Best Buy

Reviews

• LB

  La Tysha Byrd

  Nov 15, 2025
  5.0
  Great customer service when I shipped a damage replacement record player. Found a great alternative.
• LJ

  Lynne Johnson

  Nov 10, 2025
  5.0
  After a rough start with no one around to help, I noticed the Manager, Christon, was working diligently at the center desk. He listened to my concerns regarding customer service and made the situation much smoother and offered great assistance. Sienna and Anitra are also great with positive attitudes! Christon (the Manager) listened and and put things back on track. I will be back because of this interaction.
• MT

  Martha Ann Traylor

  Nov 9, 2025
  1.0
  Geek squad was only to upgrade from windows 10 to windows 11 but after 3 weeks of not having a computer that worked I didn’t have any contacts and my emails didn’t work , other programs weren’t there etc. after using over a tank of gas and the Geek squad giving me back a totally screwed up computer said they can’t fix what they screwed up. My computer worked great before I took it to them but had a message that it needed something I didn’t know how to do to upgrade. Now I have a MAC-Pro from Apple where they will actually talk to you and help you in store. Not like Dell and Microsoft
• ME

  Mary E

  Oct 25, 2025
  5.0
  Over the years I've bought my tech products at this store and been delighted with the staff who helped me and the products I purchased. It's been awhile, but based on my experience this week, the excellence is still there Sienna greeted me warmly and guided me to the products I sought -- and alerted Anthony to help me there. Anthony was amazing. He probed to learn what my needs are and then listened carefully to my answers. Informed by them he showed me a range of products and price that mapped to fulfill my needs. All with no pressure. Thank You to Store Manager Nick for hiring and retaining such staff!
• BM

  Big Jim McBob

  Oct 15, 2025
  1.0
  I will never set foot in this store again. They should display a BIG RED Letter sign larger than their store name: "14 days return policy!!!" in case you miss all the other red flags. I tried returning something a few days over the cutoff that was clearly defective. They basically told me it wasn't their problem and to call the manufacturer. I was angry at this point because this was the 4th time I had been there with the same problem. I should have just gotten a refund the 1st time. The guy wasn't hearing it, told me a manager would talk to me shortly, which was a lie. They called the police instead!!!! Yes, you heard it. I left and went to the Southpoint store where they took care of me without any stress or BS of any kind. BTW, the New Hope store looks like a third world slum compared to the Southpoint store. If you have to deal with Best Buy, take the extra 10 minutes and go to South Point in Durham, NC. I hope they shut New Hope Commons Best Buy down. What a toxic cesspool. By far the worst experience I have ever had anywhere in almost 6 decades. I mostly deal with Amazon because I can get results when problems come up. It's no wonder Best Buy is closing stores and circling the drain. I give the company 5 years TOPS. EDIT: yeah..... No, I'm not going to go to any of your other tracking pages. I am done. I will also be routing people to staples and other stores from now on. I used to send several people a week down there to buy laptops based on my research for the client. No more. I cannot in good conscience send anymore of my clients there knowing what will happen when they have problems.

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