Best Buy

4.1
2698 reviews
Best Buy Logo
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Business Details

5454 New Hope Commons Dr, Durham, NC
27707, United States
(919) 403-2333
https://stores.bestbuy.com/nc/durham/5454-new-hope-commons-dr-160.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5454 New Hope Commons Dr, Durham, NC
27707, United States

Hours

Reviews

4.1
2,698 reviews
5 stars
1,392
4 stars
642
3 stars
324
2 stars
106
1 star
234

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude service and long wait times.

Product Availability

Customers expressed frustration with product availability and stock issues, often finding items out of stock or difficult to locate.

Return Policy

Many customers were dissatisfied with the return policy, citing issues with returns and exchanges, particularly regarding defective products.

Store Environment

The store's layout and cleanliness received mixed reviews, with some customers finding it well-organized while others noted it felt outdated or poorly maintained.

Online Ordering Issues

Several customers experienced problems with online orders, including delays in delivery and difficulties in changing orders.
  • MS
    Michael Sparks
    6 days ago
    5.0
    Picked up an order and it was a smooth experience
  • BS
    Barry Smith
    Jan 5, 2026
    5.0
    I purchased a mesh router. The staff adviser was extremely patient and helpful.
  • RA
    Robert Alley
    Jan 2, 2026
    4.0
    As always, the place to go for needed electronics. Best Buy works best with Best Buy line of credit and card.
  • JR
    Johanna Raquel Rodriguez Reyes
    Dec 27, 2025
    5.0
    Excelente 👌 atención. Buen trato al cliente
  • EJ
    Ethan Jarrell
    Dec 15, 2025
    2.0
    I went to Best Buy the other day for the first time in probably 15 years, and at first it felt surprisingly nostalgic. Back in college, Best Buy was the place. Wandering the aisles, gawking at new gadgets, dreaming about electronics I couldn’t afford yet — it was genuinely exciting. That feeling lasted about five minutes. After that, the store started to feel less like a tech playground and more like the final days of Circuit City. Big, quiet, and oddly empty. A half-empty warehouse with a few massive TVs glowing in the middle, like museum exhibits. If you’re not there to stare at a wall of televisions, good luck. I spent about 20 minutes just trying to find HDMI cables. They weren’t obvious, they weren’t intuitive to locate, and nothing about the layout made it easy to find anything that wasn’t front-and-center marketing. And when I finally did find what I needed, the price was easily 40% higher than Amazon, Walmart, or just about anywhere else. So no — this wasn’t the nostalgia I was hoping for, and definitely not the price. These days, I can’t really recommend Best Buy for much of anything. Unless you want to spend a few minutes remembering the “good old days” of browsing electronics stores — and maybe say a quiet goodbye while you’re at it.
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Frequently Asked Questions About Best Buy

What are the store hours of Best Buy in Durham, NC?

Best Buy in Durham is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.

Where is Best Buy located in Durham?

Best Buy is located at 5454 New Hope Commons Dr, Durham, NC 27707, inside New Hope Commons.