Best Buy

Reviews

• ZH

  Zach Hamm

  3 days ago
  1.0
  God i wish j could leave negative stars so bad. This store has had me on a wait list for the meta display glasses for 4 months. Then out of no where all my buddies get the invitation email at the same time. Mines no where to be found, now I don't even show on the wait list. AFTER 4 MONTHS OF WAITING. To top it off customer support says there's nothing they can do that I have to drive the 6 hours back the ONLY STORE IN NC that does the stupid demos. Ridiculous, I can imagine Amazon shopping taking bestbuy out in the next few years. Trash.
• GH

  Gary Hatch

  4 days ago
  5.0
  Today I was pleasantly surprised by the skill and helpfulness of Edward at the geek squad table. He quickly opened up my laptop, diagnosed the problem and gave me excellent advice at no cost to me.
• CK

  Chris Kowal

  Dec 30, 2025
  1.0
  Bought a dishwasher in Nov, people in store were knowledgeable, but the entire install "process" was horrible. Promised communication was awful, 1st appt they missed, 2nd guy came2 wks later, but we needed a junction box, which we got done, then they made 2 appointments, one to bring the dishwasher and one 3 days later to bring the kit to install it. Dumb, right? But then we were going to have to make another appt. another few wks down the line to have it all installed. And the guy in their service dept said that this was all all going so smoothly, after giving us lots of conflicting info. We thanked him, hung up and promptly cancelled the entire order. Never using those clowns again.
• PP

  Panowork.com魔鬼哥哥

  Dec 17, 2025
  5.0
  I have purchased a wide range of products from Best Buy, from smaller items like GPUs to large appliances such as dishwashers, and overall I have encountered no major inconveniences. Compared with Amazon and Newegg, Best Buy’s return process is significantly more convenient. On Amazon, many products are fulfilled by third-party sellers, some of whom engage in fraudulent practices—such as withholding customer funds, shipping items, and then deliberately creating obstacles during the delivery process to force a return. In such cases, customers may be left unaware and end up losing both the product and the money, until they initiate a dispute through their bank to recover the funds. Newegg is relatively decent. Its return process is reasonably straightforward, and refunds are typically issued within one or two days after the returned item is received and inspected. This makes it far more convenient than Amazon in many cases. Best Buy, while often the best overall choice in terms of service and reliability, does tend to be more expensive than online retailers—for example, when purchasing GPUs.
• SB

  Siobhan Brooks

  Dec 14, 2025
  5.0
  I came in on a early Wednesday morning, without an appt and went straight to geek squad for a quick question about my two laptops I were giving me trouble and was met by Carl who greeted me and let me know i can have a seat and he will assist me as soon as if he wrapped up with his current guest. I waiting just a few minutes after thinking that I didn't actually have a major problem, he still wanted to understand and listen to my concerns, realized and resolved my concern, he showed me how to resolve this on my own on in the future. Also gave me options someone there that could help me with camera options. Usually I shop in Raleigh but durham Southpoint was great option for exactly the help I needed and service that I appreciated.

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