Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,240 reviews
5 stars
1,258
4 stars
534
3 stars
200
2 stars
66
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported rude interactions and poor service experiences.
Store Cleanliness
Customers consistently noted that the store is clean, tidy, and well-organized, contributing to a pleasant shopping experience.
Product Availability
There are complaints about limited stock and availability of certain items, with some customers expressing frustration over price discrepancies and unfulfilled orders.
Sales Experience
While some customers appreciated the assistance and product knowledge of sales staff, others felt pressured by upselling tactics and unwanted promotions.
Geek Squad Performance
The Geek Squad received positive feedback for their helpfulness and expertise in resolving technical issues, although there were some negative experiences reported.
- R2rex 2gig4 days ago1.0Having a really frustrating experience right now based on a mistake the salespersonade on our order. They coded the install wrong, and when they called a day before the delivery and install that's when we found out. That pushed out the install over two weeks, so frustrating, but at least we would get our TV and could watch it on the floor, but no the delivery time comes and goes and no TV, we call and are told sorry we sent you an email that the delivery wax cancelled, they didn't, and now we have to wait another week for a delivery spot. Just one screw up after another so far and with BF around the corner I have no faith the TV will be delivered as promised or installed at our new much later date. Adding more fun to this is the complete inability to talk to anyone other than an overseas call center to try to get answers. The info they have provided has been unhelpful so far.
- TLTim LeslieNov 16, 20254.0Employees helpful and I knowledgeable. Clean organized with lots of new gadgets and gizmos.
- MSMichael ShanklinNov 16, 20251.0I made a return there about 5 months ago and they failed to return it properly. Despite going back to the store a total of 5 times to get it fixed, the credit card charges remain and I can't get management to truly assist me. They messed up the return, the Best Buy Credit Card company confirms this, the receipts confirm it, and I have audio recordings of the managers admitting to their mistake and apologizing, and yet they don't fix it. The problem remains. This is the worst customer service I've ever experienced, anywhere, even the DMV. This company is stealing from me and my family and this is turning criminal now. Please Best Buy, do the right thing and help me fix the mistake you created!
- AJAmber JohnsonNov 11, 20251.0Employee assured me that the product I was buying was compatible with the product I already had, even after I questioned it he reassured me. I get home and it’s not compatible at all. I needed this to complete an appointment at work for tomorrow and now I can’t do that, so I’m not only out the money that I paid for said product… I’m out at least $250 from missing this appointment as well. Completely and utterly unacceptable. Maybe you should train your employees since they’re actively affecting the livelihoods of your customers.
- KSKaren SheltonNov 1, 20255.0Wonderful experience. Greeted by Associates upon entry; directed to appropriate department (home theatre 🎭). Found technical items and checked out. The store appeared very clean and welcoming; displays were neatly organized. It was a pretty darn good looking store and I had a wonderful experience. Will shop here again as I learned the sell washers and dryers!
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Durham offer?
Best Buy offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy at 7001 Fayetteville Rd, Durham?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy provide curbside pickup or in-store shopping options?
Best Buy offers same-day in-store pickup and shopping but does not currently have curbside pickup available.
Can I get my electronics repaired at this Best Buy location?
Yes, this Best Buy location provides service and repair for electronics.
Does this Best Buy accept debit cards and checks as payment?
Yes, Best Buy accepts debit cards and personal checks; it does not require cash-only payments.
Is an appointment required to shop or get services at Best Buy Durham?
No, appointments are not required to shop or receive services at this location.
What nearby places can I visit to complement my Best Buy shopping experience?
You can visit nearby places like Renaissance Center at Southpoint for shopping and Ashley HomeStore for furniture while you're in the area.
Are there any nearby electronics or tech support stores to Best Buy Durham?
Yes, Geek Squad is nearby, providing mobile phone sales and IT service and computer repair support.
Which nearby stores offer clothing and medical supplies near Best Buy Durham?
Nearby stores include Scrubs & Beyond for clothing and medical supplies, and Life Uniform for clothing.
How can I find Best Buy Durham on social media or online?
You can find Best Buy Durham on Facebook at BestBuyDurhamSouthpoint and on Instagram and Twitter with the handle @bestbuy. The store's website is https://stores.bestbuy.com/nc/durham/7001-fayetteville-rd-1051.html