Business Details
About
Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Durham store today.
Location
Cricket Wireless Authorized Retailer
5428 New Hope Commons Dr Ste A, Durham, NC
27707, United States
Hours
Reviews
4.8
324 reviews
5 stars
301
4 stars
6
3 stars1
2 stars1
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the customer service, highlighting helpful staff and positive interactions, especially with a manager named Jailine.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including being ignored or receiving poor service from specific staff members.
Store Operations
There were complaints about long wait times and issues with store policies, such as requiring customers to add lines to their accounts to purchase certain phones.
Product Satisfaction
Customers expressed satisfaction with their phone upgrades and deals, indicating a positive experience with the products offered.
- AEAngela ElliotOct 8, 20255.0Great customer service
- MLmelvin LawsSep 27, 20255.0Manager was very nice hooked me up on a good deal.
- NCnathalie cameronAug 5, 20251.0Just walked in to try to get an upgrade on my phone, got completed ignored!!!!8/5/25 1:15pm
- IRirene ramirezJul 12, 20255.0Thank you for the customer service and help
- EJEva JuarezJul 2, 20255.0Servicio al cliente muy bien
Frequently Asked Questions About Cricket Wireless Authorized Retailer
What types of cell phone plans does Cricket Wireless Authorized Retailer in Durham offer?
Cricket Wireless offers customizable cell phone plans with unlimited talk, text, and data without an annual contract to fit your lifestyle.
Where is Cricket Wireless Authorized Retailer located in Durham?
It is located at 5428 New Hope Commons Dr Ste A, Durham, NC 27707, USA.
What are the store hours for Cricket Wireless Authorized Retailer in Durham?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 7:00 PM.
Does Cricket Wireless Authorized Retailer require a contract for their phone plans?
No, Cricket Wireless offers unlimited talk, text, and data plans with no annual contract.
How can I contact Cricket Wireless Authorized Retailer in Durham?
You can call the store at +1 919-403-7777.
What social media platforms does Cricket Wireless Authorized Retailer in Durham use?
They are active on Facebook, Instagram (@cricketwireless), Twitter (@Cricketnation), TikTok (@cricketwireless), and YouTube (CricketNation channel).
What are some nearby dining options when visiting Cricket Wireless Authorized Retailer?
Nearby, you can enjoy a meal at I Love New York Pizza located at New Hope Commons, a popular pizza and Italian restaurant.
Are there any retail stores close to Cricket Wireless Authorized Retailer in Durham?
Yes, nearby retail stores include Omega Sports, buybuy BABY, Dollar Tree, Golf Galaxy, Burlington, Old Navy, Five Below, and DICK'S Sporting Goods.
Can I visit other stores for baby gear and toys near Cricket Wireless Authorized Retailer?
Yes, buybuy BABY is nearby and offers a variety of baby gear and toys for your convenience.
Is there a pet service store near Cricket Wireless Authorized Retailer?
Yes, Pet Supermarket is located nearby to cater to your pet service needs.