Verizon

3.9
447 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Fayetteville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5151 Ramsey St, Fayetteville, NC
28311, United States

Hours

Reviews

3.9
353 reviews
5 stars
199
4 stars
53
3 stars
22
2 stars
14
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences reported; some staff provided excellent service while others were rude or unhelpful.

Management Issues

Several reviews highlighted poor management practices, including deceptive sales tactics and lack of support for staff.

Product Knowledge

Some employees demonstrated strong product knowledge and problem-solving skills, while others were criticized for being uninformed.

Long Wait Times

Customers frequently expressed frustration with long wait times and inefficient service.

Store Environment

The store atmosphere received positive remarks for being welcoming and clean, though some customers reported negative interactions with security.
  • DW
    Diane Waters
    3 days ago
    5.0
    My husband and I needed new phones and the Lord blessed us with Cesar. Cesar had so much patience with the whole process. Felicia also helped with a big smile. Their professionalism was much needed. We went there 2 months ago to have my husband's phone looked at, after explaining the issue, the gentleman who's name started with a D would not even look at it. He said there was nothing he could do, he just excused us like he didn't have time for us. We thought we would never go back. Thank you Ceasar.
  • NS
    Nicole Sinclair
    5 days ago
    5.0
    Ms. Grant in the Ramsey St location was amazing.She was helpful and patient with all my questions and concerns. She made switching seamless.
  • GN
    Gourmet Dog Nanny
    Dec 16, 2025
    1.0
    Disappointed and I will no longer be going to a local rep I will only be going through the virtual dealers who work who knows where. Sales rep lady with long braids and manager Tim straight up lied and said if I upgrade I'll get 2 free watches trade in and 50% off the phone lines....the next day went in there to get my "free" watches, I worked with a different associate who actually seemed to know what he was doing...while Tim the manager wouldn't even look at me nor acknowledge me. Definitely not ever going into the local store in Fayetteville,NC.
  • MJ
    Mackenzie Jessup
    Oct 5, 2025
    1.0
    Was rude about finding my phone case for me all because I was specific and taking my time and purchasing something had me settle Richie quality overly priced all while what I was needing was on display in hindsight so I gave up and had to settle for crap and wouldn't even attempt to ask if I needed anything further from the store.. extremely dissatisfied!!!!
  • BW
    Belinda “Dr. B” Wilkerson
    Sep 2, 2025
    5.0
    I needed a new phone after dropping mine and Cesar provided excellent customer service. He patiently waited to connect with the Verizon office to clear up an issue on my account. Once he completed that task, he managed to transfer my data even though my old phone had a flickering green screen that made it difficult. Thank you, Cesar for salvaging what could have been a lousy day.

Frequently Asked Questions About Verizon

What are the Verizon store hours in Fayetteville?

The Verizon store in Fayetteville is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What types of products does Verizon Fayetteville offer?

Verizon Fayetteville offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.