Business Details
8603 Concord Mills Blvd, Concord, NC
28027, United States
Certified by Verizon • Feb 22, 2026
(704) 979-1697
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/north-carolina/concord/concord-319519
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Concord for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
548 reviews
5 stars
305
4 stars
55
3 stars
31
2 stars
24
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being unhelpful, rude, or dismissive during their visits.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to misinformation and unresolved issues.
Wait Times
Customers frequently mentioned long wait times and inadequate staffing, resulting in frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised individual employees for their excellent service and support.
- CDCharlie D.Feb 3, 20264.0Great staff
- RGRashard GeneretteJan 27, 20265.0Raquel has been great with, helping me with setting up and managing my account. If you go to Verizon by concord mills please ask for her
- KRKrishnam RajuJan 15, 20261.0The store staff does not give credible information anytime. I am a new customer with 4 lines,I had to change phone color and visited store twice after staff confirmed I can pickup my device. Each time I went there, they gave some reason and never fulfilled the need. Unreliable and unapologetic staff!!! Raquel has No knowledge on what inventory they hold in store. Wow
- KKKimmyJan 4, 20261.0Wow, wish I looked at the reviews. Bad service... waited patiently while all were helping others. I was the only one not helped and a lady walked in (after me).... they saw me and knew I was waiting and went to the other lady. Bad.
- CBChristen BennettDec 23, 20252.0((Before Verizon sends the automated reply about filling out a form, that form doesn’t allow you to submit any information so no reply needed if that’s what you’re going to send me)) Wasn’t to trilled with this location. Walked in when the lady greeted me she was NOT interested in helping me. I wanted to buy 3 new phones, an Apple Watch and a set of AirPods. But before I could tell her what I wanted an older lady (white) walked in and she made me wait while she assisted her. So I just walked out after about 5min of that
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Concord, NC?
The Verizon store in Concord is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of products can I find at the Verizon Concord store?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, hotspots, tablets, and laptops.
Does Verizon in Concord offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available for online orders.
How can I schedule an appointment at the Verizon Concord store?
You can schedule an in-store appointment online via the Verizon website or through the My Verizon app.
Which mobile brands are available at the Verizon Concord store?
The store carries brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What payment methods are accepted at Verizon Concord?
Verizon accepts checks, debit cards, and mobile NFC payments. Cash-only is not required.
Are there other Verizon stores near the Concord location?
Yes, there's another Verizon Wireless Retailer, Cellular Sales nearby, providing additional options for mobile phone and electronics shopping.
What dining options are near the Verizon store in Concord?
Nearby restaurants include Fire Mountain Restaurant (buffet), Twin Peaks Restaurants (American and sports bar), and McAlister's Deli for sandwiches and deli fare.
Are there any beauty or spa services close to Verizon Concord?
Yes, you can visit Moon Nails for nail and waxing services, Shears Salon & Beauty for hair and beauty treatments, and illumeMD, a medical spa offering skin care and laser hair removal.
What nearby places can help with shipping or postal needs around the Verizon Concord store?
The UPS Store 5529 is nearby and offers printing, packing, and shipping services, convenient for customers who might need these services before or after visiting Verizon.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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