Location.com logo
Brand Certified

Verizon

3.7
(548 reviews)

Business Details

(704) 979-1697

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Concord for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
8603 Concord Mills Blvd, Concord, NC
28027, United States

Hours

Reviews

3.7
548 reviews
5 stars
305
4 stars
55
3 stars
31
2 stars
24
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with staff being unhelpful, rude, or dismissive during their visits.

Staff Knowledge

Several reviews highlighted a lack of product knowledge among staff, leading to misinformation and unresolved issues.

Wait Times

Customers frequently mentioned long wait times and inadequate staffing, resulting in frustration and dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised individual employees for their excellent service and support.
  • CD
    Charlie D.
    Feb 3, 2026
    4.0
    Great staff
  • RG
    Rashard Generette
    Jan 27, 2026
    5.0
    Raquel has been great with, helping me with setting up and managing my account. If you go to Verizon by concord mills please ask for her
  • KR
    Krishnam Raju
    Jan 15, 2026
    1.0
    The store staff does not give credible information anytime. I am a new customer with 4 lines,I had to change phone color and visited store twice after staff confirmed I can pickup my device. Each time I went there, they gave some reason and never fulfilled the need. Unreliable and unapologetic staff!!! Raquel has No knowledge on what inventory they hold in store. Wow
  • KK
    Kimmy
    Jan 4, 2026
    1.0
    Wow, wish I looked at the reviews. Bad service... waited patiently while all were helping others. I was the only one not helped and a lady walked in (after me).... they saw me and knew I was waiting and went to the other lady. Bad.
  • CB
    Christen Bennett
    Dec 23, 2025
    2.0
    ((Before Verizon sends the automated reply about filling out a form, that form doesn’t allow you to submit any information so no reply needed if that’s what you’re going to send me)) Wasn’t to trilled with this location. Walked in when the lady greeted me she was NOT interested in helping me. I wanted to buy 3 new phones, an Apple Watch and a set of AirPods. But before I could tell her what I wanted an older lady (white) walked in and she made me wait while she assisted her. So I just walked out after about 5min of that

Frequently Asked Questions About Verizon

What are the store hours for the Verizon location in Concord, NC?

The Verizon store in Concord is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What types of products can I find at the Verizon Concord store?

You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, hotspots, tablets, and laptops.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: