoid at all costs.
• DR

  donna raynor

  Dec 30, 2025
  5.0
  Never had a problem. Thanks to everyone.
• SS

  Shae. S

  Oct 18, 2021
  5.0
  Helpful service
• KR

  Kaitlin Roth

  Feb 27, 2020
  1.0
  Bought a laptop, waited two weeks to get it, then it worked for about two weeks before it started messing up. Had bought the G.S protection, they had to ship it off, which they also charged me for, charged me for backing up the memory, and told me it would be two weeks. Today is the day I'm supposed to pick it up and the tracker says "still waiting for parts", for the SECOND time. Because I do not have my laptop I will be kicked out of my college class (NCSU is NOT CHEAP) AND lose my financial aid because it will drop me below the required credit hours. Today, instead of picking up my laptop I will be contacting the BBB.

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